Irish Taxi Forum

Public Area => Taxi Talk => Topic started by: Rat Catcher on August 25, 2017, 01:37:41 PM

Title: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 01:37:41 PM
... on foot of this exchange:

Quote from:  me to them 19 July
Hi,

I have covered a couple of pre-bookings that only differed from “eHails” insofar as the offer screen contained banners advising instant priority and pick up in x mins. I’m not actually qualified to cover these jobs. I did complete the relevant distance learning course with Hail0 some time ago, passing the final exam at my first attempt. However, having never covered a pre-booking on Hail0 and having less than no interest in covering them under the current system, I declined the invitation to register/qualify to cover the same on mytaxi.

I feel I completed the jobs in question reasonably well despite any lack of training. To be honest, in my mind, they didn’t differ materially from any other (i.e. “eHail”) jobs. Perhaps the training Hail0 provided, while not officially recognised by mytaxi, held me in good stead.  Anyway, I recall from my studies for the Hail0 examination that pre-bookings were subject to a €10 minimum fare. Is this still the case with mytaxi?

Regards,

Stephen.

Quote from:  them to me 19 July
Hi Stephen,

Thanks for getting in touch and for the valuable feedback!

You’re right – there is not much difference in how the prebook job flow works to the immediate hail flow. The bookings that you describe are upcoming prebooks which are offered out exactly like an immediate hail except they state the booking time of the offer screen.

There is no minimum fare on prebookings in Ireland – as this is not allowed for by the maximum fares set by the NTA. However, the average fare for prebookings on mytaxi in Dublin last week was €21.92, which is significantly higher than the average fare of immediate hail jobs – which is why they are so popular with drivers.

Additionally, as you point out – you can also achieve instant priority for completing one of theses upcoming prebook jobs. This will give you an edge in allocation above other non-priority drivers for the following day, allowing you to earn more in off-peak times.

Thanks for your support – please let us know if there’s anything else we can help you with.

Regards,

Quote from:  me to them 19 July
Hi ,

Thank you for your response.

The fact that these jobs are frequently offered as immediate hails does indeed afford one a certain appreciation of their popularity with those drivers who are qualified to commit to them in advance.

Are drivers allowed charge the maximum fare as defined by NTA in cases where such maximum fare is less than or equal to €10?

Regards,

Stephen.

Quote from:  them to me 19 July
Hi Stephen,

There are no minimum fares on mytaxi so fares are charged at whatever the meter says, whether it is less than €10 or not.

Regards,

Quote from:  me to them 20 July
Hi ,

Thank you for your response.

When I joined Hail0 I was advised that drivers are not allowed charge the full metered fare on Hail0 jobs, in particular drivers were not allowed apply the specified booking fee (commonly referred to a pick up charge or PUC). As I understand it, a blind eye approach was later adopted in respect of jobs subject to a “hospitality charge” insofar as drivers in practice charge full metered fare on those jobs to compensate for enhanced commission charges of up to 43%, which would be up to 68% if drivers adhered to the letter of the Hail0 terms and conditions.

I have been advised by support that those rules have been inherited from Hail0 despite the fact that they are not specified within mytaxi’s “Terms and Conditions of Service and Privacy Policy” document distributed to drivers. Obviously, while many drivers charge the full metered fare on all jobs in accordance with said terms and conditions, I follow the Hail0 rules as advised, discounting every job by €2.00.

Given the above, there is a degree of ambiguity in your asserting “whatever the meter says”. Do you mean whatever the meter says having recorded the full fare in accordance with mytaxi’s specified terms and conditions i.e. as defined by NTA (including PUC) or whatever the meter says in accordance with the old Hail0 terms and conditions i.e. having not recorded any PUC?

Regards,

Stephen.

Quote from:  them to me 20 July
Hi Stephen,

As your correctly point out – our current policy is to not charge the €2 booking fee for mytaxi customers who hail us via the mytaxi app. The booking fee is applied to bookings for hospitality jobs where the customer is a guest of the venue and not a mytaxi customer. These job offers are flagged as such to drivers on the offer screen, and drivers can opt to decline these jobs if they do not suit them.

Thanks for your feedback.

Regards,

Quote from:  me to them 21 August
Hi ,

Thanks for your response and apologies for the delay in addressing the same.

Your assertion that the firm’s “current policy is to not charge the €2 booking fee” seems somewhat at odds with your earlier suggestion that there “is no minimum fare on prebookings in Ireland – as this is not allowed for by the maximum fares set by the NTA”.  Removing the discount from short job pre-bookings would obviously bring the fares closer to the €10 minimum originally enforced by Hail0. However, I am advised by colleagues that Hail0 made up the difference without passing the relevant surcharges on to clients before Daimler/mytaxi entered the equation. Obviously the current level of penny pinching in the depot does not serve to inspire drivers to cover these mickey mouse jobs.

While I was aware of the €2/job discount policy this is not referenced within any of the terms and conditions documents circulated to drivers in general hence drivers who have not asked if mytaxi allows them charge full fare have not been told that the discounts allowed by Hail0 still apply under the new regime. In fact, the terms and conditions documents clearly state that drivers are entitled to charge full fare as laid down by the relevant authorities.

Regards,

Stephen.

Quote from:  them to me 25 August
Hi Stephen,

Thanks for getting back in touch.

I have spoken with both Tim (our GM) and Fiona (Operations Manager) on your issues and they have suggested that you call into here in Mount Street to discuss the points you raise above.

Can you let me know some times/dates that would suit so I can put a time in the diary for you?

Regards,

Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 01:56:35 PM
My fee for talking to them is 360 per day or part of plus expenses .Im sure they would be happy to meet your request to be recompensed should you decide to accept their most generous offer to allow you donate your time .I just hope now that you are an Interweb Taxi Blogging mogul they are not trying to buy you off with a meeting in the hope that you become delusional and think they actually give a shit and regard anything you say and that you might even add a Mytaxi LIKE button .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 02:20:21 PM
Last time I was personally invited to the depot it was for a punch up with loadsamoney (dermot) and unspecified other(s). On that occasion we agreed that he, accompanied by unspecified other(s), would come to the beautiful seaside resort town of Balbriggan to resolve the matter. However, the spineless old git has yet to show.

I did receive a general invitation to discuss potential improvements to the driver app in July. Unfortunately I was out of the country on that date. I reckon I will take up the offer on this occasion but I want to gather my thoughts and submit a full list of issues I believe they ought to address, covering both app improvements and policies, before I reply.

Obviously the firm's strategic objectives create friction with it's customers (taxi drivers), I'm not sure they can do a whole lot about that, it's a fact. However, tactical policies such as no PUC ought to be clearly communicated to all drivers through inclusion in the T&Cs documents. It's unfair that drivers who provide feedback are put at a disadvantage compared to drivers who keep their big mouths shut and operate in accordance with the T&Cs. Other issues that spring to mind include:

- Airport pick ups - Customers don't know where to go and the pick up points given to drivers are frequently unavailable.
- App issues:
 - Navigate button frequently obstructs pick up flag on map.
 - Route doesn't always display on map.
 - Banners (e.g. Hospitality Charge, Instant Priority) are sometimes omitted from jobs.
 - UI often unnecessarily tied up waiting for server responses (and requiring acknowledgement of the same) that are irrelevant to drivers.
 - Feedback such as No Contacts and Errors unnecessarily cumbersome.
 - Distance filter doesn't always work

If any of you can think of anything else post it up and I'll add it to the list before I reply on Monday or Tuesday.
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 02:34:25 PM
Heres an interesting line ..The booking fee is applied to bookings for hospitality jobs where the customer is a guest of the venue and not a mytaxi customer. .  So Mytaxi who are suppose to be promoting taxi drivers interests are facilitating the HOTELS in withholding work from taxi drivers by paying them to withhold work by rewarding them for same ...You couldn't make this shit up .If this is the reason why  they add the 2 yoyo to HOTEL pick ups then why don't they add it to Finches In Neilstown or Boomers or the Waterside .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 25, 2017, 02:39:37 PM
We should probably all go in on the same day incase they try to de sticker you while Tim is giving you the break up talk in the office.
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 02:44:25 PM
I wonder what would happen if 100 cars turned up to escort the Gentle Giant into the Depot  rofl rofl rofl rofl .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 02:46:04 PM
The categorisation of riders for charging purposes does create anomalies. I got a job a while back from the Darndale Hilton with the passenger name given as 538 and no banner suggesting a surcharge. As there was no banner I didn't charge PUC but ended up being billed for it by the depot. Unfortunately, I never got round to contacting support about it so I ended up absorbing the excess commission charge. Now, if I were to accept an hotel job I would have to check with clients whether they ordered the car themselves or through reception and explain that the Hotel has negotiated increased fares for it's guests. Hence I just reject those jobs. Obviously it would be a whole lot easier if there was an opt out facility as previously suggested by IWS on Roy's.

