Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: Rat Catcher on December 03, 2018, 03:09:14 pm
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https://www.independent.ie/business/irish/aer-lingus-chief-says-staff-stealing-many-millions-of-euro-from-customers-and-colleagues-37585746.html (https://www.independent.ie/business/irish/aer-lingus-chief-says-staff-stealing-many-millions-of-euro-from-customers-and-colleagues-37585746.html)
Aer Lingus chief says staff stealing 'many millions of euro' from customers and colleagues
December 2 2018 2:52 PM
Millions of euro worth of goods have been stolen from Aer Lingus passengers, members of staff and in company stock, including duty free, the airline's chief operating officer has said.
As thousands of passengers make plans to fly home for Christmas, the airline is rolling out CCTV cameras across Dublin Airport and engaging private security to carry out random patrols of staff areas, the Sunday Independent can reveal.
Gardai, as well as both local police and federal law enforcement authorities in the US, have been called in to investigate a number of serious issues in recent months as losses from theft continue.
The cameras are to be installed throughout Terminal 2 because of the "many millions of euro" lost by the airline due to missing stock, said Aer Lingus chief operating office Mike Rutter in a memorandum to staff in the last fortnight.
Mr Rutter blamed "a small percentage" of staff. However, staff at Aer Lingus are angered at the introduction of closed circuit television in their work areas.
Guest [passenger] property and company stock losses "remain at levels significantly above the industry norms despite investment in new technologies and inventory management processes", said Mr Rutter, adding that a security company is to begin monitoring and recording staff "boarding and exiting our fleet using staff numbers".
The security company will also monitor carts - used on aircraft to store duty free and other items - as well as mounting random patrols across arriving aircraft, break rooms, ready rooms and lost property drop points, according to the memo.
Mr Rutter said he recognised that "the vast majority of staff come to work every day and perform their duties in line with our values".
But, he wrote, "as a leadership team we have been concerned for some time" about a small percentage of employees that continue "to behave below that standard and incidents of unacceptable behaviour continue to be reported across the business".
He continued: "Theft of guest property, damage to company property and interference with colleagues' property has unfortunately continued."
He said that over the last year and "more intensively in recent weeks", Aer Lingus had briefed staff representatives on steps "to tackle these behaviours".
An Aer Lingus spokeswoman said the airline has fully engaged with union representatives on issues including the roll-out of CCTV cameras and random patrols.
But in a letter to Aer Lingus, also seen by this newspaper, the Siptu trade union hit out at "the installation of what our members deem to be an excessive number of CCTV cameras in the area they work in as well as the company decision to implement security patrols in break areas and locker rooms which affect our members' down-time when on break".
The row over security comes amid a wider battle between Aer Lingus and Siptu over proposed productivity changes for loading staff at Dublin Airport.
Management last week took the unprecedented move to bypass trade union representatives and write directly to staff.
In that letter, the airline outlined the reasons for the productivity agreement, claiming that ground handling costs are some 50pc higher than others in the market.
The letter also claimed that trade union representatives were turning their backs on a draft agreement in which "the net outcome for you would be more money and better rosters, not a bad deal".
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Northsiders
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Northsiders
Plenty of the staff live south side too ya fucking hypocritical snob
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Our pensions were stolen by management...and they call us thieves?
They stole €750 Million from the pension fund:
https://www.rte.ie/news/2015/0105/670355-up-to-60-protest-against-aer-lingus-pension-cuts/ (https://www.rte.ie/news/2015/0105/670355-up-to-60-protest-against-aer-lingus-pension-cuts/)
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Stole is such a strong word.
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Are you suggesting that it was borrowed
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I've no knowledge of how the fund became insolvent but theft is not the only possible explanation. The money may have simply been lost gambling on stock markets or whatever?
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I've no knowledge of how the fund became insolvent but theft is not the only possible explanation. The money may have simply been lost gambling on stock markets or whatever?
