Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: Rat Catcher on March 21, 2018, 06:21:10 pm
-
Email received today:
Hi Stephen,
mytaxi are now the number one taxi provider for hotels, restaurants and bars in Dublin.
We want to say a big thank you for working hard to make this happen.
We're now in 350 locations, sending over 1,000 jobs a day to mytaxi drivers. Hospitality jobs are on average 24% higher than regular mytaxi jobs, as they are predominately airport and pre-booked trips.
To continue providing you with more jobs and maintain these accounts, it is hugely important that we all offer a great service and try to follow the hospitality guidelines outlined below.
NB If you have any issue with meeting the guidelines then please cancel the job when accepted by choosing ‘Send Another Driver’.
General Hospitality Guidelines:
Always go to hotel reception for passengers - This is the biggest requests from Hotels. Pay attention for this or any other message on your app screen.
If there is a note not to phone the hotel – please do not do so unless completely necessary (eg. if severely delayed).
Always ask for the customer name or room number if available. Alternatively there may be a reference number.
Ensure you maintain a professional manner with staff and guests (if there is an issue please contact mytaxi - dublin@mytaxi.com).
Hotels request drivers maintain a neat dress code. As per NTA guidelines jeans & collared t-shirts are fine but tracksuits & jerseys are not.
Some guests like to pay by card. If you are marked as accepting card payment please accept all requests to pay by card. If you require a sumup card reader please call in to the office*.
If you need to cancel a job & the customer has not requested it – make sure to choose ‘Send Another Driver’. This will mean that the system will automatically hail another car & not leave the passenger stranded. By choosing 'Kill Job' it means that another car will not be sent. This is very important.
You can only add one booking fee to the fare. Do not add a second booking fee - it should be 2 euro only.
*Sumup machines are only 39e and are 0% commission until May 2018. They can be used on any job. Never leave a fare behind again!
If you have any questions about mytaxi | Hospitality please call in to the Driver Office or email dublin@mytaxi.com. If you know of any hotels, guesthouses, bars or restaurants that might like to work with mytaxi please let us know.
Thank you,
The mytaxi Team
-
And so it begins... How long before 'the team' requires you to wear MyTaxi-branded workwear?
-
The Ambassadors get free tracksuits I think. I suspect they're intended to be worn for recreation but I have seen one or two scruffy fuckers wearing them while driving their cabs, presumably working.
-
Sufferin Jaysus,never seen such total tossology from a Company that own no cars and have no hold over the drivers.. ::fuck ::fuck ,once I see any instruction on any of their jobs = instant reject button.
-
I don't know why drivers accept hospitality jobs... but they do. Better fares me bollix, garbage collection more like.
-
I don't know why drivers accept hospitality jobs... but they do. Better fares me bollix, garbage collection more like.
"Please come into Bar" for the Jobstown Inn rofl
-
Hotels request drivers maintain a neat dress code. As per NTA guidelines jeans & collared t-shirts are fine but tracksuits & jerseys are not.
I agree with them 100%
Some drivers out there are scruffy looking cunts, ya wouldn't stop for them on a quite night if they were to hail you.
They are a disgrace to our profession
-
Hotels request drivers maintain a neat dress code. As per NTA guidelines jeans & collared t-shirts are fine but tracksuits & jerseys are not.
I agree with them 100%
Some drivers out there are scruffy looking cunts, ya wouldn't stop for them on a quite night if they were to hail you.
They are a disgrace to our profession
Yuuup
Baseball caps
Smoking in the car
Plenty of scummy taxi drivers out there.
No respect for themselves never mind the paying public.
-
Profession? The unions defend their members' "rights" to push drugs and steal from clients.
-
Dunno how yis see what other drivers are wearing...since the smartphone hit the ranks lads seem happy to sit in the car on the ranks.We're like a load of balding teenagers behind the wheel trying to block out the world.
I'd say drivers weren't bothering their bollix getting out of the car to go into reception.I cancel any jobs with extra instructions on them meself.If I wanted hotel work I'd join a traditional taxi company.
-
I'd say drivers weren't bothering their bollix getting out of the car to go into reception.I cancel any jobs with extra instructions on them meself.If I wanted hotel work I'd join a traditional taxi company.
Imagine going to the trouble of parking up and going looking for the job,then pay the poxy hotel your 2 blips P/U fee for the privilege and then moivateur 12% on top of that ::fuck ::fuck
-
Funny really, I wouldn't even contemplate getting out of the car to find a mytaxi client - to be honest, it annoys me if I have to open the boot - yet when I worked for C2k and Blue Cabs before that it was just part of the job... but then C2k and Blue Cabs clients didn't have their hands out begging for €2 of my hard earned!
-
I reject all hospitality jobs. Asked them to block me from them as Hailo did... "not possible".
-
I reject all hospitality jobs. Asked them to block me from them as Hailo did... "not possible".
Do One, then go to 'Job history' and 'Block customer'.
-
I don't know why drivers accept hospitality jobs... but they do. Better fares me bollix, garbage collection more like.
the members on this forum and roys forum before it fought hard to get the booking fee reinstated.
today I wouldnt insult their years of hard work by doing myaxi hospitality discount work at all.
if mytaxi want hospitality charges then they should be the one picking up the fucking tab...
