Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: silverbullet on April 17, 2023, 10:46:02 pm
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I've no idea what causes the App to not connect with the terminal, but I feel it's going to cost me money when some card-paying pleb can't tap or use a pin on the damn thing.
Last night I was dropping a punter to Clongriffin, and on arrival, the terminal started acting up. He suggested force-stop, which I did but no use.
Then he said to switch off your phone, wait then turn it back on. Finally, the damn thing worked.
The meter fare came to 21.40 but by the time the App' worked, it was reading 30+, not on my good man.
Any suggestions on more reliable terminals?
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Mine has worked perfectly for the past few yers (without incident) ....since ratti pointed out that you allow your phone to connect with the card reader without touching the power button....
In the past week that has changed ...I've had several connection problems within the past week or so .... oops
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A reasonable alternative: https://www.mypos.com/en/buy-card-machine/mypos-go-2 (https://www.mypos.com/en/buy-card-machine/mypos-go-2)
???
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They have some sort of transaction limit for money laundering check it out and update .
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i had the basic sumup for ages but i usta have agro gettin it to fire up. i did'nt know whether to turn it on first or let the app wake it up. you turn your phone bluetooth on and it connects to the bleedin car sound system insteada the sumup device. what i shudda been doing is turn the car off so there was no conflict and then let the app wake the device up. i ended up gettin the standalone 3g device but that sometimes acts the maggot so i retained the old sumup yoke and use that as a back up.
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Yeah, I found Sumup increasingly unreliable and you never knew if it was gonna work or not. So a few weeks ago, I switched to a Square Reader (https://squareup.com/ie/en/hardware/reader) and it has worked like a charm since. Commission is about the same as Sumup.
Downsides for me are that it's a tiny little thing with no screen so you might get suspicious customers not paying because they can't see a number on a screen. But it hasn't happened yet. Battery is small so you need to keep a USB cable in the taxi just in case whereas Sumup seemed to last forever. And it pays out daily instead of weekly but maybe there's a setting I can change?
But it's reliable and quick to approve cards!
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I had trouble getting money out of Paddy power a few weeks ago and our kid had trouble collecting Grand national winnings .It seems under Money laundering Legislation cards or Not Present devices have a limitation on payouts .It might be that you need to reset the machine or reconfirm your identity .If it cant pay out it might not let you process a card .i had trouble with a Sum up its about 8 years old I disconnected it from my Phone scrubbed the Id and re entered the details .Neve had another problem since .
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For about €120 you can get this terminal from square,which tethers to your phone hotspot.
(https://i.postimg.cc/gjPd8fB3/IMG-20230418-121331.jpg) (https://postimg.cc/cgTVN5WJ)
Prints receipts too .
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For about €120 you can get this terminal from square,which tethers to your phone hotspot.
(https://i.postimg.cc/gjPd8fB3/IMG-20230418-121331.jpg) (https://postimg.cc/cgTVN5WJ)
Prints receipts too .
That's very fancy. All good ideas.
I have changed the IBAN and BIC to another ROI account, I wonder would this have a bearing.
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For about €120 you can get this terminal from square,which tethers to your phone hotspot.
Prints receipts too .
€20 Reader versus €120 Terminal that does paper receipts. Fukk that! I'm trying to make money not spend it! :P
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Yeah, I found Sumup increasingly unreliable and you never knew if it was gonna work or not. So a few weeks ago, I switched to a Square Reader (https://squareup.com/ie/en/hardware/reader) and it has worked like a charm since. Commission is about the same as Sumup.
Downsides for me are that it's a tiny little thing with no screen so you might get suspicious customers not paying because they can't see a number on a screen. But it hasn't happened yet. Battery is small so you need to keep a USB cable in the taxi just in case whereas Sumup seemed to last forever. And it pays out daily instead of weekly but maybe there's a setting I can change?
But it's reliable and quick to approve cards!
What happens if they've to stick their card in and type their pin? Is there room to stick a card into it? You know the way sometimes you've to do it in a shop or whatever when ur paying card, I think it's a security thing or something. Sometimes I'd be getting a packet of skins, sorry a lighter, ye know, a euro or something but you've to still insert the thing anyway.
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There is a slot for putting the card in and *I think* they type their PIN on your phone but don't quote me on that.
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Does anyone use this? https://www.mypos.com/en-ie/pricing-and-fees (https://www.mypos.com/en-ie/pricing-and-fees)
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I have one of them as a backup.