I had a sticker on the roof sign in 2014, MfH. I asked the inspector if it was allowed at my 2015 LRA, he said it wasn't so I removed it and he passed the car out. I work for Uber as well as mytaxi so I guess it's inappropriate to appear to promote one brand over the other in any event.
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 02:49:34 PM
YOU WORK FOR UBER AS WELL .Do they not work for you as a booking agent ?
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 02:54:33 PM
How do you sort this one out .Danny from Darndale Mytaxies you .You arrive and Sharon you know her Blond bird big tits and Tattoos gets in you press Passenger on board and its a cash job .Its bleeding obvious that yer one is not yer man who ordered ya so is she his customer ?Do you apply the 2 yoyo PUC and is he entitled to it .Ya need to know dis stuff incase they call you into the Depot for a debrief .(Use your own interpretation of Debrief ) In fact as the person who hailed you is not the passenger should you cancel the job and proceed with the fare as your fare .I think that might be what My taxi had in mind when the added to the app .Ask passenger their name .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 03:00:10 PM
I'm a customer of theirs insofar as I use their service to secure work. I work for them insofar as they employ me to serve their riders. However, I'm not a tied agent. I also work for mytaxi, Roy on occasion and for clients who hail my taxi on the street or hire me at an unofficial rank or otherwise.

I guess you have to make sure the rider ordered the car himself if there's no banner advising otherwise, erm. There's actually a fair bit of Uber work at the Darndale Hilton so best to stick to Uber there in my opinion. As suggested earlier, I'd rather just opt out of hospitality jobs so there can be no ambiguity.
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 03:22:44 PM
If you do go in to see them will you tell them its too complicated they should either charge the PUC for all or none .According to Joe in the Union some of their Members are to stupit to register on the Industry app so how can they be expected to know who they do or do not charge the PUC to .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 03:29:35 PM
I'm not sure that not engaging with technology is necessarily "stupit" but I guess it's safe to assume that 10% aren't among the 10,000 odd mytaxi affiliated drivers.
Title: Re: Summoned to the Depot
Post by: john m on August 25, 2017, 03:34:23 PM
I'm not sure that not engaging with technology is necessarily "stupit" but I guess it's safe to assume that 10% aren't among the 10,000 odd mytaxi affiliated drivers.

That tec stuff is weired .I only found out a fortnight ago that when you open the fridge door in daylight the light still comes on .I thought Elon Musk or Mr Apple would of invented a fridge light bulb that would only come on in the dark .It would save tens of volts of electric and might some day even save the rainforest
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 25, 2017, 03:41:38 PM
Watts not Volts... assuming the current consumed by the sensors is less than that consumed by average daytime running of the bulb.
Title: Re: Summoned to the Depot
Post by: Belker on August 25, 2017, 07:09:13 PM
My fee for talking to them is 360 per day or part of plus expenses .Im sure they would be happy to meet your request to be recompensed should you decide to accept their most generous offer to allow you donate your time .I just hope now that you are an Interweb Taxi Blogging mogul they are not trying to buy you off with a meeting in the hope that you become delusional and think they actually give a shit and regard anything you say and that you might even add a Mytaxi LIKE button .

Your starting offer was a Deuce a day, then a Trummer, now it's up to 360Euro !
Title: Re: Summoned to the Depot
Post by: Belker on August 25, 2017, 07:10:08 PM
Hi Stephen,

Thanks for getting back in touch.

I have spoken with both Tim (our GM) and Fiona (Operations Manager) on your issues and they have suggested that you call into here in Mount Street to discuss the points you raise above.

Can you let me know some times/dates that would suit so I can put a time in the diary for you?

Regards,

Be sure ur 'Packing' when you go in and sit with your back to the wall !

It might also be a good idea to bring a Minder with you.
El Tonio from BallyFookinFermot would be my choice,
he dosen't strike me as the 'Take prisoners' type !
Title: Re: Summoned to the Depot
Post by: Frank d sociopath on August 26, 2017, 10:00:45 AM
Fukkin kumplient dizkouintin skum nall

Frankie ::fds
Title: Re: Summoned to the Depot
Post by: john m on August 26, 2017, 11:45:00 AM
Rodent if they are continuing on from Hailo ask about my 40 notes .

 Inform them about diminishing impact through time wasting eg .At peak time the allocation of free 5 minutes waiting time is an encumbrance to profit  and job completions .If a driver covers two Peak time jobs per hour he can lose up to 10 minutes in free waiting time this represents a 1/6 inefficiency rate multiply that out over the amount of drivers stupid enough to drive through peak time traffic for a free PUC it represents thousands in lost commission per day .

  Tell them to Reintroduce the PUC and reduce waiting time to 3 minutes at Peak time. ,with the waiting time reduction to apply at all times .By reintroducing the PUC at Peak demand they are going to get more drivers to cover the work and promote their brand  setting the train in motion for the total reintroduction of the PUC in future as passengers refamiliarize  them selves with the fare card .

 This change should encourage drivers and My taxi should see an uptake in job acceptance by drivers at peak times .Its simple Market economics  Free waiting time and no PUC is preventing drivers from making money for Mytaxi /Hailo .

 Their No PUC Free waiting time is impacting on their bottom line ...simple as .

 P.S. If you want somebody to come with you tell them I will and I will weigh my fee as long as they Pre pay me my 40 yoyo bonus .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 12:26:03 PM
The firm's stated objectives are to cover 25% of it's taxi fares with autonomous vehicles within 9.37 years and to introduce a variable commission rate with human drivers paying higher rates during "off peak" periods.

The move to autonomous vehicles is a strategic objective. Daimler needs to secure it's place in the future of the motor trade. From our perspective as taxi drivers it's choosing to leave Hail0 executives in charge of mytaxi is a good thing as it reduces it's chances of achieving any goals it's set. Hail0 has a global track record of failure, Dublin being the exception that financed the rest. At executive level it lacks the kind of young, enthusiastic, energetic, (social) media aware, technically literate leadership one would expect to find in a new economy tech firm. The fact that the CEO considers his most valuable resource to be the data his development team freely shares with his main competitors via Google APIs pretty much sums up it's chances of success in the long term. Firms like Google and Apple are being generous to mytaxi et al in providing access to powerful software free of charge and not pursuing commission on income generated by applications distributed by their toy shops. Those firms aren't noted for their generosity, they're thinking well beyond the next fiver.

Introducing variable rates of commission is a tactical objective. In fact, at corporate level it's more a motivational tool than anything else, aimed at focussing middle management on gaining sufficient control of the markets it operates in. In Dublin, for example, drivers have relinquished control of 30-40% of their customers to mytaxi. Getting that figure past 50% is probably key to introducing variable commission with rates of up to 30%. To do that the firm seems to have concluded that it needs more taxis offering discounts of up to 36%.

I very much doubt that the firm will want to discuss it's strategies and tactics with a customer/taxi driver. It's not something I'd introduce to any discussion. As MfH and Ken allude to, they may well just be calling me in to sack me. I'll not be leaving in tears, in any event!
Title: Re: Summoned to the Depot
Post by: john m on August 26, 2017, 12:40:16 PM
If they are sacking ya .Ask about me 40 notes Ill even spend it with ya on burgers and Porter .When are you going in Ill meet up with ya for pints might even organize a sub committee meeting of the now defunct Elbow Benders .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 12:49:16 PM
I'm not sure that it'd be appropriate for me to discuss specific dealings with another customer. General dealings that "divide and conquer" are fair game, I guess. I believe some drivers get double fare for covering peak jobs, for example.
Title: Re: Summoned to the Depot
Post by: john m on August 26, 2017, 12:52:18 PM
Is it true they are commission free for WATs.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 12:57:45 PM
There's an option on the job help screen to reclaim commission on WAV jobs. I don't know if that only applies to wheelchair jobs or all jobs covered by WAVs. One has to question why they need all these cumbersome manual inputs to an automated system.

