Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: Rat Catcher on December 19, 2022, 04:01:43 pm
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Junk Mail from Free Now:
Important information on the Cancellation and Service fee
Dear Stephen,
We are updating our Terms and Conditions for passengers. While we recommend that you read and review the new conditions for the service fee and the cancellation of tours, we wanted to highlight the following changes:
(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.
Please visit the dedicated website page for more information.
(ii) We would like to inform you that the new conditions for the cancellation of tours will be more flexible, starting from 30.12.2022:
The fee for cancellation by the passenger during the approach of the taxi driver will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
Cancellation fee due from the passenger amounts to EUR 5.
The fee for cancellation by the passenger after the arrival of the taxi driver at the pickup point will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
3. The taxi driver is 100 meters or less away from pickup point.
The Cancellation fee due from the passenger is EUR 5
The fee for cancellation by the taxi driver due to the passenger's absence at the pickup point will be charged if all these conditions are met:
1. The time elapsed since the taxi driver arrived at the pickup point exceeds 5 minutes.
2. The taxi driver has attempted to contact the passenger by phone through the app.
3. The taxi driver is 100 meters or less from the pickup point.
The cancellation fee due from the passenger is EUR 5
Please visit the dedicated website page for more information.
If you have any questions, please do not hesitate to contact us by clicking on the button below.
Contact us
Happy Rides,
your FREE NOW team
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(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.
Che cosa?
Happy Rides,
your FREE NOW team
Happy Christmas would have done me but whatever, I'll do me best ;)
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I noticed the reference to investing the increase in the Italian market which seems a tad odd. It may simply be the case that they used a generic email and neglected to change "Italian" to "Irish". In any event, I guess what they do with their money is none of our business.
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I read somewhere on their German site months ago that they've been charging a €1.50 service fee as standard. If they think they can get away with here it they'll charge it.Twitter will be outraged for a few days then things will go back to normal.
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Junk Mail from Free Now:
Important information on the Cancellation and Service fee
Dear Stephen,
We are updating our Terms and Conditions for passengers. While we recommend that you read and review the new conditions for the service fee and the cancellation of tours, we wanted to highlight the following changes:
(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.
Please visit the dedicated website page for more information.
(ii) We would like to inform you that the new conditions for the cancellation of tours will be more flexible, starting from 30.12.2022:
The fee for cancellation by the passenger during the approach of the taxi driver will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
Cancellation fee due from the passenger amounts to EUR 5.
The fee for cancellation by the passenger after the arrival of the taxi driver at the pickup point will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
3. The taxi driver is 100 meters or less away from pickup point.
The Cancellation fee due from the passenger is EUR 5
The fee for cancellation by the taxi driver due to the passenger's absence at the pickup point will be charged if all these conditions are met:
1. The time elapsed since the taxi driver arrived at the pickup point exceeds 5 minutes.
2. The taxi driver has attempted to contact the passenger by phone through the app.
3. The taxi driver is 100 meters or less from the pickup point.
The cancellation fee due from the passenger is EUR 5
Please visit the dedicated website page for more information.
If you have any questions, please do not hesitate to contact us by clicking on the button below.
Contact us
Happy Rides,
your FREE NOW team
VaFFanculo:
http://www.youtube.com/watch?v=x2l8cW7uSCU (http://www.youtube.com/watch?v=x2l8cW7uSCU) 8)
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How is it even legal ? The €1.50
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Forget about ever getting a tip on this app as FN are trousering it with this ridiculous extra charge.....khunts... ::fds
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They could well be shooting themselves in the foot here !
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We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!
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We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!
Even at that they rarely pay the Fiver cancellation fee to drivers.
I never bother waiting the 5 mins anymore as it's 50/50 as to getting the cancellation fee.
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We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!
Even at that they rarely pay the Fiver cancellation fee to drivers.
I never bother waiting the 5 mins anymore as it's 50/50 as to getting the cancellation fee.
You can bet the punter gets charged after 2 or 3 minutes of us waiting and we don't get anything out of it and like you said even waiting the 5 minutes guarantees you nothing.
