Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: john m on December 18, 2017, 02:06:57 pm
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Vonit watch .if you have a puker in your car and they are a my taxi customer take a picture of them if they pay the soilage on the card .Mate had one now the passenger is saying that the driver picked up the wrong person and he wants the money refunded .
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How secure are your payments .It seems that if a customer contacts My taxi and states that they were not the passenger you picked up even though you picked them up and dropped them at the in app domestic address Will My taxi favour the customer and interfere with a legal payment Whats to stop anybody stating you picked up the wrong passenger and requesting a refund even though you carried out the protocol of asking the customer their name as instructed in app ...
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mytaxi T&Cs:
3.4 mytaxi shall assume the credit risk for any claims duly assigned.
If they refuse to pay he should sue them or cancel all Account jobs in future until he's run up a commission bill equal to the amount he's owed and then fukk the app back at them.
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Ok be advised although My taxi terms and conditions clearly state that the responsibility to collect card payments is assigned to them through section 3.4 of the terms and conditions this is not reliable as they now state that a soilage charge is not part of the fare .It most certainty is as it is contained on the fare card .once again Mytaxi see fit to side with customers and not drivers who are the backbone of their business .Its incidents like this that will encourage drivers to opt for any new taxi app provider.If they made clear that firstly soiling charges cannot be collected by app we could bring their customer to a banklink or garda station it would also be nice if My taxi could issue a letter of comfort to drivers stating that they might or might not honour your card payments as their terms and conditions would seem to be interpretive and non binding .
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Who told you they're not binding? It seems the bone of contention is whether or not the soiling charge is part of the fare. Let a judge decide. If nothing else the publicity will let drivers in general (the ones that don't use anti-social media) know where they stand. If your friend is a union member he should ask them to finance the case, failing that maybe the proprietor/MD of Whistle will sponsor the action?
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once again a PR diaster for Mytaxi and it can only encourage drivers to try Whistle or UBER A man picks up their passenger who soils his car and Mytaxi wash their hands of it and advise he contacts the Gards .This instruction is clearly in breach of the passengers right to privacy as the passenger had also assigned the transfer of the fare to mytaxi and not a third party ie the driver .Im sure the banking ombudsman will have some concerne about the cavalier attitude of Mytaxi in encouraging driver interaction in financial transactions that are clearly legally asigned to the company .i hope Mytaxi read this forum and decide to settle this matter before it escalates into another Christmas blunder by them
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By point of fact, he has no right to pursue the passenger. He has assigned all rights for monetary compensation to mytaxi... but the Gardai might not know that!
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3.3 The taxi contractor hereby assigns to mytaxi all claims arising in favour of the taxi
contractor from mytaxi-Payment Trips that have been confirmed by the passenger
pursuant to Section 3.1. mytaxi hereby declares vis-à-vis the taxi contractor its
acceptance of the assigned claims relating to transportation and/or courier services with
respect to mytaxi-Payment Trips.
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By point of fact, he has no right to pursue the passenger. He has assigned all rights for monetary compensation to mytaxi... but the Gardai might not know that!
That is how I have been advised and passed on that information to my mate who I recommended Mytaxi to .I think it is deplorable that Mytaxi would not themselves bring this matter to the attention of the Gards as it is their customer who is defaulting on the payment .Furthermore there is a convenient implied in the terms and conditions that Mytaxi will honor all transactions on behalf of consenting users .By instructing the driver to deal with this issue they are assigning a task that is outside their terms and conditions to a third party .
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favour of the taxicontractor from mytaxi-Payment ....Well we know now thats not worth the ink its scribbled with .They say soiling charge is not part of a fare even though it is included in our terms of business as decided by the National Transport Authority is churlish .Nothwithstanding the pertinent issue here is that Mytaxi have instructed a third party to peruse their customer which is a clear breach of that customers terms and conditions and constitutes a serious breach of trust by Mytaxi twords their customer and a dispicibal disregard for the taxi driver who suffered at the hands of the customer assigned to him by Mytaxi .I had hoped that there was a new attitude with regard to respect for drivers being fostered in the Depot but alas this issue once again hilites the need for a good PR person in the Dungeon .
