Irish Taxi Forum

Public Area => Taxi Talk => Topic started by: taxi1990 on July 31, 2020, 02:13:40 pm

Title: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 02:13:40 pm
I booked my suitability for next week. when the NTA found out I had suspended my insurance they said I have to turn up with a letter from my insurance company saying my insurance was suspended but now it is restored. I took out a new policy with the same insurance company last week. they sent me the new insurance documents this week. the NTA say these document arent enough and wont test my taxi next week if I turn up without the letter. My insurance company said they have never heard of this before and dont think the NTA can refuse to test my taxi if I dont have the letter.

whats the story? sounds like Revenue might have something to do with this.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: dalymount on July 31, 2020, 04:00:41 pm
Id be asking how they found out you suspended your insurance firstly.I presume you did not send back your discs ?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 04:03:14 pm
Id be asking how they found out you suspended your insurance firstly.I presume you did not send back your discs ?


I sent the discs back a couple of months ago to Galway. my insurance company are telling me now they don't send out such letters and its none of the NTA business if I suspended my insurance or not.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: dalymount on July 31, 2020, 04:05:26 pm
And they are correct.I know loads of drivers who didn't bother their boklox sending back discs,and have done the suitability test since and encountered no such problems
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 04:08:34 pm
And they are correct.I know loads of drivers who didn't bother their boklox sending back discs,and have done the suitability test since and encountered no such problems


2 different people from NTA told me I needed the letter. its crazy how awkward the NTA can be, its like they try to make everything as hard as they can.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Justin Time on July 31, 2020, 05:30:37 pm
I booked my suitability for next week. when the NTA found out I had suspended my insurance they said I have to turn up with a letter from my insurance company saying my insurance was suspended but now it is restored. I took out a new policy with the same insurance company last week. they sent me the new insurance documents this week. the NTA say these document arent enough and wont test my taxi next week if I turn up without the letter. My insurance company said they have never heard of this before and dont think the NTA can refuse to test my taxi if I dont have the letter.

whats the story? sounds like Revenue might have something to do with this.

Yes you will need a letter from your Insurance Co to say that your car is now on taxi insurance.
 
I was onto Axa last week about this  and they sent me out an email to say "from Aug 1st my car is on taxi insurance". There wasnt any problem getting it
Get onto your insurance and ask them to mail you.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on July 31, 2020, 05:49:11 pm
I got my daisies refitted today,i restored my insurance last week and Daniel from AXA sent me the email confirming my SPSV insurance had been restored,i printed off the email and brought it and my insurance cert along today,when booking last week Wendy told me that the email would suffice,i also requested a letter from AXA but it hadn't arrived up to this morning,
I did ask them about screens and they said there was no issue with them as long as they're of decent quality and from a reputable dealer/source,they did say that they saw one screen in particular that was homemade and it was only behind the driver and dangerous.....i removed my screen before leaving for the appointment so there would be no issue.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: dalymount on July 31, 2020, 06:07:18 pm
I just dont get why drivers bring these unnecessary problems on themselves sending back daisies ,then you have to jump through fukin hoops because of the NTSs inability to deal with efficiently,installing non mandatory screens,and shiting yourselves in case you wont pass
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: watty on July 31, 2020, 06:28:59 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: john m on July 31, 2020, 06:39:20 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?


A few drivers get insurance pay the first installment then dont pay but have the cert and window furniture .You must have valid taxi insurance to pass the test so they are asking if you canceled your insurance to confirm that it is legally reinstated.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 06:53:39 pm
I booked my suitability for next week. when the NTA found out I had suspended my insurance they said I have to turn up with a letter from my insurance company saying my insurance was suspended but now it is restored. I took out a new policy with the same insurance company last week. they sent me the new insurance documents this week. the NTA say these document arent enough and wont test my taxi next week if I turn up without the letter. My insurance company said they have never heard of this before and dont think the NTA can refuse to test my taxi if I dont have the letter.

whats the story? sounds like Revenue might have something to do with this.

Yes you will need a letter from your Insurance Co to say that your car is now on taxi insurance.
 
I was onto Axa last week about this  and they sent me out an email to say "from Aug 1st my car is on taxi insurance". There wasnt any problem getting it
Get onto your insurance and ask them to mail you.


I have been talking to Liberty about 3 or 4 times this week about the letter, "its not something we do" they don't seem to want to send me the letter/email.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 06:55:28 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?


my thoughts exactly, I have told the NTA this but they insist I get the letter from liberty, Liberty don't seem to want to give me the letter. id say legally the NTA would have to accept the insurance documents I was sent this week.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Justin Time on July 31, 2020, 06:57:19 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?