Another relevant example is the development team spending it's time redesigning the fare input screen to facilitate tolls. There aren't many tolls in Ireland, why didn't they just geofence them and automate their addition to fares like Uber?
Title: Re: Summoned to the Depot
Post by: john m on August 26, 2017, 01:03:00 PM
The Tec team are still trying to master Snake and Tetrix I hear an unconfirmed rumor the top tec lad there still fills the kettle through the spout he hasent worked out yet that you can lift the lid .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 01:04:40 PM
He certainly hasn't spent any time driving a motor car. I guess he's focussed on the introduction of autonomous vehicles.
Title: Re: Summoned to the Depot
Post by: john m on August 26, 2017, 01:11:59 PM
Are we going on the piss the day you go in ? A mighty warrior like yourself should be able to come out of there with two scores in your hand and declare Peace In Our Time I got the Erms BoBo .You might even be able to get some of that nice Yellow stickey tape for your car off of them .

Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 01:19:11 PM
I guess it's a while since we've had an earlybird Steak and Chips up above in Dublin and word on the street is that you need to gain a few stone.
Title: Re: Summoned to the Depot
Post by: markmiwurdz on August 26, 2017, 01:48:54 PM
It's a real chicken and egg situation regarding who is most important to this crowd,no customers = no dosh for them,no drivers = no dosh for them,but the carrot stuff is all diverted towards the customer and the driver gets the stick up his jocksy.


If they sack you sue them for unfair dismissal Rat...
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 26, 2017, 03:28:04 PM
It's strategic plan is to sack us all. Fortunately, I'm not dependent on the firm for work so should it decide to terminate our contract I won't lose any sleep.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 27, 2017, 04:43:21 AM
If they are calling into office all the way from balbriggan at least put 2euro on its too far to mount st with no puc
Title: Re: Summoned to the Depot
Post by: john m on August 27, 2017, 06:42:15 AM
42 dont be stupid .The consultation fee is 360 a day plus expenses (unlimited )why educate these despicable John M Christmas bonus 2014 deniers .Its a matter of Principle Ill bankrupt the cunts or join or Promote any anti Mytaxi or Hailo event Im a Dogmatic  Vile Bastard Fuck with me at your Peril .I want my 40 YoYo I earned it .

P.S. Im still doing My taxi jobs because I know you despicable useless wasters did not support me and continued to cover their work so if I dont one of you cunts will .IF THE CAP FITS WEAR IT .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 27, 2017, 12:43:17 PM
Its a matter of Principle Ill bankrupt the cunts .

P.S. Im still doing My taxi jobs


Bit of an oxymoron.
Title: Re: Summoned to the Depot
Post by: john m on August 27, 2017, 01:25:12 PM
Its a matter of Principle Ill bankrupt the cunts .

P.S. Im still doing My taxi jobs


Bit of an oxymoron.

Post the whole comment ..Im still doing My taxi jobs because I know you despicable useless wasters did not support me and continued to cover their work so if I dont one of you cunts will .IF THE CAP FITS WEAR IT ...No use in me sitting on a rank watching every one else covering the jobs .I use the app randomly just like most others do . The real Poxymoron is you thinking of going in to advise them how to  run their business more successfully especially after earlier posting that the depot has once threatened physical violence against you .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 27, 2017, 01:35:42 PM
I don't think they need my advice! As I use the app I don't mind giving feedback but I've already submitted most of my observations through surveys and interactions with the support team so I don't know why they invited me to the depot. I know they don't take criticism well so they may just want to sack me or masturbate their egos by showing me the pile of johnny blues and the mouldy donut mountain in the basement as testament to the fact that the other 10,241 drivers that work for them think they're great!
Title: Re: Summoned to the Depot
Post by: john m on August 27, 2017, 02:07:25 PM
I think they think that we think that they are doing a good job and they probably think that you think that they think that bringing you in for reindoctornation will help you to think like they think and furthermore they probably also think that you will come out of the depot thinking that the new stickers and biro and three quarters out of date diary they gave you will make you think well of them and you will think you should tell us that we should think well of them.They wont sack you just like they didnt sack me throwing us off the app wouldnt stop us complaining but it would stop them collecting commission from the bit of work we cover .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 27, 2017, 02:38:55 PM
I'd say they're eager to get ya onside Rc.There isn't much info out there for drivers apart from these forums and driver groups on facebook.Don't underestimate how much damage forums/facebook can do to their brand.I'll bet there is a direct link to drivers not accepting jobs and how much Internet whinging we all do.They probably have it on a graph somewhere.I'd say they have our real names on a list too.Dermot went to great lengths to find out who we were.We're a real problem for them.They were probably cheering when the other channel closed.



Title: Re: Summoned to the Depot
Post by: Bubba Ho-Tep on August 27, 2017, 02:55:09 PM
Dermot went to great lengths to find out who we were.
Seriously ? All he had to do was ask.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 27, 2017, 02:57:12 PM
I guess I am onside insofar as I use the app. I don't agree with it's discounting policy, particularly given that the firm is lobbying for more taxis but I can't see that bothering them other than to suggest that I shouldn't use it if I don't like it. Aside from that I reckon they could make a lot of small improvements to the app to make it's operation more conducive with driving and improve the "user experience". Past interactions with the depot (particularly with loadsamoney) suggest they don't handle criticism well and only really want drivers who shower them with love/johnny blues/donuts.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 27, 2017, 04:38:56 PM
Dermot went to great lengths to find out who we were.
Seriously ? All he had to do was ask.


He knows who I am I rang severl times to give loads of abuse
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 28, 2017, 02:39:42 PM
Replied to the invite anyway... twice in fact!

Quote
Hi ,

I’m available any evening from 19:30. If you’re restricted to office hours I could do 14:00 Tues 5th Oct or 14:00 Wed 6th Oct.

In addition to the issues raised within this conversation I have sent feedback on a range of issues, in particular potential improvements to the driver application’s user interface that would enhance the user experience and make it’s operation more conducive with driving. Unfortunately I was out of the country when you met with drivers to discuss such matters last month. However, if you are open to extending the scope of our current discussion I will forward a brief list ahead of attending.

Regards,

Stephen.

Quote
Hi ,

Sorry, I meant 5th/6th September not October in reply below!

Regards,

Stephen.

I hope I don't get too much of a ticking off for making a mistake!
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 28, 2017, 05:27:47 PM
Reply
Quote
Hi Stephen,

That’s perfect – I have put in the meeting for 2pm on Wednesday September 6th.

We look forward to seeing you then.

Regards,

Porter from 14:50, erm?
Title: Re: Summoned to the Depot
Post by: john m on August 28, 2017, 06:13:39 PM
Ok are they sending a car to pick you up .If anybody else is interested in a sub committee meeting of the main committee of the non aligned or aligned members of the elbow benders .14.30 in Toners in Baggot Street .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 28, 2017, 06:50:25 PM
No, I didn't ask for a car... apparently the service is awful according to posters on boards. I'll probably take the train.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 28, 2017, 08:39:56 PM
Toners? We are taxi drivers not office /suit wearing
Na bag if cans at lock on canal at. The barge
Track suits and dutch gold or flagging of cider
Were aint middle class dont care what leo says

Rats raise the puc issue if u make it in past wild bill alive
Tell him u have no stickers on the car that will mske his day
Title: Re: Summoned to the Depot
Post by: Bob Shillin on August 28, 2017, 11:58:15 PM
PUC is the single most effective way to recruit driver loyalty when they have a surplus of customers, and also increases their own income by a % or two.
Title: Re: Summoned to the Depot
Post by: john m on August 29, 2017, 08:26:46 AM
PUC is the single most effective way to recruit driver loyalty when they have a surplus of customers, and also increases their own income by a % or two.

Is it ? Discussed this point with the Rodent as he says .If they brought back the PUC would you be willing to cover work in the city center on a Friday or Saturday night while the streets are full of Full paying customers .In return for the reintroduction of the PUC would you be willing to abandon those fares cover Mytaxi work and hand over 12% .The answer is obviously NO .So there is no advantage to Mytaxi or anybody else to charge the PUC  and annoy their customer base .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 29, 2017, 09:21:03 AM
I was in Templebar on a Wednesday night a few weeks back and an an Indian driver tried to refuse to take me home when I stopped him.Maybe the fare wasn't juicy enough?Didn't wanna go to Cabra?Anyway after I told him I was a driver he agreed to take us home.

If drivers are getting fussy with street work then there's no chance of them covering app work at night.Unless maybe they've lost thier bottle?

Mytaxi have been chasing corporate work for a while now which is great for them but they have a real problem getting all the work covered during the day.It's one thing dissapointing drunks but taking on Corporate work then not covering it is a different matter.They don't have any more gimmicks that will work other than increasing the value of the jobs.