It pays instantly onto a card they send you,so it doesn't go near a bank account.
Only problem is that the card let me down too many times,by being locked up,and you need to call their 'customer service' to unfreeze it.
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I had PIN problems with a sumup terminal a while back, I just bought a new one fer 20 or 30 Euro, delivered the next day.
I do sometimes find that on first use of the terminal some nights it can be slow to start up, which was easily sorted by opening the sumup app on my phone and keeping it on in the background.
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I had PIN problems with a sumup terminal a while back, I just bought a new one fer 20 or 30 Euro, delivered the next day.
I do sometimes find that on first use of the terminal some nights it can be slow to start up, which was easily sorted by opening the sumup app on my phone and keeping it on in the background.
I'll try that too. One bonus with Sumup being bad is the younger punters all have Revolut, so, straight into your account. Happy days.
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I like sumup. 1.42% commission and only needs to be charged every 3 months or so.
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My stereo runs off Bluetooth so I can listen to Spotify. I sometimes have an OBD-II connection too. If I also have a Sumup reader I'm guessing it might slow it down considerably.
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My stereo runs off Bluetooth so I can listen to Spotify. I sometimes have an OBD-II connection too. If I also have a Sumup reader I'm guessing it might slow it down considerably.
No idea, I just listen to Classic hits 4fm on the radio every night that I'm working.
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My stereo runs off Bluetooth so I can listen to Spotify. I sometimes have an OBD-II connection too. If I also have a Sumup reader I'm guessing it might slow it down considerably.
No idea, I just listen to Classic hits 4fm on the radio every night that I'm working.
I'm mostly a Blues guy, and came across your namesake, great tunes:
http://www.youtube.com/watch?v=7SrNMHxPXy8 (http://www.youtube.com/watch?v=7SrNMHxPXy8)
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Yeah, I found Sumup increasingly unreliable and you never knew if it was gonna work or not. So a few weeks ago, I switched to a Square Reader (https://squareup.com/ie/en/hardware/reader) and it has worked like a charm since. Commission is about the same as Sumup.
Downsides for me are that it's a tiny little thing with no screen so you might get suspicious customers not paying because they can't see a number on a screen. But it hasn't happened yet. Battery is small so you need to keep a USB cable in the taxi just in case whereas Sumup seemed to last forever. And it pays out daily instead of weekly but maybe there's a setting I can change?
But it's reliable and quick to approve cards!
Where did you buy the square card reader?
I was thinking of buying it from amazon uk but im not sure if it will work in Ireland then?
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https://squareup.com/ie/en/hardware/reader
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https://squareup.com/ie/en/hardware/reader
Definitely worth a look. Does it have a screen like Sum Up showing the price?
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https://squareup.com/ie/en/hardware/reader
Definitely worth a look. Does it have a screen like Sum Up showing the price?
No.
Watch the link above, the screen is on your phone only.
And needs to be charged daily !
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https://squareup.com/ie/en/hardware/reader
Definitely worth a look. Does it have a screen like Sum Up showing the price?
No.
Watch the link above, the screen is on your phone only.
And needs to be charged daily !
Oh Oh, that's a bit shit. I like the punter to see the price, and the Sum Up terminal does stay charged for months.
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...... I like the punter to see the price, and the Sum Up terminal does stay charged for months.
Agreed, I always say to customers; "It will say 'the cost' in the top right hand corner and just tap it".
I always give them the printed taxi receipt aswell, just to put their mind at rest.
I also hate wires trailed over the cab anywhere, I just have 1 very neat phone charger.
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Oh Oh, that's a bit shit. I like the punter to see the price, and the Sum Up terminal does stay charged for months.
Yeah, because it only works for 90 mins on the Tuesday before a full moon... >:D
Only joking, I just bought the Square reader because I like to be different :P I also like getting paid yay
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Sumup works fine fer me and has done since Bill (RIP) from FN set it up fer me back in 2018.
I had an issue with the reader not accepting inserted cards, simple solution, dumped it and bought a new one fer about 30 Euro. Easiest thing to set up, it actually sets its self up. And I kept the old one as a back-up.
Commission 1.42%. yay
Needs charging every 3 months. yippee
I'm not sure how often they pay out, but just checked my bank account and all last weekends funds are in.
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Oh Oh, that's a bit shit. I like the punter to see the price, and the Sum Up terminal does stay charged for months.