Think there might be some confusion about the thread. When I (and some other drivers) suspended our taxi licence due to the pandemic,we went onto “domestic” insurance.
So when you are going for your suitability test you must put your car back on the taxi insurance to be passed out. You will need a confirmation latter/e mail from your insurance company to show the suitability people,when your car is being passed out.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 06:57:48 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?


A few drivers get insurance pay the first installment then dont pay but have the cert and window furniture .You must have valid taxi insurance to pass the test so they are asking if you canceled your insurance to confirm that it is legally reinstated.


if the NTA have any issue, I think it should be up to them to phone my insurance company and ask if im insured as a taxi or not.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on July 31, 2020, 06:59:33 pm
My annual insurance cert says I'm insured as a taxi driver from, say, 1 Aug 2020 to 31 July 2021.  What extra or different information would be on a letter from the insurance company?  I don't understand why your 'normal' insurance cert won't suffice?

Think there might be some confusion about the thread. When I (and some other drivers) suspended our taxi licence due to the pandemic,we went onto “domestic” insurance.
So when you are going for your suitability test you must put your car back on the taxi insurance to be passed out. You will need a confirmation latter/e mail from your insurance company to show the suitability people,when your car is being passed out.



I suspended my taxi insurance early april, my renewal was last week, so it was suspended until then. I was driving another car during the pandemic, i wasn't using my taxi at all.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on July 31, 2020, 07:40:57 pm
If your insurance renewal was only last week then i suppose that your insurance cert will suffice but remember it's the NTA you're dealing with although the two gents in Ballymount were sound.....a lot of licence holders like myself still have the insurance certs which were issued prior to suspension so i can understand their request but if they know(which they probably don't) that you removed SPSV cover they should(which they probably don't) that you reinstated SPSV cover.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Theoneandonly on July 31, 2020, 07:48:20 pm
Zero trust
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on July 31, 2020, 07:57:56 pm
Indeed.....i feel tarred with the criminal brush!!
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: the driver on August 01, 2020, 05:18:02 am
If your insurance renewal was only last week then i suppose that your insurance cert will suffice but remember it's the NTA you're dealing with although the two gents in Ballymount were sound.....a lot of licence holders like myself still have the insurance certs which were issued prior to suspension so i can understand their request but if they know(which they probably don't) that you removed SPSV cover they should(which they probably don't) that you reinstated SPSV cover.

I think that insurance companies are required to inform the NTA if SPSV cover has been removed from a car.I think the rule was brought in after  the prime time show.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: dalymount on August 01, 2020, 07:35:09 am
Absolutely not required to do so
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: john m on August 01, 2020, 08:33:41 am
Absolutely not required to do so

 If they say you must validate your insurance then you must validate your insurance they make the rules .I would think they have discovered a problem a lot of drivers lapsed their licences and altered their insurance cover then rushed to reinstate the licence before the three months was up as they did not want to have to pay for new tests .Now is where the issue arises YOU not them altered your insurance cover and in your rush to save on test costs you may of decided to take the redaisying without reinstating the legally required taxi insurance .Your insurance cert was never recalled by the insurers so it could easily be invalid so the NTA require you to get conformation that the piece of paper is actually valid and not just a collection of inkdots on a A4 sheet .Seems reasonable enough as YOU actually altered the conditions not them .
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: dalymount on August 01, 2020, 09:15:45 am
All these problems were caused by drivers trying to do the right thing,and comply with the law by sending back the daisies.you cam understand why someone would not bother their hole to save all the hazzle
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 01, 2020, 10:44:49 am
Absolutely not required to do so

 If they say you must validate your insurance then you must validate your insurance they make the rules .I would think they have discovered a problem a lot of drivers lapsed their licences and altered their insurance cover then rushed to reinstate the licence before the three months was up as they did not want to have to pay for new tests .Now is where the issue arises YOU not them altered your insurance cover and in your rush to save on test costs you may of decided to take the redaisying without reinstating the legally required taxi insurance .Your insurance cert was never recalled by the insurers so it could easily be invalid so the NTA require you to get conformation that the piece of paper is actually valid and not just a collection of inkdots on a A4 sheet .Seems reasonable enough as YOU actually altered the conditions not them .



seems like its really Liberty who are causing me problems now, all I need is a line or 2 in an email from them to clear the matter up but they are dragging their heels.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Theoneandonly on August 01, 2020, 11:07:51 am
They have a facility to check if you have insurance cover and tax clearance when you apply for renewal, obviously the  temporary facility ha produced a glitch in the process and they now require proof from those of you stupid enough to tell them you availed of the reduced premiums
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 01, 2020, 11:10:32 am
@Roy,
So you reduced cover and didn't inform the NTA...and no one told them any different?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Theoneandonly on August 01, 2020, 11:16:54 am
@Roy,
So you reduced cover and didn't inform the NTA...and no one told them any different?