At the moment my radius is set to 500m and I'm still only accepting 10% of offers.I'm sure I'm not the only one.The industry doesn't need discounts in the current economic climate.Dublin is hoppin compared to 5 years ago.
Title: Re: Summoned to the Depot
Post by: markmiwurdz on August 29, 2017, 10:36:05 AM
Just on a personal note,if the PUC was there I would do more jobs for them.No way am I going to drive past work for no PUC.
Title: Re: Summoned to the Depot
Post by: john m on August 29, 2017, 11:10:26 AM
Im knocking it off .It is a good idea as an add on but few will work exclusively for them especially now they showed their hand with logarithms feeding work to the Ambassador drivers . The real issue they and Hailo  have is interpersonal .They show little or no respect for drivers who actually earn for them .I really cant see why I should continue to cover the dross while the Ambassadors get the cream .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 29, 2017, 11:56:10 AM
To be fair, the level up bonus was quite the reverse, erm. Those who were loyal supporters of the firm got shat upon.

I’m not sure how important loyalty is in modern business, particularly within firms with disruptive agendas. There’s an inherent conflict between firms like mytaxi and it’s customers (taxi drivers) as it’s strategic objective is to put them (us) out of business having tactically squeezed them (us) for every cent it can get along the way. Hail0 lost the trust of drivers in it’s home town when it introduced private hire vehicles to it’s fleet. mytaxi lost the trust of drivers in it’s homeland when it tried to introduce variable commission rates of up to 30%. In Ireland, Hail0 makes no secret of it’s desire to dilute it’s drivers’ incomes by openly lobbying for more taxis despite demanding discounts of up to 36% from it’s current drivers and despite it’s plan to cover 25% of it’s taxi rides with autonomous vehicles within 9.36 years.

MfH, not unusually, hit the nail on the head. The price elasticity of supply and demand dictates that offering lower fares increases demand. mytaxi’s discounts aren’t restricted to the PUC that the driver suffers. It frequently distributes vouchers to riders, discounting fares by up to 100%. In fact ,it drove me and mine to and from DAP free of charge this summer and has driven me home from the bar free of charge on a number of occasions. I’ve also seen the firm advertise half price taxis in London and I’ve heard of similar offers in a few rural villages around Ireland. The firm invests a lot of money in it’s attempts to monopolise our trade. MfH has also posted links to lobbying records. I’d suggest that every taxi driver, every taxi company and every single one of our unions should monitor those links and make sure those being lobbied are made aware that demand is being distorted by a firm that openly admits that it’s main objective is to harvest data for it’s parent company, Daimler.

I doubt mytaxi/Daimler have any intention of allowing drivers charge full fare. It’s interest lies in buying data and controlling customers. Charging customers full fare would reduce demand and therefore reduce the volume of data harvested and the volume of customers it controls. The only argument in favour of reducing demand is that it can’t cope with current levels. That doesn’t seem to bother mytaxi, while it might whinge at the authorities for more taxis it still throws vouchers around like confetti at a wedding, the confetti being at the wedding not necessarily the vouchers.

The irony in all of this is that while we are pawns in Daimler’s game, Daimler is a pawn in a much bigger game. While it invests billions of euros of it’s R&D budget in buying data for mytaxi, mytaxi openly shares all of that data with it’s main competitors via Google APIs. Google and Apple might seem to be being generous to Daimler et al in allowing them access to powerful software free of charge and in not pursuing commission on income generated by applications distributed by their toy shops but those firms aren’t noted for their generosity.
Title: Re: Summoned to the Depot
Post by: Belker on August 29, 2017, 01:09:01 PM
Reply
Quote
Hi Stephen,

That’s perfect – I have put in the meeting for 2pm on Wednesday September 6th.

We look forward to seeing you then.

Regards,

Porter from 14:50, erm?

Be careful Rats, I can't figure out why you are being summoned, but I do know that the meeting is not being scheduled fer your personal benefit. They can't scold you too much as your online profile is too high fer them to mess with and they don't need to pick your brains as you have already shared way too much FREE feedback to them. Most likely they just want you onside as a Taxi Forum Administrator. Just be careful, I don't trust this lot at all.
Title: Re: Summoned to the Depot
Post by: Belker on August 29, 2017, 01:15:02 PM
To add;
If they start with "Hello Mr O Connell, would you like to walk through the Magic Door ?"

Then don't do it !  DO NOT WALK THROUGH THE 'MAGIC DOOR'  !!

If'n we don't hear from yiz within 24 hours of the meet, then I will come looking fer ya.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 29, 2017, 01:35:07 PM
It's a mystery to me too, Ken. I don't mind giving feedback but I know, as the erm notes above, that they hold taxi drivers in very low regard and I know, from past interactions, that their egos are way too fragile to accept criticism, regardless of how constructive it may be. Apart from my own dealings, I recall MfH being told that he's wasting their time when he tendered constructive feedback. Anywaysanall, I'm not one to masturbate fragile egos, in my opinion if a man wants to be told he's great all day long he should stay at home and attend to his good lady's* every whim.

*to be PC good lady should be taken to include wife, partner, same sex partner, etc...
Title: Re: Summoned to the Depot
Post by: john m on August 29, 2017, 01:45:26 PM
They dont give a Fuck Ken what we post or say about them .They have a steady stream of new drivers every day .In fact I dropped a mate of mine into them .As long as we are talking about them they are happy .Their real problem is with passengers who are fed up with the poor service and lack of cars at peak times .They are just going to invite the Rodent in for their amusement knowing this I would personally look for a fee of 380 Euro per day plus expenses if they requested that I might supply the Cabaret .

 Im sure they will inform the Rodent of future plans and roll the dice if he thinks the future is bright he might promote it and if he thinks the future is shite then no change there then.Its a no lose invitation and it will only cost them a tea bag and a biscuit .
Title: Re: Summoned to the Depot
Post by: Belker on August 29, 2017, 01:47:30 PM
*to be PC good lady should be taken to include wife, partner, same sex partner, etc...

Laffin !
The LGBTPZ as I call them.
Title: Re: Summoned to the Depot
Post by: Belker on August 29, 2017, 01:55:54 PM
It's hard to figure out what the summoning was about.
I reckon they want Rats onside and maybe are willing to pay fer the privalidge,
we will see how well Rats plays his cards on the day.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 29, 2017, 02:25:45 PM
They dont give a Fuck Ken what we post or say about them .They have a steady stream of new drivers every day .In fact I dropped a mate of mine into them .

Did you get the bonus for referring your mate?
Title: Re: Summoned to the Depot
Post by: john m on August 29, 2017, 02:38:35 PM
They dont give a Fuck Ken what we post or say about them .They have a steady stream of new drivers every day .In fact I dropped a mate of mine into them .

Did you get the bonus for referring your mate?

Jesus No he does less than I do .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 29, 2017, 02:50:45 PM
It could be like a driver focus group.A month in advance seems like a long time away.On one of the feedback forms I'm pretty sure I might have opted in to something like that but I'd say it was dismissed because I got narky with my e mail feedback.
Title: Re: Summoned to the Depot
Post by: john m on August 29, 2017, 03:25:15 PM
It could be like a driver focus group.A month in advance seems like a long time away.On one of the feedback forms I'm pretty sure I might have opted in to something like that but I'd say it was dismissed because I got narky with my e mail feedback.

FFS I hope they are not going to give him an audience of drivers as well .He will be like a Dancing Ape playing to the crowd .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 29, 2017, 06:54:49 PM
Two different street hails today complaining that the Mytaxi app was just circling.One chap on Ormond quay and another in Milltown.Not mad busy today.Many drivers just aren't using it anymore.
Title: Re: Summoned to the Depot
Post by: Dr. Martin Gooter Bling on August 29, 2017, 07:15:15 PM
I was in Templebar on a Wednesday night a few weeks back and an an Indian driver tried to refuse to take me home when I stopped him.Maybe the fare wasn't juicy enough?Didn't wanna go to Cabra?Anyway after I told him I was a driver he agreed to take us home.

If drivers are getting fussy with street work then there's no chance of them covering app work at night.Unless maybe they've lost thier bottle?

Mytaxi have been chasing corporate work for a while now which is great for them but they have a real problem getting all the work covered during the day.It's one thing dissapointing drunks but taking on Corporate work then not covering it is a different matter.They don't have any more gimmicks that will work other than increasing the value of the jobs.