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Frenow sent out new terms and conditions for passengers and drivers that will come in from January 11 onwards.
The technology fee has been increased to €3 for mulitseater vehicles and all prebook jobs.Greedy bastards.
" Transportation Method
Technology Fee
Regular Taxi (4 seats)
€1.00
Multi-seater Taxi (5 plus seats)
€3.00
Reserve Fleet (4-8 Seats)
€3.00
Premium Vehicle
€5.00"
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They are literally taking our tips by doing this.
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They are literally taking our tips by doing this.
I average about 30c per FreeNow passenger in tips.This wouldn't be a concern.
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Reading the terms and conditions...from 5. On it wud appear to me that the "technology fees" for cash will be collected by the spsv driver ...ie we hav to add it on to the metered fare and fleanow takes it out of our bank payment ....is this correct?
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https://www.free-now.com/ie/gtc-23-pass/ (https://www.free-now.com/ie/gtc-23-pass/)
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That's for customers...T&C's
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That's for customers...T&C's
Yea ? So wats comin next?
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They are literally taking our tips by doing this.
I average about 30c per FreeNow passenger in tips.This wouldn't be a concern.
The customer is being pillaged already for a euro which used to be tacked onto the journey as a tip.
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Frenow sent out new terms and conditions for passengers and drivers that will come in from January 11 onwards.
The technology fee has been increased to €3 for mulitseater vehicles and all prebook jobs.Greedy bastards.
" Transportation Method
Technology Fee
Regular Taxi (4 seats)
€1.00
Multi-seater Taxi (5 plus seats)
€3.00
Reserve Fleet (4-8 Seats)
€3.00
Premium Vehicle
€5.00"
Does Reserve fleet mean pre-books ??
If it is then it will kill off the pre-books !
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I think so Belker.I never use the prebook thing.It's a bad idea IMO to have it as it keeps vehicles driving around or waiting empty in beteen Prebooks.
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I see freight is 25% for private hire cars now. Only a matter of time before licensed taxis are paying the same.
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FreeNow, the taxi-booking app, is to roll out a range of new fees early in the new year which will see passengers charged up to €10 if they cancel their journey or do not show up within a set time frame while the company’s so-called “technology fees” are also set to increase.
https://www.irishtimes.com/ireland/2022/12/29/freenow-taxi-app-rolls-out-new-fees-including-cancellation-charge-of-up-to-10/ (https://www.irishtimes.com/ireland/2022/12/29/freenow-taxi-app-rolls-out-new-fees-including-cancellation-charge-of-up-to-10/)
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So how many 2 minute cancellations that the customers are charged for and we never get have these khunts trousered? ::fds ::fds
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That'll piss customers off big time. There's plenty of reasons why a customer might legit cancel - maybe the husband books before the wife is ready or the baby kicks off just before the taxi turns up. A fiver was the right number I'd suggest?
Or how about this...
Got a street hail this morning to the airport. They'd originally pre-booked a FN taxi but it looked like the driver was trying to do another airport tun before picking them up. He was 20 mins late and was refusing to cancel their job. Cheeky fukker looking for the fiver I guess? So they had to cancel the job and immediately got a €5 cancellation fine. I told them to write to FN explaining their situation but they probably won't.
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Thers socio pathetic cnuts ordering multiple taxis from different phones and different apps and taking the first one to arrive ....they shud be fuking Horse wipped .....fine the cnuts a tenner an fuk them off it but fukyu won't do anything cause it costs them nothing
Thers also 2 taxis bean hailed by the one phone and not the customer fault but Fukyunow ...as I found out recently the other driver called out the same name I had for job ....
But freenow is runnnin away with themselves..they seem to know ..bolt an ubers apps are absolutely shite and fleenow are takin full advantage of it I'm very sorry to say ....
The next step predicted by some thinkers on here ....
Very soon can see a commission hike ....
Maybe even January
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Goin apply to applus for a job ....believe ther hiring ukranimums mechanics ....tink ill go for it
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They should use the technology fee to regulate demand during so-called peak times. I'm sure plenty of riders wouldn't mind paying an extra score if they could get a cab on a weekend night up above in Dublin.