-
I'd say drivers weren't bothering their bollix getting out of the car to go into reception.I cancel any jobs with extra instructions on them meself.If I wanted hotel work I'd join a traditional taxi company.
Imagine going to the trouble of parking up and going looking for the job,then pay the poxy hotel your 2 blips P/U fee for the privilege and then moivateur 12% on top of that ::fuck ::fuck
i go along with belker and block any discounted mytaxi customer ...
-
On the MyTaxi pre-book screen there is a logo of an airplane which means an airport job,
also there is a logo of a bed, I reckon that is a hotel job with a 2Euro hospitality charge ?
What does the briefcase logo mean ?
-
On the MyTaxi pre-book screen there is a logo of an airplane which means an airport job,
also there is a logo of a bed, I reckon that is a hotel job with a 2Euro hospitality charge ?
What does the briefcase logo mean ?
Collection from a business methinks.
-
On the MyTaxi pre-book screen there is a logo of an airplane which means an airport job,
also there is a logo of a bed, I reckon that is a hotel job with a 2Euro hospitality charge ?
What does the briefcase logo mean ?
Collection from a business methinks.
Corporate account/ corporate credit card.
-
What about the star logo on a booking job ?
-
Agreed Keith, men working 35+ hours/week are paying mytaxi significantly higher freight than fixed freight firms ever charged. They can well afford to cover their expenses without squeezing drivers for every last cent of their hard earned. As for the scumbag publicans that feel entitled to tap drivers for the pleasure of removing their tigers*... well, we know where not to drink or recommend for food/drink.
* https://www.facebook.com/Channel4/videos/10153611663862330/ (https://www.facebook.com/Channel4/videos/10153611663862330/)
-
What about the star logo on a booking job ?
The Star is fer 'Regular customer' (without VIP 'Reliable customer' status) see below.
(https://s14.postimg.cc/7ivoldyt9/Pre-book_screen.jpg) (https://postimg.cc/image/7ivoldyt9/)
-
I don't reckon the hotels are going to get a decent service if'n the Hospitality charge is allowed to continue.
Most drivers that I have talked to won't go near anything with the Bed logo on it.
The Bed logo means a Double discount job (No PUC + 12%), maybe even Triple if free waiting time is to be added.
-
I reject all hospitality jobs. Asked them to block me from them as Hailo did... "not possible".
Actually Harry it is possible.
Go to your pre-book screen, then click on 'Filter Prebookings' at the bottom of the page.
Then on the FILTER BY DETAILS page knock off the 'Hotel/Company bookings' with the Bed logo.
Actually you have to Knock ON the other Four options (Airport/Business/Reliable/Regular)
and Leave Out the 'Hotel/Company' bookings with the Bed logo on it.
-
Why block them? If a venue is looking for a cab as displayed on screen .I think they are looking for ANY CAB not just a Metaxi cab so if im nearby I drive around that way .You would be amazed how often you find a customer of your own just waiting to be picked up .If the job offer still remains unaccepted on your screen you can assume that no other driver has accepted it .its only a Metaxi job if its accepted .You might need a little local knowledge though as some Hospitality jobs are staff and paid on account and you would need to accept the job and pay the ransome to get paid .As i said before a job offer from certain venues are an advertisement to drivers that there is plenty of commission free work available from said location .Imagine accepting a Metaxi job from the Venue or Red Cow @ 3.00in the morning when the drunks are fighting for a taxi ,looking for the customer and turning away commission free work .Imsure Metaxi dont give a bollox who turns up with or without covering Metaxi work as it prevents customers moaning that Metaxi are shite when you are looking for a taxi late at night .
-
You can only filter prebookings that way, Ken. I don't bother with prebookings but I still get hospitality job offers. In fact, I had to cancel one I accepted in error last night from the Coachman's. I also had to cancel a prebooking that came through as an instant hail. I think I'm going a bit Octy as I only noticed the "pick up in 9 minutes" after taking the job. As I already had priority until 23:59 today, there was no advantage to hanging around for a mickey mouse job.
-
I also had to cancel a prebooking that came through as an instant hail. I think I'm going a bit Octy as I only noticed the "pick up in 9 minutes" after taking the job. As I already had priority until 23:59 today, there was no advantage to hanging around for a mickey mouse job.
They’ve changed the way they offer prebooks to trick you into accepting them... when they are at 10min lead in time they dispatch them as instant hails.. I always send them back, without exception, as I don’t like being made a mug of.
-
That won't work, I still won't do them unless I can get instant priority. In fact, giving them out that way is only going to delay jobs further as the system has to wait for me to get stopped at a red light for long enough to write and submit the cancellation report.
-
And so it begins... How long before 'the team' requires you to wear MyTaxi-branded workwear?
Ala X prat, Lymp ?
-
Agreed Keith, men working 35+ hours/week are paying mytaxi significantly higher freight than fixed freight firms ever charged. They can well afford to cover their expenses without squeezing drivers for every last cent of their hard earned. As for the scumbag publicans that feel entitled to tap drivers for the pleasure of removing their tigers*... well, we know where not to drink or recommend for food/drink.