At the moment my radius is set to 500m and I'm still only accepting 10% of offers.I'm sure I'm not the only one.The industry doesn't need discounts in the current economic climate.Dublin is hoppin compared to 5 years ago.

I would have refused you as well.
Temple Bar needs to be atomic bombed.
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 29, 2017, 07:28:21 PM
He drove through it via Eustace street with his light on.Maybe he was trying to find a tourist to rob?.Dunno how yis do the nights anyway.Dublin is a mess at night.I wouldn't have the patience.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 29, 2017, 07:50:17 PM
I was in Templebar on a Wednesday night a few weeks back and an an Indian driver tried to refuse to take me home when I stopped him.Maybe the fare wasn't juicy enough?Didn't wanna go to Cabra?Anyway after I told him I was a driver he agreed to take us home.

If drivers are getting fussy with street work then there's no chance of them covering app work at night.Unless maybe they've lost thier bottle?

Mytaxi have been chasing corporate work for a while now which is great for them but they have a real problem getting all the work covered during the day.It's one thing dissapointing drunks but taking on Corporate work then not covering it is a different matter.They don't have any more gimmicks that will work other than increasing the value of the jobs.

At the moment my radius is set to 500m and I'm still only accepting 10% of offers.I'm sure I'm not the only one.The industry doesn't need discounts in the current economic climate.Dublin is hoppin compared to 5 years ago.




Them indians must be afraid of cabra the same thing happened me when I lived there
I bought a new house 5weeks ago and am in the renovation stsge still  but be moving in when done
Its in a nice southside destination now dublin 12 lol
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 29, 2017, 08:19:25 PM
Oooh fancy,.D12..Best of luck.The chap was probably hiding from tigers amd crocodiles back in India but he's worried about a few lads in track suits.Cabra is grand.People say hello even the hipsters are checking the place out now that the luas is on the way.Ten years from now it wil be like Ballsbridge..Well maybe Drimnagh.Soon as I clear the mortgage I'm going on the scratcher.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 29, 2017, 09:44:06 PM
Oooh fancy,.D12..Best of luck.The chap was probably hiding from tigers amd crocodiles back in India but he's worried about a few lads in track suits.Cabra is grand.People say hello even the hipsters are checking the place out now that the luas is on the way.Ten years from now it wil be like Ballsbridge..Well maybe Drimnagh.Soon as I clear the mortgage I'm going on the scratcher.

I loved cabra id stay but all my family are d12
And ur right cabra is up and coming
My d12 is far from fancy. Came out other morning 7 bmw s on road
Nobody working they just love bmws on the dole lol
I thought I was in foxrock till they opened the mouths
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 01:08:59 AM
It could be like a driver focus group.A month in advance seems like a long time away.On one of the feedback forms I'm pretty sure I might have opted in to something like that but I'd say it was dismissed because I got narky with my e mail feedback.

It's next Wednesday. I suggested next Tues or Wed and they picked Wed.
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 30, 2017, 09:04:24 AM
Oh yeah dunno how I mixed that one up.I think they're looking for an operations manager.Make sure to wear a bow tie.
https://boards.greenhouse.io/mytaxigroup#.WaZw5IHTXqA
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 09:45:06 AM
Senior Customer care ..Is there anybody better at telling you to Fuck off in a nice way than the Rodent ..............Well Possibly Frankie
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 09:52:36 AM
Oh yeah dunno how I mixed that one up.I think they're looking for an operations manager.Make sure to wear a bow tie.
https://boards.greenhouse.io/mytaxigroup#.WaZw5IHTXqA

Rodent being interviewed for OP job

Mt:So Mr Rodent how would you improve our operations ?

Rat:Drivers should pick up the customer drive them to where they are going take fare drop them off .

Mt:So how would that improve the service ?

Rat:If it aint brke dont keep messing around with it until it is .Oh .......Did you ever consider some sort of stickers or Fleecy tops or shirts or ganzees for your best drivers ,
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 01:17:37 PM
Nah, my job interview days are behind me. I'm happy enough doing my few hours in the cab for now.
Title: Re: Summoned to the Depot
Post by: Shallowhal on August 30, 2017, 02:03:15 PM
@RC,
Ye should apply for the managers job in Mackers in Swords....you could oversee operations from being parked up outside in yer taxi.
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 02:12:41 PM
Rodent they might ask you a trick question to test your observations .If they ask you what noise does it make when you click your fingers .The answer is none .The noise comes from your finger hitting your palm












































FUcking knew you would try it  rofl rofl rofl rofl
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 02:19:28 PM
Now for the Medical  test .They will Know (See) your a large lad so they wont ask you to do pressups or run up stairs .They might ask you to lick your elbow just to see how subtle you are .



















































OK then how many of you tried it . rofl rofl rofl rofl rofl rofl
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 02:40:25 PM
What's with all this "gentle giant", "ape", "large lad".... just 'cos you've lost a few pounds?

Anywaysanall, I jotted down a brief list of feedback that might or might not interest them, have I overlooked anything of significance?

Discounts - Drivers who engage with the depot, providing feedback, are told they aren’t allowed charge the booking fee as per fare card but the T&Cs communicated drivers in general suggest drivers are allowed charge full fare in accordance with local tariffs.

Hospitality jobs - Banner doesn’t always display in app. An opt out facility (as previously available with Hail0) is desirable.

Airport pick ups - Passengers aren’t being directed to the pick up points given to drivers. Pick up points aren’t always accessible, DAA staff seem to be unaware of the arrangement the authority has with mytaxi.

Driver App:
General - Client side programming is poor at best resulting in unnecessary delays in the User Interface updating as it waits for irrelevant responses from the server. Effects include:
- delays in displaying the appropriate action button (Go Free/Go Busy/Etc) when the app is called from background to foreground.
- delays in loading fare input screen.
- unnecessary inputs and delays in fare input process.
Users don’t need to watch and wait for interactions between the app and the server. Hail0’s UI understood that which is undoubtedly why the vast majority of drivers view the mytaxi app as a poor man’s Hail0. Using the fare input as an example, with Hail0 I entered the fare pressed a button to confirm and the app immediately told me I was free whereas mytaxi feels a need to tell me that it’s processing what I entered and eventually ask me to press OK when it’s done before telling me I’m free. As a user I don’t need to know what it’s doing and I don’t care how long or how many attempts it takes to process the fare, my bit is done when I enter the fare.

Non existent jobs - Whatever way jobs are dispatched seems to result in countless offers that don’t materialise in jobs if accepted. As a driver gets used to the accept button doing nothing other than displaying a bouncing car for a short time he loses interest and certainly won’t refuse a street hail during the time it takes the app to decide whether to give him the job or not. I appreciate that offering jobs to several drivers at a time is designed to improve efficiency for riders and/or encourage drivers to accept faster, perhaps without thinking about the cost/benefit implications. However, one of the things that makes Uber’s driver app infinitely better than mytaxi’s is the fact that all job offers materialise in jobs if accepted within the allotted time.

Distance to jobs - it seems that the mytaxi app aims to display the driving distance but reverts to straight line distance if it’s unable to obtain driving distance (for whatever reason e.g. unable to connect to Google, Google flood limit hit, etc). On the face of it driving distance provides better information but Hail0 used straight line distance which resulted in all jobs appearing to be further away when drivers switched to the new app. This undoubtedly contributed to problems riders reported on (social) media during rebranding. Interestingly, a colleague who highlighted the precise cause of this issue was told by support not to waste it’s time! Obviously, the different methodologies cause some confusion among driverssettinc their radius sliders.

Mapping - The navigate facility was a useful addition but the button is too big and in the wrong place as it frequently covers the pick up flag. The map zooming in as the driver approaches the job is a vast improvement from the Hail0 app but it’s not perfect as it often over-zooms leaving the pick up flag off the displayed area. The (blue line) route doesn’t always display. It tends to fail to load for several consecutive jobs at a time suggesting that Google’s flood limits are being hit.

Navigation - The app passes latitude and longitude to the Google Navigation app. Most of the time that works well but occasionally the results are poor e.g. if the coordinates relate to the back of a house it might navigate to the road behind the address. Passing the Eircode or text address where available would work better.
 
Tolls - The facility to enter tolls at the fare input stage has improved the process but why not have the figure automatically appear, perhaps in editable form. There’s only a handful of toll roads in Ireland so it wouldn’t take a whole lot of time/effort to geofence them. Uber does it!

Destinations - Displaying job destinations on the offer screen could increase acceptance rates and would increase commission revenue as good jobs would be unlikely to be left uncovered.