Yeah, because it only works for 90 mins on the Tuesday before a full moon... >:D
Only joking, I just bought the Square reader because I like to be different :P I also like getting paid yay
Would you consider the Mypos terminal?
It looks like a bells & whistles option: https://www.mypos.com/en-ie/buy-card-machine/mypos-go-2 (https://www.mypos.com/en-ie/buy-card-machine/mypos-go-2)
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.... Would you consider the Mypos terminal?
It looks like a bells & whistles option: https://www.mypos.com/en-ie/buy-card-machine/mypos-go-2 (https://www.mypos.com/en-ie/buy-card-machine/mypos-go-2)
1.74% commission.
Paid instantly in to your myPOS account ??
Charging ??
No mention of Revolut ??
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Thank you so much for reaching Square Support. My name is Pamela. I hope you're having a wonderful day. It will be my pleasure to assist you today.
I understand how important it is for you and your business to process payments using Square. Let me tell you what happens in this situation.
Card payment acceptance with the Square Reader is currently available in the US, Canada, UK, France, Spain, Australia, and Japan. We are currently unable to support card payment processing in your country yet, due to the lack of corporate presence of many industry-wide banks in these territories. Since we depend on partnerships with these banks to extend underwriting to our customers, we’re unable to offer payment processing in your country at this time.
We’re working to bring payment processing to more markets and will keep you posted. In the meantime, feel free to download Square Point of Sale from the Apple App Store or Google Play to record payments and create receipts for your customers. If you currently accept credit cards with a card terminal or plan to in the future, you can easily record your card payments in Square Point of Sale for a complete view of all your sales in Square Dashboard.
I wish I could help you more, but my hands are tied in this situation, as Square is not available in your country yet. Please, if you have any further questions, or if there is anything else I can help you with, let me know. It would be my pleasure to assist you.
Kindest regards,
???????
Pamela B.
Square Customer Success
wtf? :-\
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Mmm, Pamela with her hands tied.......... I know, perverted.
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Mmm, Pamela with her hands tied.......... I know, perverted.
rofl
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Thank you so much for reaching Square Support. My name is Pamela. I hope you're having a wonderful day. It will be my pleasure to assist you today.
I understand how important it is for you and your business to process payments using Square. Let me tell you what happens in this situation.
Card payment acceptance with the Square Reader is currently available in the US, Canada, UK, France, Spain, Australia, and Japan. We are currently unable to support card payment processing in your country yet, due to the lack of corporate presence of many industry-wide banks in these territories. Since we depend on partnerships with these banks to extend underwriting to our customers, we’re unable to offer payment processing in your country at this time.
We’re working to bring payment processing to more markets and will keep you posted. In the meantime, feel free to download Square Point of Sale from the Apple App Store or Google Play to record payments and create receipts for your customers. If you currently accept credit cards with a card terminal or plan to in the future, you can easily record your card payments in Square Point of Sale for a complete view of all your sales in Square Dashboard.
I wish I could help you more, but my hands are tied in this situation, as Square is not available in your country yet. Please, if you have any further questions, or if there is anything else I can help you with, let me know. It would be my pleasure to assist you.
Kindest regards,
???????
Pamela B.
Square Customer Success
wtf? :-\
I thought Watty had a working one ??
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Thank you so much for reaching Square Support. My name is Pamela. I hope you're having a wonderful day. It will be my pleasure to assist you today.
I understand how important it is for you and your business to process payments using Square. Let me tell you what happens in this situation.
Card payment acceptance with the Square Reader is currently available in the US, Canada, UK, France, Spain, Australia, and Japan. We are currently unable to support card payment processing in your country yet, due to the lack of corporate presence of many industry-wide banks in these territories. Since we depend on partnerships with these banks to extend underwriting to our customers, we’re unable to offer payment processing in your country at this time.
We’re working to bring payment processing to more markets and will keep you posted. In the meantime, feel free to download Square Point of Sale from the Apple App Store or Google Play to record payments and create receipts for your customers. If you currently accept credit cards with a card terminal or plan to in the future, you can easily record your card payments in Square Point of Sale for a complete view of all your sales in Square Dashboard.
I wish I could help you more, but my hands are tied in this situation, as Square is not available in your country yet. Please, if you have any further questions, or if there is anything else I can help you with, let me know. It would be my pleasure to assist you.
Kindest regards,
???????
Pamela B.
Square Customer Success
wtf? :-\
I thought Watty had a working one ??
So did I. maybe Pamela is new at square.