* https://www.facebook.com/Channel4/videos/10153611663862330/ (https://www.facebook.com/Channel4/videos/10153611663862330/)
Excellent. 8)
-
What about the star logo on a booking job ?
The Star is fer 'Regular customer' (without VIP 'Reliable customer' status) see below.
(https://s14.postimg.cc/7ivoldyt9/Pre-book_screen.jpg) (https://postimg.cc/image/7ivoldyt9/)
I'm pretty sure it's a customer that added you to his favourite drivers.
-
The Hospitality charge was introduced by Hailo back when there was no PUC so it didn't actually make any difference at all to the total fare back then. MyTaxi gave us back our legally entitled PUC fer the simple reason that they knew we wouldn't do a whole lot of work fer them without it. The Hospitality charge should have been killed off then too, drivers simply won't work if they have to pay Hospitality charges, the sooner MyTaxi see their error the better. If the drivers won't work the hotels because of the Hospitality charge then the hotel's won't be long going back to the traditional Taxi base's.
And to add, the traditional Taxi base's offered the hotel staff discounted rates, MyTaxi does not.
-
It’s a nice little touch the hotels get from the kickback they get from mytaxi.
Could be up to 15k a year.
-
... drivers simply won't work if they have to pay Hospitality charges, the sooner MyTaxi see their error the better. If the drivers won't work the hotels because of the Hospitality charge then the hotel's won't be long going back to the traditional Taxi base's.
And to add, the traditional Taxi base's offered the hotel staff discounted rates, MyTaxi does not.
If that was the case the number of hotels/bars/car hire return sheds using mytaxi would be decreasing, not increasing as it is.
mytaxi could charge the €2 on every job if it wanted to. Drivers would still cover the work and most would be paying in excess of €300/week freight.
-
... drivers simply won't work if they have to pay Hospitality charges, the sooner MyTaxi see their error the better. If the drivers won't work the hotels because of the Hospitality charge then the hotel's won't be long going back to the traditional Taxi base's.
And to add, the traditional Taxi base's offered the hotel staff discounted rates, MyTaxi does not.
If that was the case the number of hotels/bars/car hire return sheds using mytaxi would be decreasing, not increasing as it is.
mytaxi could charge the €2 on every job if it wanted to. Drivers would still cover the work and most would be paying in excess of €300/week freight.
I'll be paying €240 a week, just as soon as I have two cosies, sure who's looking ?
-
If that was the case the number of hotels/bars/car hire return sheds using mytaxi would be decreasing, not increasing as it is.
mytaxi could charge the €2 on every job if it wanted to. Drivers would still cover the work and most would be paying in excess of €300/week freight.
The chances are that the drivers haven't yet fully copped on to the Hospitality charges as most of the hotels (in Cork) are NEW customers. The drivers will cop on pretty soon and won't do double discounted work at peak times, when that happens the hotels will get a shitty service at peak times and revert back to the traditional bases.
Most hotel reception staff have a few private taxi drivers they ring themselves to cover any juicy long jobs and get a Circa 10% kickback fer themselves fer it, that has been a bugbear of mine fer many years.
-
It’s a nice little touch the hotels get from the kickback they get from mytaxi.
Could be up to 15k a year.
That all sounds great in theory Deboy, but when the taxi drivers stop turning up
fer double discounted work at peak times, the hotels may change their tune !
-
We've had hospitality charges in Dublin since before we were allowed charge PUC. Drivers up here are well aware of the enhanced freight charges and are still covering the work.
-
Why not just put in €6 on all hotel work. All hotel work comes through as cash, my taxi don't know where your dropping and don't know how many people are in your car. Might do alright on most jobs.
-
That's the Irish solution. I prefer to simply reject the work, the more drivers that do that the less reliable the service will be.
-
That's the Irish solution. I prefer to simply reject the work, the more drivers that do that the less reliable the service will be.
+1
-
Why not just put in €6 on all hotel work. All hotel work comes through as cash, my taxi don't know where your dropping and don't know how many people are in your car. Might do alright on most jobs.
The hotels don't care if you only bring them around the corner or to Cork they still get their hard earned €2
Simple solution is to reject them all especially if your close by then you just snatch the fare and charge the Puc
-
I got a flag down outside a city hotel last weekend, it was a chungwan hotel staff member who I knew well as I had brought her home many times over the years fer her usual Tenner fare.
I asked her; "How is the hotel getting on with MyTaxi ?".
Off she goes; "MyTaxi ! Don't even start me ! I called one last week, 17 Fookin Euro he charged me ! You know me Ken, I get 5 Taxies home per week every night after work and it's always been a Tenner, so why now is it Fookin 17 ? I can't afford that, It's cheaper to get a cab off the street than MyTaxi !".
I try to explain to her that the hotel take 2Euro from it and MyTaxi take 12% of the fare, but it was all falling on Deaf Ears, she was really Pissed off. I told her her journey home tonight would be 'On the House' but she is a decent lass and she forced her usual Tenner upon me.