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It seems odd. You say the client claimed that it wasn't him in the car but the person in the car passed all checks that mytaxi require the driver to carry out. Furthermore, the person in the car intended travelling to the destination given to the driver in the app. Logically, we can therefore conclude on the balance of probabilities that the client is a lying cunt who deserves a good kicking.
It is a concern that mytaxi treats drivers in this manner but easy for them to do because we lack unity. I wouldn't let it go if I was him. I'd run up a commission bill equal to what they owe and switch the app off permanently.
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2.5 ...The settlement of the taxi trip is solely made between the taxi contractor and
the passenger in accordance with the contractual and statutory provisions (taxi tariff).
They don't have a legal leg to stand on, erm. Soiling charge is part of statutory provisions (taxi tariff). The entire amount due has been assigned to mytaxi who are liable. No ifs or buts. It's as clear as day follows night.
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It seems odd. You say the client claimed that it wasn't him in the car but the person in the car passed all checks that mytaxi require the driver to carry out. Furthermore, the person in the car intended travelling to the destination given to the driver in the app. Logically, we can therefore conclude on the balance of probabilities that the client is a lying cunt who deserves a good kicking.
It is a concern that mytaxi treats drivers in this manner but easy for them to do because we lack unity. I wouldn't let it go if I was him. I'd run up a commission bill equal to what they owe and switch the app off permanently.
No its more convoluted than that .First it was not him now it is saying it never consented to the soil age charge .It is despicable that anybody would have to undergo this duress from Mytaxi.They are once again showing scant disregard for drivers and their own terms and conditions .If this complaint proceeds and is upheld by the Data Commissioners or the Banking Ombudsman it could end in substantial fines or disqualification for any offender .
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Yeah, first he wasn't in the car then he was so we know he's a lying cunt... beyond reasonable doubt, as it goes.
He'd be better taking them to court but I can understand that he probably can't be arsed for the sake of a ton and a half. However, he could add NTA to the list of bodies he complains to and/or object to the renewal of it's DO licence (DH12503 HAILO NETWORK IRELAND LTD).
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Rodent can you imagine my annoyance it was me who recommended this driver to Mytaxi and now they decide to treat him in this most disrespectful way .As you state in................ 2.5 ...The settlement of the taxi trip is solely made between the taxi contractor and
the passenger in accordance with the contractual and statutory provisions (taxi tariff).
To blackguard a driver and tell him that the soiling charge is not a fare even though if you were to check the in app payment arrangement they were willing to deduct 12% commission from said fare .I dont know who is responsible for PR in the Dungeon but they should be sacked with immediate effect .Clearly refusing to honour a payment is dispicable but to refuse and suggest that the driver should peruse this matter independently is a serious breach of their agreement to both driver and passenger .
God forbid if the driver was to call to the residence of the passenger to see if this issue could be resolved before bringing it to the attention of the Garda as im sure the Gards will ask when he makes a formal complaint what actions he has made to resolve this issue and he was to be assaulted or worse .What responsibilities or liabilities would Mytaxi have as it was they who breached their duty of care to both passenger and driver to be the sole interlocutors in this issue .Im sure the Data Commissioners will have some stern words for those involved in this PR debacle .
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Yeah, first he wasn't in the car then he was so we know he's a lying cunt... beyond reasonable doubt, as it goes.
He'd be better taking them to court but I can understand that he probably can't be arsed for the sake of a ton and a half. However, he could add NTA to the list of bodies he complains to and/or object to the renewal of it's DO licence (DH12503 HAILO NETWORK IRELAND LTD).
I will bring your suggestion to my friend im sure it is something he will give consideration to .Interesting do Mytaxi not have a Dispatch licence is Hailo still a legal entity in Ireland ?
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The contract specifies Hailo Network Ireland Ltd. I think it recently changed it's name to Mytaxi Network Ireland Ltd with CRO.
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Yeah there was a G1Q CHANGE OF NAME SPECIAL RESOLUTION filed on 30/11/2017, effective 09/11/2017.
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Hopefully Mytaxi will contact the driver and apologize for their ignorant interpretation of their own rules and I can scrap my complaint to Comreg on behalf of my pal.After all it is the Season of Good Will .
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Did you get a few notes for recommending your friend?
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Did you get a few notes for recommending your friend?
No you know who im talking about he works less than you and I.
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Did you get a few notes for recommending your friend?
No you know who im talking about he works less than you and I.
Ken?
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Ken he works more than a traffic light .