Job Feedback - The in app procedure for reporting errors and claiming no contact fees is unnecessarily cumbersome, often requiring drivers to type what is already blatantly obvious from the option selected. As an aside I find some of the (presumably automated) responses to error reports obnoxious and condescending. I note from taxi fora that many of my colleagues agree with me. Providing defined inputs to report errors suggests that the firm expects a certain level of errors to occur, in which case you should accept that a driver who makes an error and reports the fact that he made an error knows that he made an error hence he doesn’t need to be told to be more careful in future.
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 03:00:03 PM
Discounts - Drivers who engage with the depot, providing feedback, are told they aren’t allowed charge the booking fee as per fare card but the T&Cs communicated drivers in general suggest drivers are allowed charge full fare in accordance with local tariffs.

 I know how pedantic the Depot can be about input errors .Should it not read (T&Cs communicated   TO drivers )
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 03:01:11 PM
Yeah, it's just scribbled down atm, I'll catch the typos before I send it.
Title: Re: Summoned to the Depot
Post by: Shallowhal on August 30, 2017, 03:05:30 PM
When a job is accepted,it momentarily hovers over the pick up point then zooms back to where the driver is.....i know where i am,it's where the passenger is that is required....and there might not be a complete address provided so i need to hit the Navigate icon that brings me to Google maps so i can see precisely where the job is....not very user friendly as a driver.
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 03:13:23 PM
Yeah, it's just scribbled down atm, I'll catch the typos before I send it.

I wouldnt want you to be humiliated after you taking the time to correspond with the Dungeon .I can visualize it now You getting a tap on the shoulder on the way out with your new biro and 8/12ts out of date diary and possibly some stickers and informed in future please dont make gramatical errors be more careful in future like a good man .
Title: Re: Summoned to the Depot
Post by: markmiwurdz on August 30, 2017, 03:37:54 PM
Make sure you don't get this treatment in the Dungeon.
(https://s26.postimg.cc/wwk03k1h1/brain_wash.jpg) (https://postimg.cc/image/wwk03k1h1/)
Title: Re: Summoned to the Depot
Post by: Shallowhal on August 30, 2017, 03:41:24 PM
On Account/Card jobs....where a tip is given,put that amount and the metered fare amount on the jobs screen.....without having to click into the job to see if a tip is given,

I can't always remember the next day when i'm calculating my earnings plus commission paid....and i don't want to be wasting my time clicking into every Account/Card job that i've completed.
Title: Re: Summoned to the Depot
Post by: john m on August 30, 2017, 04:24:22 PM
They have another issue and it is the harder one to overcome and that is perception or Corporate Image .The one thing that MOST if not ALL taxi drivers have complained about is GOLDEN BOYS where their dispatcher was passing the good jobs out to the preferred lads .I always suspected that HailO were using logarithms to feed their preferred drivers .I drank with two lads who regulary got airport jobs from Clondalkin/Lucan  I never got any .I had the app on when my neighbor requested a taxi to the airport I was sitting in their house but did not get the offer even though we were informed the work went to the nearest vehicle as time went by Hailo introduced Priority drivers and now Mytaxi has come clean and said they operate a system that rewards certain drivers .This is counter intuitive if drivers accept the leftovers they only promote the app that favours the Ambassadors if they themselves advance to ambassador status they then have to compete with other Ambassadors so the harder you try to become an ambassador the more Ambassadors there are the less incentive to be an ambassador .The original nearest vehicle got the job was both fairer and environmentally more responsible .

 What set out to be a democratic taxi app has morphed into an elitist app that serves certain drivers while antagonizing others a prime example of the lack of corporate integrity was the recent level up promotion where reliable drivers who had reached a grade saw those who had not put in the same efford as them receiving  greater reward for less effort .

 Im sure the Mytaxi staff with their marketing certificates from DCU or DTI  think this is the way to get /force drivers to work by making sure they hit the grade on a 3 week cycle but they dont really understand the mentality that allows a driver pick up 4 junkies that want to go the flats at 4 in the morning to score or help some old Dear carry her messages up the garden path is basically a free spirit nonconformist and treating them with a bit more respect and fairness would yield greater results for all both drivers and app providers .


 Time they done a Michael O Leary and concentrated on their image especially amongst drivers .If you read FB pages or Fora you very seldom hear drivers complain about the fares its always about the app itself the unfairness of job allocation or the lines of communication with the Dungeon .


 Most of their problems are down to poor management SO If you get to see anybody of any consequence when you meet them .Ask if they will develop and issue a mission statement for drivers that they are willing to stand over ,from their short term  objectives to their long term  objectives and how they will employ drivers in these objectives and how fares will be allocated.There has been to much moving of Goalposts for any driver to seriously consider making any long term commitment to this business model .

 Now that UBER is under new management I can see them relaunch their app in Ireland and if they simply offer nearest vehicle not even PUC just nearest and 2 or 3 minutes free waiting Mytaxi will see an exodus of drivers and the Novelty value of the new boy UBER will see them under severe pressure to retain both drivers and passengers .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 05:40:07 PM
When a job is accepted,it momentarily hovers over the pick up point then zooms back to where the driver is.....i know where i am,it's where the passenger is that is required....and there might not be a complete address provided so i need to hit the Navigate icon that brings me to Google maps so i can see precisely where the job is....not very user friendly as a driver.

Haven't come across that one. What options are ticked under view in your settings? The only one I have ticked is Navigation.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 05:43:38 PM
On Account/Card jobs....where a tip is given,put that amount and the metered fare amount on the jobs screen.....without having to click into the job to see if a tip is given,

I can't always remember the next day when i'm calculating my earnings plus commission paid....and i don't want to be wasting my time clicking into every Account/Card job that i've completed.

If you set the jobs filter to the desired period (presumably the previous day's shift) it'll show totals for cash, account and tip, then add tip to account. However, I guess there's no reason not to show the real total for each job i.e. including tip.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 30, 2017, 06:03:09 PM
I'm pretty sure a mission statement would discourage more drivers than it'd encourage if they had to keep it honest, erm.

I guess it's worth mentioning that many drivers see ratings/priority driver/etc as divide and conquer tactics. I do like the fact that everyone gets a fair bite at the cherry on Uber but If I'm honest those schemes/methodologies don't bother me at all these days as I'm far more likely to beat myself up for taking too much work from mytaxi than to be annoyed at not getting enough. In fact, I generally rate my being satisfied with the volume of work as a 10 on their surveys while every other query gets 0.

Uber does seem to respond to drivers' feedback and is addressing issues raised by drivers:
Quote from: email from Uber
You asked, we listened

Hi Stephen,

We know that partners like you are the driving force behind Uber. Our job is to make our app the best it can be for you.

This week we introduced new changes that will mean you get even more from your partnership with us and we'll have more changes coming very soon too that we'll keep you updated on.

We've introduced new features and policies shaped by your feedback and your experience driving with Uber. Read on to find out about the latest changes. We'll keep listening and keep on improving, so please don't stop sharing your feedback.

Jo Bertram,
Regional General Manager
Jo Bertram
 
'No Thanks' button
The option to decline rides in the app, rather than waiting for requests to time out.

SEE HOW IT WORKS ❯
 
2-minute cancellation fee
You'll receive a cancellation fee if your rider cancels more than 2 minutes after you confirm the trip.
GET MORE INFO ❯
   
More destinations
You can set your destination - and when you want to arrive by - to receive trips going that way 6 times per day.

FIND OUT MORE ❯

However, I can't see it's interest in Ireland extending beyond satisfying clients from abroad given that Uber-X seems to be a non-runner here. It might see some benefit in backing a separate taxi app to rival mytaxi I guess.
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 31, 2017, 10:42:15 AM
Other drivers may not feel the same way but I really don't like that they're helping limo drivers to circumvent the wheelchair accessible taxi rules by giving them taxi work.It's a taxi app for taxi drivers.Blame Old Bill for that as he takes them on and manages them.That's his job according to his LinkedIn profile.

I also don't like the position they've taken on paying new entrants to sit the new taxi test.The test has been a huge success for the industry.They've adopted a dishonest position by telling media outlets  and the NTA that they don't have enough cars.They have cars but drivers choose not to use the app because the work is low value and more often than not the app will give you shit jobs because they're holding back the juicy work for the golden boys.Plenty of disillusioned drivers just went back to the ranks.

Last time I sent then feedback I just told them to take thier heads out of thier holes as they don't ever take any action.They already know why drivers are pissed off but someone is choosing to ignore it in Mount street.