The fav trick is the pension fund buys shares in its own business increasing the shareprice and by default increasing the value of its stake holding .Problem comes when you go to sell off the shares and due dillegance by prospective buyers reveals that none of the assetts are owned by the company it is a hollowed out entity that only carries a notional value the real assetts of Aer Lingus were its Heathrow slots .Their fleet was leased ,rented on on HP .
When you hear buyback of shares by the board run like hell away its been readied for a cash grab by major share holders and the worker share holder is going to be shafted .
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It was just resting in their account.
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Follow link to view original letter to staff.
https://www.independent.ie/business/irish/aer-lingus-apologises-to-staff-following-claims-they-stole-millions-of-euro-worth-of-goods-37604322.html (https://www.independent.ie/business/irish/aer-lingus-apologises-to-staff-following-claims-they-stole-millions-of-euro-worth-of-goods-37604322.html)
Aer Lingus apologises to staff following claims they stole millions of euro worth of goods
Anne-Marie Walsh Industry Correspondent
December 7 2018 12:51 PM
Aer Lingus has apologised to staff following claims they stole millions of euro worth of goods from the airline, customers and colleagues.
The airline has agreed to make a donation of €25,000 to charity on behalf of staff after a meeting with its group of unions yesterday.
Chief Executive, Stephen Kavanagh, and his senior executive team made a sincere apology and expressed their regret for the hurt and upset caused.
The apology comes after a memo from chief operating officer, Mike Rutter, told staff that random security patrols and CCTV monitoring were being rolled out.
He said a bigger investment in security was needed following the loss of “many millions of euros” every year due to stock losses.
“Guest property and company stock losses remain at levels significantly above the industry norms despite investment in new technologies and inventory management processes,” he said.
In a statement, the airline said a meeting was called to discuss serious concerns arising from an article that appeared in the Sunday Independent last week.
A Siptu spokesperson said the stock losses could have been due to stock being damaged rather than stolen.
It is understood that police and federal law enforcement authorities in the US were called in to investigate a number of "serious issues" in recent months.
CCTV cameras are being installed in Terminal Two at Dublin Airport and a security company hired to monitor staff in break areas and carts used to store duty free goods.
“The CEO acknowledged that Aer Lingus workers had been subject to hurtful and demeaning comments over the course of the last week and they sincerely regretted the upset that had been caused,” said the statement.
It said Mr Kavanagh appreciated and respected the “continued professionalism of colleagues in the delivery of excellent service and their continued hard work and dedication”.
“Aer Lingus further committed to working closely with colleagues and its representative trade unions in line with our policies, procedures and processes to address all issues of concern,” said the statement.
“Aer Lingus at all levels throughout the organisation commits to encouraging the highest workplace standards through its policies, processes and communications.
“In the spirit of this statement, Aer Lingus will make a donation on behalf of staff of €25,000 split equally between their chosen charities, Pieta House and Focus Ireland.”
Last week, an Aer Lingus spokesperson said the level of theft at the airline was “above the industry norms”.
She said "some more serious issues" have called for the involvement of law enforcement agencies. The airline believes a "tiny cohort" of staff are involved, but would not specify how many.
"However, we would not be pursuing the issue if the effect was small," she said.
Most staff behave in an exemplary manner, and perform their roles impeccably, she said.
"However, we are understandably dismayed that there are those that do not behave in an exemplary manner.
"The unfortunate reality is that a tiny subset of our 4,500 colleagues behave in a manner that falls below the required standard. This is wholly unacceptable for those working in the airline, for management and for our valued guests."
Fórsa welcomed Aer Lingus' apology to staff.
"We welcome and accept management’s apology on behalf of the Aer Lingus staff we represent, and we welcome the company’s decision to donate €25,000 to Focus Ireland and Pieta House – organisations whose work Fórsa respects and supports – on behalf of staff," said Ashely Connolly.