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They should use the technology fee to regulate demand during so-called peak times. I'm sure plenty of riders wouldn't mind paying an extra score if they could get a cab on a weekend night up above in Dublin.
Uber call that surge-pricing.
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With surge pricing the driver gets the excess (less commission). With Free Now's technology fee version the firm trousers the lot.... but then Uber give drivers the cancellation fees (commission free) too whereas Free Now trousers c.82.64% of them.
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With surge pricing the driver gets the excess (less commission). With Free Now's technology fee version the firm trousers the lot.... but then Uber give drivers the cancellation fees (commission free) too whereas Free Now trousers c.82.64% of them.
Use Uber.
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I use Uber in the UK and Spain. I generally use Lynk or Bolt in Dublin because they seem to have a lot more drivers than Uber. Notably, the fares charged by Uber, Lynk and Bolt in Dublin are significantly lower than fares charged by Free Now.
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I use Uber in the UK and Spain. I generally use Lynk or Bolt in Dublin because they seem to have a lot more drivers than Uber. Notably, the fares charged by Uber, Lynk and Bolt in Dublin are significantly lower than fares charged by Free Now.
You must be a frequent traveller!
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Not particularly but that's no reason to pay higher fares. In my experience, all of the firms use the same cars and drivers yet Bolt, Uber and Lynk charge lower fares and pay more to their drivers.
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A woman has shared the two simple safety measures she takes whenever she’s travelling in an Uber.
Brenna, from the US, said she would always leave behind her hair and fingerprints in every car she rides as “evidence” she was there, in case she found herself in a dangerous situation.
https://7news.com.au/lifestyle/how-uber-passenger-keeps-herself-safe-with-two-simple-steps-terrifying-and-clever-c-9331499
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A woman has shared the two simple safety measures she takes whenever she’s travelling in an Uber.
Brenna, from the US, said she would always leave behind her hair and fingerprints in every car she rides as “evidence” she was there, in case she found herself in a dangerous situation.
https://7news.com.au/lifestyle/how-uber-passenger-keeps-herself-safe-with-two-simple-steps-terrifying-and-clever-c-9331499 (https://7news.com.au/lifestyle/how-uber-passenger-keeps-herself-safe-with-two-simple-steps-terrifying-and-clever-c-9331499)
https://www.irishmirror.ie/news/irish-news/two-irishmen-interpols-most-wanted-28860960 (https://www.irishmirror.ie/news/irish-news/two-irishmen-interpols-most-wanted-28860960)
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A woman has shared the two simple safety measures she takes whenever she’s travelling in an Uber.
Brenna, from the US, said she would always leave behind her hair and fingerprints in every car she rides as “evidence” she was there, in case she found herself in a dangerous situation.
https://7news.com.au/lifestyle/how-uber-passenger-keeps-herself-safe-with-two-simple-steps-terrifying-and-clever-c-9331499
A loony driver is probably more likely to attack her for 'dirtying' his taxi?
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I found gick on the back door handle a while ago….Wonder if she has a Sister living in Dublin
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A woman has shared the two simple safety measures she takes whenever she’s travelling in an Uber.
Brenna, from the US, said she would always leave behind her hair and fingerprints in every car she rides as “evidence” she was there, in case she found herself in a dangerous situation.
https://7news.com.au/lifestyle/how-uber-passenger-keeps-herself-safe-with-two-simple-steps-terrifying-and-clever-c-9331499
I guess she means well but, like all app firms, Uber is already tracking the movements of the driver and passenger so much of the evidence is already available.
In Ireland you'll find Uber drivers working for Lynk, Free Now, Bolt and other firms as well so I guess the same precautions would be advisable in most taxis on our roads although anecdotal evidence suggests migrant drivers have an extremely high propensity to rape and/or murder their clients. I know you will argue that more white Irish by accident of birth drivers have been convicted of such offences but you must bear in mind that a conviction requires the crime to be reported. Sex offences are the least reported crimes in the State and murder victims rarely, if ever, stand up to be counted.