Square might be like when you ring the NTA, some people on the phones at the NTA are great and really know their stuff, others havent a clue about anything.
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
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I have a Square reader, as does Vandriver I think
They have an Irish website...
https://squareup.com/ie/en/hardware/reader
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
will do. ::cheers
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Pamela is talking through her hole!
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Pamela is talking through her hole!
But while she's doing that, it would beher pleasure to assist you, while her hands are tied. What a woman,......I know I need counselling.
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Pamela is talking through her hole!
But while she's doing that, it would beher pleasure to assist you, while her hands are tied. What a woman,......I know I need counselling.
Pam and her five fingers. 8)
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
it worked for 1 transaction but the second one didnt work.
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
it worked for 1 transaction but the second one didnt work.
Agh crap oops
Maybe try uninstall? Start from scratch?
My problem was the amount wasn't showing and wen I cleared cache....it worked instantly and has been OK since ....wat exactly is happening?
Is the sumup unit reacting atall ?
Or does it do nothing ?
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There is a slot for putting the card in and *I think* they type their PIN on your phone but don't quote me on that.
They type ther pin on your phone ?
Nobody is touching my phone...for a long list of reasons ...
That should be out of the question for everyone ??? ::) >:( :o :(
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They type the pin into the sumup device.Sometimes with certain American cards they need to sign the screen on your smartphone.Very rare that I get those ones.
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They type the pin into the sumup device.Sometimes with certain American cards they need to sign the screen on your smartphone.Very rare that I get those ones.
Yea forgot bout that merc ...I usually get the sanitizer out an scrub it for bout 5 minutes then go home an have a shower . ...but sumup shud of sorted that shit out during covid ...
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Jaysus, lads, just hedge your bets and buy one of each. They're only around €20-30 each and tax-deductible! If one doesn't work, the other one probably will.
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
it worked for 1 transaction but the second one didnt work.
Agh crap oops
Maybe try uninstall? Start from scratch?
My problem was the amount wasn't showing and wen I cleared cache....it worked instantly and has been OK since ....wat exactly is happening?
Is the sumup unit reacting atall ?
Or does it do nothing ?
I used it twice today and it worked both times so maybe its ok now, but when it doesn't work it doesn't get to the stage where it tells the customer to tap or enter their details.
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There was an update last week and when I went to use the app it went a little berserk on me,had to update it with the passenger sitting in the car...and then it wanted me to log in..ffs I haven't logged in for fukin years,couldn't remember my password,had to reset that and then the app had a different layout,eventually got it sorted and is definitely quicker to wake the terminal and have the amount to be charged on the terminal,has worked fine the last few days.
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Try
Go into settings / apps / storage / clear cache
Worked for me anyway
it worked for 1 transaction but the second one didnt work.
Agh crap oops
Maybe try uninstall? Start from scratch?
My problem was the amount wasn't showing and wen I cleared cache....it worked instantly and has been OK since ....wat exactly is happening?
Is the sumup unit reacting atall ?
Or does it do nothing ?
I used it twice today and it worked both times so maybe its ok now, but when it doesn't work it doesn't get to the stage where it tells the customer to tap or enter their details.
Oh .....i never had that problem unless i switched on the button ....
rat pointed out you let it switch itself on an dont touch the on button .... then ide no problem after ....Sometimes it can take its time ....
if its not connectin atall ... it cud be on its way out I wonder? ...
Maybe order a new one ......then yull know ide say ....
Me 2 cents oops
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There was an update last week and when I went to use the app it went a little berserk on me,had to update it with the passenger sitting in the car...and then it wanted me to log in..ffs I haven't logged in for fukin years,couldn't remember my password,had to reset that and then the app had a different layout,eventually got it sorted and is definitely quicker to wake the terminal and have the amount to be charged on the terminal,has worked fine the last few days.
I had that too last Saturday week, a fella going to the Cork V Tipp game, pulled in by the stadium kinda blocking traffic and de Fookin thing kicks off !
Fare was 16.20 and all he had was a Fiver in cash which he gave me, I had to leave him out and drive off, but I sent him a phone invoice fer the 11.20 (which he never paid) when I got the sumup working after logging back in , changing passwords, Etc..
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Do you have a decent phone and a decent phone plan 1990 ?
(As in iphone/samsung or business vodafone plan).
