Last time I was personally invited to the depot it was for a punch up with loadsamoney (dermot) and unspecified other(s). On that occasion we agreed that he, accompanied by unspecified other(s), would come to the beautiful seaside resort town of Balbriggan to resolve the matter. However, the spineless old git has yet to show.
I did receive a general invitation to discuss potential improvements to the driver app in July. Unfortunately I was out of the country on that date. I reckon I will take up the offer on this occasion but I want to gather my thoughts and submit a full list of issues I believe they ought to address, covering both app improvements and policies, before I reply.
Obviously the firm's strategic objectives create friction with it's customers (taxi drivers), I'm not sure they can do a whole lot about that, it's a fact. However, tactical policies such as no PUC ought to be clearly communicated to all drivers through inclusion in the T&Cs documents. It's unfair that drivers who provide feedback are put at a disadvantage compared to drivers who keep their big mouths shut and operate in accordance with the T&Cs. Other issues that spring to mind include:
- Airport pick ups - Customers don't know where to go and the pick up points given to drivers are frequently unavailable.
- App issues:
- Navigate button frequently obstructs pick up flag on map.
- Route doesn't always display on map.
- Banners (e.g. Hospitality Charge, Instant Priority) are sometimes omitted from jobs.
- UI often unnecessarily tied up waiting for server responses (and requiring acknowledgement of the same) that are irrelevant to drivers.
- Feedback such as No Contacts and Errors unnecessarily cumbersome.
- Distance filter doesn't always work
If any of you can think of anything else post it up and I'll add it to the list before I reply on Monday or Tuesday.