Yes, I delinked from the APP and removed my Roof sign but did not inform NTA that I reduced the cover, I wasn't operating as a Taxi so didn't need it, removing tamper proof discs and terminating my license seemed to me like ridiculous red tape that would lead to trouble
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 01, 2020, 11:33:48 am
I'm not 100% sure they do have access to the insurance side of things,at LRA the disc in the window should be enough for them but they require the cert also to photocopy,they don't require us to have a paper tax clearance cert anymore cos they do have access to that.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 01, 2020, 11:52:33 am
I have a feeling its just the NTA arseholes on the phone just being awkward, id say nothing will be said when i turn up for the test.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Justin Time on August 01, 2020, 02:14:43 pm
@Roy,
So you reduced cover and didn't inform the NTA...and no one told them any different?

Yes, I delinked from the APP and removed my Roof sign but did not inform NTA that I reduced the cover, I wasn't operating as a Taxi so didn't need it, removing tamper proof discs and terminating my license seemed to me like ridiculous red tape that would lead to trouble

My insurance Co told me to inform the NAT when I reduced my insurance to domestic. I do agree though removing the daisies was unnecessary and at the time I said this to the "lovely lady" in the NTA. She told me to put my views on an email to the NTA.
I think its fair to say that the NTA doesnt know what to be doing with itself at the best of times.
Its king of the Quangos
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Punter on August 01, 2020, 02:20:16 pm
I reckon the staff working from home only have limited access to NTA  database on their domestic  IT --just enough for them to answer the call and book APPLUS !
When I got renewed last month ,I was told to bring current cover note !
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 01, 2020, 03:41:04 pm
Anyone care to guess why Liberty would have such a big problem writing an email or letter to say I suspended my insurance but now it is restored?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: mercenary for hire on August 01, 2020, 03:53:03 pm
From Liberty's point of view there's nothing stopping you cancelling the policy after you get the letter or email.So what's the point them doing extra work.

They're probably very busy at the moment and don't need the extra hassle with all their staff still at home.It's not required on the suitability test so I'd be certain the NTA will have to back down here.If you have a valid disc and a certificate of insurance that's all they should need.

Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 01, 2020, 04:38:07 pm
From Liberty's point of view there's nothing stopping you cancelling the policy after you get the letter or email.So what's the point them doing extra work.

They're probably very busy at the moment and don't need the extra hassle with all their staff still at home.It's not required on the suitability test so I'd be certain the NTA will have to back down here.If you have a valid disc and a certificate of insurance that's all they should need.


Liberty may be busy but its a 1 or 2 line email we are talking about, where is the customer service? I have wasted more of their time by the 4 or 5 phone calls about the letter/email than it would take them to write the letter/email. if they dont give it to me and I wasnt allowed do the test, Liberty would be liable for my costs I reckon.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Theoneandonly on August 01, 2020, 04:44:01 pm
They know you have reduced the cover because you told them, they know you have the same insurance document showing you're covered because the insurance company didn't request it's return, the only way they know you have restored the cover is for the insurance company to inform them, the insurance companies seem to be withholding this information or the NTA are too lazy to ask them, therefore they require you to prove it.
Many here said the lapsing the licence, returning the discs and then undoing same would be simple, that unfortunately doesn't seem to be the case.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 01, 2020, 04:59:24 pm
There's a process in place as the NTA put it....they didn't say what that was but given that i played by their rules i ended up having to drive from Drogheda to Ballymount(130km round trip) to get the daisies refitted,something i didn't want to do.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Lizzzy on August 01, 2020, 05:24:33 pm
Anyone care to guess why Liberty would have such a big problem writing an email or letter to say I suspended my insurance but now it is restored?

Because you're a culchie ?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Lizzzy on August 01, 2020, 05:28:18 pm
There's a process in place as the NTA put it....they didn't say what that was but given that i played by their rules i ended up having to drive from Drogheda to Ballymount(130km round trip) to get the daisies refitted,something i didn't want to do.

What you don't like driving, funny that.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 01, 2020, 05:32:04 pm
Anyone care to guess why Liberty would have such a big problem writing an email or letter to say I suspended my insurance but now it is restored?

Because you're a culchie ?


lol I should have went with FBD.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 01, 2020, 05:45:16 pm
There's a process in place as the NTA put it....they didn't say what that was but given that i played by their rules i ended up having to drive from Drogheda to Ballymount(130km round trip) to get the daisies refitted,something i didn't want to do.