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Is he still doing a bit behind the bar?
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Is he still doing a bit behind the bar?
No
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Lazy cunt.
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Now that UBER have been clearly defined as a dispatcher who has to play by the rules ,will you be working their superior app .Im sure they would never fuck about with a drivers payments and ignore their own terms and conditions like Mytaxi .Looks like Tim got wind of this judgement and abandoned ship now that we have real compitition I can see a lot of old scores being settled .NoPUC 5 minutes waiting 12% commission drivers will remember when these conditions were enforced add in having to beg for your scrub .None of that nonsense with UBER .just accept the job follow the map ,pick up the customer no waiting if their not there you get the scrub automatically .Lets see how much bonus money is available to win over drivers or retain them .
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Now that UBER have been clearly defined as a dispatcher who has to play by the rules ,will you be working their superior app .Im sure they would never fuck about with a drivers payments and ignore their own terms and conditions like Mytaxi .Looks like Tim got wind of this judgement and abandoned ship now that we have real compitition I can see a lot of old scores being settled .NoPUC 5 minutes waiting 12% commission drivers will remember when these conditions were enforced add in having to beg for your scrub .None of that nonsense with UBER .just accept the job follow the map ,pick up the customer no waiting if their not there you get the scrub automatically .Lets see how much bonus money is available to win over drivers or retain them .
Should read, You will be working their superior App...the honeytrap offered will probably come with a 6 month contract ensuring total compliance at certain hours.
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Uber's interest in Ireland doesn't extend beyond catering for it's international clients. I can't see that changing. Whistle has reportedly made significant inroads, Flag will be fully launching in the new year.... plenty of options for drivers.
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Lip Hailo Mytaxi got a free run at it as we never embraced UBER The way they treated drivers was is appalling so I would think now that we know the limitations of UBER with regard to Rideshare most if not all drivers will give it a try .If UBER came to market @8% commission Mytaxi would be wiped .Lets see how this plays out as I said probably a bonus fest to get or retain drivers and a confetti of free vouchers for travelers .Might make early next year a little profitable .
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Uber's interest in Ireland doesn't extend beyond catering for it's international clients. I can't see that changing. Whistle is the new Hail0, this week!
Operating Whistle is like trying to tie your bootlaces with your toes .
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Still, it's making significant inroads... imagine if someone like Bill Cullen had backed a technically superior product a few years back, he'd be a multi-billionaire by now!
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Lip Hailo Mytaxi got a free run at it as we never embraced UBER The way they treated drivers was is appalling so I would think now that we know the limitations of UBER with regard to Rideshare most if not all drivers will give it a try .If UBER came to market @8% commission Mytaxi would be wiped .Lets see how this plays out as I said probably a bonus fest to get or retain drivers and a confetti of free vouchers for travelers .Might make early next year a little profitable .
What is appealing about you, Johnny boy, is that you always see a silver lining within the darkest cloud. 8)
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... or maybe someone like Bill Cullen will back a new app with 8% commission?
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... or maybe someone like Bill Cullen will back a new app with 8% commission?
Whats your fascination with the failed businessman William Cullen .
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Failed my bollix...like Tony O'Reilly, he was fucking shafted.
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How he was dissuaded from backing an Irish taxi app, erm. Wasn't it your good self that advised him against investing in the trade. I'm guessing he's not the sort who will appreciate paying for bad advice.
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Lip Hailo Mytaxi got a free run at it as we never embraced UBER The way they treated drivers was is appalling so I would think now that we know the limitations of UBER with regard to Rideshare most if not all drivers will give it a try .If UBER came to market @8% commission Mytaxi would be wiped .Lets see how this plays out as I said probably a bonus fest to get or retain drivers and a confetti of free vouchers for travelers .Might make early next year a little profitable .
UBER are here already. Ratser uses it, I use it.
They charge 12% commission, PUC allowed, no waiting time, automatic scrub fees. Tolls would be my bone of contention with them to be honest.
Payments used to be on Monday’s but have now slipped to Tuesday’s.
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Technology is here to stay John, so warm to one of them and stick with it. Humans tend to spread themselves too thin and wonder why they lose their bargaining chips when playing poker.
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So the little bollox who rang Mytaxi to say he was never in the car got his 160 retuned
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Would he have a case against you for recommending him?