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i hadda a lovely chink yungwan the other night.
she was lost and wanted to go up the road to donaghspeed. god love her. anyway she went to pay by card. i entered 8 euro inta the sumup on the app but it kept charging 10 euro. had'nt a clue what was goin on. i hadta take the 10 and give her back 2 euro. first time i've ever tipped a passanger. good girl i says that's for you chicken. turns out sumup is automatically charging 23% vat now. ye havta set it to 0% now every time in the little drop down below the entered amount.
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Dont think you are right there Doc I just checked my Summup charges all tally with the fare charged no VAT added .Are you hitting the VAT button ?
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the app musta got an update. it looks slightly different along with this vat malarky.
(https://i.postimg.cc/cJ0vNNPt/Screenshot-20230514-145918-Sum-Up.jpg) (https://postimg.cc/fVqzx1zM)
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the app musta got an update. it looks slightly different along with this vat malarky.
(https://i.postimg.cc/cJ0vNNPt/Screenshot-20230514-145918-Sum-Up.jpg) (https://postimg.cc/fVqzx1zM)
There was an update as I said but I checked my last couple of fares on the sales section and there was no VAT charged....I selected 0% VAT and hit SAVE but if you go out of the app and back in it resets it to 23% so it's something to keep an eye on....it should be a 0% default cos not all VAT is charged at 23%....if you're in the business of charging VAT on a daily basis at either or both rates you'd be wide to it.
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Sneaky feckers. I got the same thing without any notification from SumUp.
But...
If you go to the home page on the app and choose 'profile' (head icon) in top right corner --> Profile --> Taxes
Then delete all the VAT rates you don't want. I kept 0% VAT. Then click the back arrow (top left) to exit and save changes.
Only 0% VAT is charged now.
I restarted my phone and the changes seem to persist. YMMV
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Does it Actually add the VAT or is it for receipts does it shows the VAT separately ?
It worked until I fixed it ,then it didnt ? https://help.sumup.com/en-IE/articles/3iutaQUy0CIU1JGR8OUVQn-customise-tax-rates
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Sneaky feckers. I got the same thing without any notification from SumUp.
But...
If you go to the home page on the app and choose 'profile' (head icon) in top right corner --> Profile --> Taxes
Then delete all the VAT rates you don't want. I kept 0% VAT. Then click the back arrow (top left) to exit and save changes.
Only 0% VAT is charged now.
I restarted my phone and the changes seem to persist. YMMV
When I looked at watty,at the top of the Taxes page is has No VAT...with a message underneath saying "This sales tax will be selected for new items or manual items by default"
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Does it Actually add the VAT or is it for receipts does it shows the VAT separately ?
It worked until I fixed it ,then it didnt ? https://help.sumup.com/en-IE/articles/3iutaQUy0CIU1JGR8OUVQn-customise-tax-rates
Dunno. Haven't used Sumup for ages and only read about the VAT rate here...
When I looked at watty,at the top of the Taxes page is has No VAT...with a message underneath saying "This sales tax will be selected for new items or manual items by default"
A €10 fare x 0% VAT = €10. What's the problem?
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Sneaky feckers. I got the same thing without any notification from SumUp.
But...
If you go to the home page on the app and choose 'profile' (head icon) in top right corner --> Profile --> Taxes
Then delete all the VAT rates you don't want. I kept 0% VAT. Then click the back arrow (top left) to exit and save changes.
Only 0% VAT is charged now.
I restarted my phone and the changes seem to persist. YMMV
I just did that now.
I hope it works again tomorrow night ??
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Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !
My sum up doesn't connect a lot of the time lately.
Do you have a decent phone and a decent phone plan 1990 ?
(As in iphone/samsung or business vodafone plan).
samsung and gomo.
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Does it Actually add the VAT or is it for receipts does it shows the VAT separately ?
It worked until I fixed it ,then it didnt ? https://help.sumup.com/en-IE/articles/3iutaQUy0CIU1JGR8OUVQn-customise-tax-rates
Dunno. Haven't used Sumup for ages and only read about the VAT rate here...
When I looked at watty,at the top of the Taxes page is has No VAT...with a message underneath saying "This sales tax will be selected for new items or manual items by default"
A €10 fare x 0% VAT = €10. What's the problem?
Just sayin....ye don't have to delete....anything.....isall!!
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...... samsung and gomo.
I use Vodafone Red business plan, costs about 50 notes a month with all the bells and whistles,
business customers get better use of the support services and I get a new phone fer free every 2 years.
The plan would be a lot cheaper without the phone upgrades.