What you don't like driving, funny that.

Nuttin to do with the driving,just the fact that they could have extended the suspension period longer given that i've a new worktop to fit in the kitchen no intention of returning to the streets just yet but they've made me restore my insurance(at a cost) that i don't need at the mo.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Rat Catcher on August 01, 2020, 05:48:04 pm
2 different people from NTA told me I needed the letter. its crazy how awkward the NTA can be, its like they try to make everything as hard as they can.

Fucking lunacy. This shower of fucking halfwits haven't a fucking clue what they're doing. A certificate of insurance is recognised in law, something scribbled on the back of a cigar box isn't.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 01, 2020, 05:51:33 pm
Even though the two lads were sound in Ballymount one of the did scrutinise the printout of the email i produced,neither of them asked to see the original insurance cert.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Rat Catcher on August 01, 2020, 05:53:52 pm
Fucking brain dead morons.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 05, 2020, 06:50:26 pm
passed my test this week, the tester didn't mention anything about a letter from Liberty. he just asked for my insurance cert. Jesus the NTA are the most awkward people I have ever come across.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Rat Catcher on August 06, 2020, 11:59:30 am
Fucking brain dead morons.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 06, 2020, 12:02:48 pm
But they did a great job RC...during the great pandemic of 2020?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Wingnut on August 06, 2020, 01:42:47 pm
I got this email this morning

The period of suspension can only be in place for a maximum of three months in total in any given suspension period where appropriate SPSV insurance is not in place. Please inform the NTA of the date when you anticipate that you will return to offering a SPSV service. NTA is assigning resources to ensure an efficient return to service for all operators.

Should you wish to reinstate your licence, please email suspension@nationaltransport.ie, quoting case reference as outlined above, so that arrangements can be made to return your SPSV licence to active status.

 

You will be required to provide written verification from the relevant insurance provider or broker, together with the insurance schedule and disc, confirming SPSV insurance has been reinstated.

Yours sincerely,

 

Taxi Regulation

The question is it safe to go back to work now
is the worst of the disease over?
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Theoneandonly on August 06, 2020, 01:44:49 pm
suspending the license was a bad move for anyone that did so
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 06, 2020, 01:47:13 pm
where did they come up with 3 months? what has it got to do with them if you suspend your insurance for longer? my insurance company refused to give me the letter btw, i probably wont renew with them next year over it.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 06, 2020, 01:48:38 pm
suspending the license was a bad move for anyone that did so


just ignore that email from the NTA, as long as you have valid insurance the testers dont have a problem.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 06, 2020, 01:54:02 pm
suspending the license was a bad move for anyone that did so


just ignore that email from the NTA, as long as you have valid insurance the testers dont have a problem.

I wouldn't be so foolish......i had my valid insurance cert with me but they were only interested in the email from AXA to say i had reinstated my SPSV cover.....in your case you had just renewed your policy and would have been aware of the expiry date.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 06, 2020, 02:22:29 pm
if they said anything to me about it when I was getting the taxi tested, all I could do is ring liberty and get them to talk to the tester.I'm still not sure why it was such a big deal for liberty to send the letter/email,very poor customer service on their part.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: Shallowhal on August 06, 2020, 02:45:38 pm
I can understand from Libertys point of view as they were renewing or issuing a new policy.....the NTA on the other hand...is a trust issue..or lack thereof.
The NTA's lack of understanding during the lockdown and their reaction to when things started to open up was mindboggling....from sending their staff home to work without the proper tools to process payments which resulted in a lot of shit hitting the fan to which they seem to accept no responsibility to then making it everyone else's problem(licence holders,NCT) to rectify...which i think is the "process in place" that they spoke of.
Title: Re: NTA want letter from insurance company to say my insurance is now restored
Post by: taxi1990 on August 06, 2020, 03:10:53 pm
I can understand from Libertys point of view as they were renewing or issuing a new policy.....the NTA on the other hand...is a trust issue..or lack thereof.
The NTA's lack of understanding during the lockdown and their reaction to when things started to open up was mindboggling....from sending their staff home to work without the proper tools to process payments which resulted in a lot of shit hitting the fan to which they seem to accept no responsibility to then making it everyone else's problem(licence holders,NCT) to rectify...which i think is the "process in place" that they spoke of.


It is really bad form by Liberty. big companies like them just don't care if they get your business or not, that is why they have these strict rules with zero flexibility and no customer service. If AXA can give such a letter then so can the rest of them. I agree on the NTA btw, their staff have no idea what it is like to operate a taxi business in Ireland.