 I'll bet they're hiding the feedback from headquarters in Germany.There's no way this level of incompetence would be tolerated by Daimler.They don't need to damage thier prestige brands by allowing mytaxi to consistently shit in thier pants.What a disaster.
Title: Re: Summoned to the Depot
Post by: john m on August 31, 2017, 11:38:44 AM
@Merc over on Roys when Hailo first arrived I posted a warning but everybody saw a few extra shillings in their pockets and told me to fuck off .Unlike UBER who would try to control the cars Hailo My taxi will come at it from the opposite direction ,they will try to control the work and the drivers will follow ,WORKCAPTURE  as I predicted they would buy up hotels and venues .The latest step in this effort is to give pubs and clubs a smart fone or upload their app to the barmans phone and drop him some change and tell him if he needs a car for a customer just press the button Pubs like the KCR .Black Horse or Black Lion where thousands of taxies pass by are now hitting the app .

 Luckily some drivers are beginning to see whats going on .The Ambassadors are being used as an example to others of how great the scheme is but it is flawed (read my earlier post )The no PUC is here to stay as Rodent says even if they put it back on why would you cover work at peak time when there is plenty of full fare work available commission free .The next step will be sliding scale of commission starting @probably 25% for unranked dropping to 12% for Gold ranked the idea being the higher ranked you are the less commission you pay so there is an incentive to do more and will need to cover Peak time jobs just to hit your grade to save commission .This will be sold to drivers on the basis that full time drivers are more likely to be graded higher and therefore pay less so it favours full time drivers .

  The experiment to see if this strategy will fly was recently trialed with the upgrade promotion where drivers were invited to do more in return for some cash .Im sure the data from that promotion showed if you offer incentives to uograde drivers will try .Im now forecasting the introduction of Uniforms for the best drivers .This is not for the best drivers it is to start to grow the corporate image they recently spent millions on a disastrous add campaign by getting drivers to wear a uniform they ingrain corporate loyalty and end up with branded drivers sitting on ranks being approached by my taxi clients which leads to more WORKCAPTURE and in time forces non participating drivers to try harder .As the Rodent says they have the work but dont have the drivers but the only part of that statement that really matters is (THEY HAVE THE WORK) that is the strategy WORKCAPTURE he who controls the work controls the drivers .In two or three years you will be handing over 20% commission .

 The much admired Frankie  once said this is a part time gig .The only full fare jobs that will be available will be at weekends when drunks fall out of pubs and want to get home but even that wont last long as the TAC will suggest we all go cash free for our own safety .If you get 10 more years out of this you will be lucky .If I was a younger man or healthier I would be following Frankies advice get another job small money holiday pay sick pay possibly a little pension and do this part time .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 31, 2017, 12:09:52 PM
Dunno Erm they can't capture shit if they don't have the drivers on board.It only takes a fraction of drivers to stop using it to cripple the app,kinda like what's happening now.

Taxi driving isn't only a for part timers.I work days and maybe done 2 nights in 8 years and if ya seen me I'm not starving at all.I can't see anything changing in the next few years except maybe it's gonna get busier.The next downturn will bring it's own problems but that's to be expected.

Just as an aside I was reading a thread on reddit and the concensus amongst the smarter posters seemed to be that Uber will be gone in 3 years.It's burning up all the money it has but is still years behind the competition for autonomous vehicles.The last two investment rounds weren't well received because Uber won't show thier books.Won't be long now.Bye bye Uber.
Title: Re: Summoned to the Depot
Post by: john m on August 31, 2017, 12:20:40 PM
Uber haters are just jumping on the bandwagon of bad publicity .UBERs idea is disruption they want to disrupt the industry NOT the PASSENGERS ,as long as they can get a car to a passenger they will be successful .As I posted in Roys I would invest in them .Kallanak has done his bit getting the name out there and got Billions of free advertising for the brand .Now they are retaking the field for the second half .The new head of marketing comes from Apple inc and the new head honcho is the best in on line business development .UBER might not go down big in Ireland but worldwide it will be a smash ..There is also a misconception .The ECJ have not yet ruled out UBER all we have seen is an advisory .Id wait till the exact wording comes out before id write them off in Europe compleatly .

 Expect to see UBER floating on the stock market in a year or two .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 31, 2017, 12:37:41 PM
Erm I don't hate them but you can not argue with the maths.There's a reason you go to the bookies and I won't.
Title: Re: Summoned to the Depot
Post by: Shallowhal on August 31, 2017, 12:52:31 PM
Have to agree with MFH....not only are drivers switching off but so are passengers....and not just on weekends,i've had passengers abandon the app and just street hail,
I rarely get priority these days but if i manage to i'm still being offered jobs up to 6kms away which i generally ignore/refuse which means drivers closer arn't being offered these jobs initially probably because they don't have priority, i've said it to customers who have said they find it hard to get a taxi,
Funny though....most times when i'm offered a job that's really close to me i rarely get it but for jobs from 2.5 - 6.5 kms away...that job had a tendency to linger on my screen....i suspect if i happened to be sitting outside any of those addresses kms away....there would be someone closer!!!
Title: Re: Summoned to the Depot
Post by: Tony on August 31, 2017, 01:32:34 PM
Ah sure wait till the new app comes out,  it's  run by taxi drivers for taxi drivers, it comes out in the next few weeks I believe..
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on August 31, 2017, 01:41:08 PM
Ah sure wait till the new app comes out,  it's  run by taxi drivers for taxi drivers, it comes out in the next few weeks I believe..


Puc on and all tat be great
Title: Re: Summoned to the Depot
Post by: mercenary for hire on August 31, 2017, 02:30:29 PM
I was at the lights at Santry Cross about 30 mins ago and a job came up for santry cross.Tried to open it but it was gone.There were no taxis around me in either direction so I just forgot about it.Next thing I'm passing by the Civic offices on the Ballymun Road then I see a mytaxi ambassador jumping the speed ramps like something from the Dukes of fukkin hazard empty heading towards Santry Cross.

 The jobs no longer go to the closest car he must have been at least a km away when he got the job.It just confirms what others have been posting.
Title: Re: Summoned to the Depot
Post by: Shallowhal on August 31, 2017, 02:37:39 PM
You're always gonna get that type of fool who'd mow down a granny to get to a job kms away,
I use the app to suit me,if they don't wanna give me a job i'm right beside that's fine....Fridays and Saturdays come around very quick these days!!
Title: Re: Summoned to the Depot
Post by: Rat Catcher on August 31, 2017, 10:36:27 PM
I don't agree that PUC would make no difference, erm. On it's own, perhaps but if combined with a cap on commission I reckon they'd cover most of the work. Mistrust is another issue though, one which undoubtedly reduces acceptance rates and will continue to have an effect regardless of what they might do. Drivers initially joined in the mistaken belief that PPJ would leave them better off than the then normal fixed freight. A year or two back Hail0 reported that it's top drivers pay €240/week in commission, allowing at least the same again in discounts. Drivers also seemed to be of the opinion that Hail0 was all about them and was going to put all the mean and nasty Irish dispatch firms out of business. Now that mytaxi makes no secret of it's agenda i.e. to gain control of taxi work with the primary objective of harvesting data for it's parent company, drivers are realising that they were misled.

Now that mytaxi is poised to manipulate NTA via it's seat on TAC I guess we can expect PUC to be abolished and the entrance exam to be diluted. We may well see the temporary moratorium on the issue of saloon plates being temporarily lifted and a pre-booked taxi pick up area at DAP. Drivers need their interests represented on TAC by somebody who understands how mytaxi is distorting demand for it's service by throwing millions of euros worth of vouchers at passengers and how it abuses it's position in forcing drivers to give discounts of up to 36%.
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 01, 2017, 11:11:28 AM
A student of the future, Mr Catcher, you must be. When will the modern programmable working class goon wake up and realise he/she is being forced into a unilateral alliance with the biggest despatch company in Ireland, one which will never favour the "Friday and Saturday" casual user. The plan has yet to be truly revealed but, naturally, when it is, many will continue to whistle "God save Ireland say the heroes" as they are led to the slaughter by their Hal-Al scrag ends.
Title: Re: Summoned to the Depot
Post by: john m on September 01, 2017, 11:19:02 AM
 modern programmable working class goon ......We have a Poet among us 
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 01, 2017, 11:21:40 AM
...or a pisshead....one in the same.
Title: Re: Summoned to the Depot
Post by: john m on September 01, 2017, 11:29:46 AM
...or a pisshead....one in the same.