Vodafone very seldom have technical issues and defo the best coverage.
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...... samsung and gomo.
I use Vodafone Red business plan, costs about 50 notes a month with all the bells and whistles,
business customers get better use of the support services and I get a new phone fer free every 2 years.
The plan would be a lot cheaper without the phone upgrades.
Vodafone very seldom have technical issues and defo the best coverage.
I pay 15 euro a month. phone was around 130 sterling, Good phone, I wouldnt get an expensive one in case someone tried to rob it.
I used to use eir and found them great, that was 30 per month.
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...... samsung and gomo.
I use Vodafone Red business plan, costs about 50 notes a month with all the bells and whistles,
business customers get better use of the support services and I get a new phone fer free every 2 years.
The plan would be a lot cheaper without the phone upgrades.
Vodafone very seldom have technical issues and defo the best coverage.
I get a new phone fer free every 2 years.
Really Ken?
€620 a year for two years, well as the Shermans say, do the math.
Vodafone WILL NEVER contact you to let you know the contract is up.
I'm with Taxi 1990 on this one. €15 per month on GOMO and I use the "Free phone" I got with Vodafone.
You're saving €45.00 per month with the same bells & whistles.
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Cheap phones and cheap plans are the primary reason that there are so many topics on here about technical difficulties.
My phone and plan is most essential to my business and I don't scrimp on what I judge to be essential.
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..... Vodafone WILL NEVER contact you to let you know the contract is up. ....
Agreed on that, they will keep taking the full whack long after the 2 year 'new phone' contract is over.
Also they state that when an upgrade is due it will show on the top of your account, which is not true. I knew I was due an upgrade about Paddies weekend just gone but it never showed on my account, I rang them a week later and got the free upgrade with an apology.
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..... Vodafone WILL NEVER contact you to let you know the contract is up. ....
Agreed on that, they will keep taking the full whack long after the 2 year 'new phone' contract is over.
Also they state that when an upgrade is due it will show on the top of your account, which is not true. I knew I was due an upgrade about Paddies weekend just gone but it never showed on my account, I rang them a week later and got the free upgrade with an apology.
Things aren't going too well at Vodafone ATM.
Vodafone plans 11,000 job cuts globally
Irish staff to escape cuts as new chief executive Margherita Della Valle sets out strategy to restore growth at telecoms group
Expand
Vodafone is one of biggest telecoms operators in the Irish market
Anna Gross
Tue May 16 2023 - 09:56
Telecoms operator Vodafone plans to axe 11,000 jobs from its global operation as new chief executive Margherita Della Valle warned the telecoms group “must change” to end a period blighted by a poor performance in its largest market and a slumping share price.
The cuts will come both at Vodafone’s UK headquarters and in local markets, the group said on Tuesday, as it published full-year results that fell short of analysts’ expectations.
The company has not commented on the impact of the layoffs on the Irish operation, but it is understood that Vodafone Ireland’s staff will not see any job losses from this round of layoffs. Vodafone is one of biggest telecoms operators in the Irish market.
“Our performance has not been good enough,” said Ms Della Valle, who was made permanent chief executive last month after serving as interim boss following the departure of Nick Read at the end of last year. Mr Read’s exit followed pressure from a growing band of shareholders who were unhappy at Vodafone’s struggle in Germany, its largest market, as well as concerns the group was spread too thinly across Europe and Africa.
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Vodafone employs about 104,000 people, according to its latest annual report.
The retrenchment set out by Ms Della Valle came as the group’s latest results showed full-year revenues edged up just 0.3 per cent to €45.7 billion, below analysts’ estimates. Its adjusted earnings before interest, tax, depreciation and amortisation declined 1.3 per cent to €14.9 billion, short of the company’s guidance of €15 billion to €15.2 billion.
Vodafone’s adjusted free cash flow, a measure closely watched by the City, would probably be €3.3 billion for the year to March 2024, it said, less than the €3.8 billion analysts had expected. The company blamed regulatory changes in Germany that will hurt cable TV providers.
Alongside cuts to the workforce, Ms Della Valle is also under pressure to simplify the group’s European operations. Mr Read was criticised by shareholders for failing to secure deals to improve Vodafone’s performance in markets including Spain and Italy.
Shares in Vodafone have fallen 25 per cent over the past 12 months compared with a 4 per cent gain in the FTSE 100. Vodafone’s share price fell 3 per cent in early morning trading to 87p. – Copyright The Financial Times Limited 2023
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