Dont insult the new man .........................................................YET .
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 01, 2017, 11:35:36 AM
...or a pisshead....one in the same.


You've proven my point, Deep Throat...you just don't realise it...programmable goon.



Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 01, 2017, 11:36:30 AM
mytaxi isn't too bad for part-timers who don't work enough hours to justify paying a ton freight.
Title: Re: Summoned to the Depot
Post by: john m on September 01, 2017, 11:39:30 AM
mytaxi isn't too bad for part-timers who don't work enough hours to justify paying a ton freight.

What colour Fleecie top did they promise you ........
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 01, 2017, 11:59:07 AM
^^^Hi Hippo..
Title: Re: Summoned to the Depot
Post by: john m on September 01, 2017, 12:06:04 PM
^^^Hi Hippo..

modern programmable working class goon . As the man said
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 01, 2017, 12:15:01 PM
mytaxi isn't too bad for part-timers who don't work enough hours to justify paying a ton freight.


Only if they charge a flat rate commission for all. Why would a part-timer want to align themselves with anybody? Mytaxi look to be very well organised and very well in. Hoovering up the dregs from the NCR and Dorset St is all a part-timer should be about. The culchies all seem to be drawn to boozers near Croker this time of yr. There'd be no part-timers if it wasn't for Mayo fans. Dubs all seem to be wearing skins and lycra and into walking back to Dalkey and Kill O The Grange after a night out.. Gold stars how are yez.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 01, 2017, 12:27:04 PM
With mytaxi you can consider the cost/benefit of each job offer. While their top drivers pay €240+/week commission and allow at least the same again in discounts a man who works 20-25 hours covering the odd job for them when it suits would probably pay less than €40. Even allowing another €50 in discounts he's better off than he would be with most fixed freight firms, particularly up above in Dublin.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 02, 2017, 04:14:39 PM
I've updated my list of feedback, as below. Thanks for the input, I won't submit it 'till Monday so let me know if you have any further suggestions.

Discounts:
Drivers who engage with support, providing feedback, are told they aren’t allowed charge the booking fee in accordance with the fare card but the T&Cs communicated to drivers in general suggest drivers are allowed charge full fare as per local tariffs. The latter is further supported by the blog post at http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges (http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges) which states that “The taxi fare rates, including any extra charges or surcharges, are determined by local taxi regulations in the cities and regions where mytaxi operates”.

Obviously it makes no sense for a driver to cover discounted work at peak times, particularly on a commission basis. On the face of it, there’s no justification for offering discounts in the current economic climate and mytaxi is the only Dublin taxi firm with such a policy. This could be viewed as an abuse of it’s dominant position in the PPJ market and seems to contradict its complaining that it cannot cover current demand.

Priority Driver - Schemes of this nature are often viewed as divide and conquer tactics. Hence they, arguably, alienate as many (potential) drivers as they inspire.

Hospitality jobs - The relevant banner doesn’t always display on the offer screen. An opt out facility (as previously available with Hail0) is desirable.

Airport pick ups - Passengers aren’t being directed to the pick up points advised at https://ie.mytaxi.com/DublinAirportPickup (https://ie.mytaxi.com/DublinAirportPickup) and the locations advised suffer from significant accessibility restrictions.

Driver App (Android):
General - Client side programming is poor at best resulting in unnecessary delays in the User Interface updating as it waits for irrelevant responses from the server. Effects include:
- delays in displaying the appropriate action button (Go Free/Go Busy/Etc) when the app is called from background to foreground.
- delays in silencing the audio offer alert and displaying the job or lack thereof when the accept or reject button is pressed.
- delays in loading fare input screen.
- unnecessary inputs and delays in fare input process.
Users don’t need to watch and wait for interactions between the app and the server. Hail0’s UI understood that which is undoubtedly why the vast majority of drivers view the mytaxi app as a poor man’s Hail0. Using the fare input as an example, with Hail0 I entered the fare pressed a button to confirm and the app immediately told me I was free whereas mytaxi feels a need to tell me that it’s processing what I entered and eventually ask me to press OK when it’s done before telling me I’m free. As a user I don’t need to know what it’s doing and I don’t care how long or how many attempts it takes to process the fare, my bit is done when the fare is entered.

Non existent jobs - Whatever way jobs are dispatched seems to result in countless offers that don’t materialise in jobs if accepted. As a driver gets used to the accept button doing nothing other than displaying a bouncing car for a short time he loses interest and certainly won’t refuse a street hail during the time it takes the app to decide whether to give him the job or not. I appreciate that offering jobs to several drivers at a time is designed to improve efficiency for riders and/or encourage drivers to accept faster, perhaps without thinking about the cost/benefit implications. However, one of the things that makes Uber’s driver app infinitely better than mytaxi’s is the fact that all job offers materialise in jobs if accepted within the allotted time.

Distance to jobs - it seems that the mytaxi app aims to display the driving distance but reverts to straight line distance if it’s unable to ascertain driving distance. On the face of it driving distance provides better information but Hail0 used straight line distance which resulted in all jobs appearing to be further away when drivers switched to mytaxi. This undoubtedly contributed to problems riders reported on (social) media during rebranding. Interestingly, a colleague who highlighted the precise cause of this issue was told by support not to waste it’s time! Obviously, the different methodologies cause some confusion among drivers in setting their radius sliders.

Mapping - The navigate facility was a useful addition but the button is too big and in the wrong place as it frequently covers the pick up flag. The map zooming in as the driver approaches the job is a vast improvement from the Hail0 app but it’s not perfect as it often over-zooms leaving the pick up flag off the displayed area. The (blue line) route doesn’t always display. It tends to fail to load for several consecutive jobs at a time suggesting that Google’s flood limits are being hit.

Navigation - The app passes latitude and longitude to the Google Navigation app. Most of the time that works well but occasionally the results are poor e.g. if the coordinates relate to the back of a house it might navigate to the road behind the address. Passing the Eircode or text address where available would work better.
 
Tolls - The facility to enter tolls at the fare input stage has improved the process but why not have the figure automatically appear, perhaps in editable form. There’s only a handful of toll roads in Ireland so it wouldn’t take a whole lot of time/effort to geofence them. Uber does it!

Destinations - Displaying job destinations on the offer screen could increase acceptance rates and would increase commission revenue as good jobs would be unlikely to be left uncovered.

Job Screen - It would be useful if the total fares displayed on the job list included tips where appropriate. The export button should be placed either above or below the scrollview/listview. Having to scroll past dozens of jobs to export month to date is unnecessarily inconvenient.

Job Feedback - The in app procedure for reporting errors and claiming no contact fees is unnecessarily cumbersome, often requiring drivers to type what is already blatantly obvious from the option selected. As an aside I find some of the (presumably prescribed) responses to error reports obnoxious and condescending. I note from taxi fora that many of my colleagues agree with me. Providing defined inputs to report errors suggests that the firm accepts that occasional errors will occur, in which case you should accept that a driver who makes an error and reports the fact that he made an error knows that he made an error hence he doesn’t need to be told to be more careful in future.
Title: Re: Summoned to the Depot
Post by: Tony on September 02, 2017, 06:35:43 PM
You looking for a job off them rats?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 03, 2017, 01:31:37 AM
Nah, I switch it off at midnight of a Saturday.
Title: Re: Summoned to the Depot
Post by: john m on September 03, 2017, 10:55:15 AM
I've updated my list of feedback, as below. Thanks for the input, I won't submit it 'till Monday so let me know if you have any further suggestions.

Discounts:
Drivers who engage with support, providing feedback, are told they aren’t allowed charge the booking fee in accordance with the fare card but the T&Cs communicated to drivers in general suggest drivers are allowed charge full fare as per local tariffs. The latter is further supported by the blog post at [url]http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges[/url] ([url]http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges[/url]) which states that “The taxi fare rates, including any extra charges or surcharges, are determined by local taxi regulations in the cities and regions where mytaxi operates”.

Obviously it makes no sense for a driver to cover discounted work at peak times, particularly on a commission basis. On the face of it, there’s no justification for offering discounts in the current economic climate and mytaxi is the only Dublin taxi firm with such a policy. This could be viewed as an abuse of it’s dominant position in the PPJ market and seems to contradict its complaining that it cannot cover current demand.

Priority Driver - Schemes of this nature are often viewed as divide and conquer tactics. Hence they, arguably, alienate as many (potential) drivers as they inspire.

Hospitality jobs - The relevant banner doesn’t always display on the offer screen. An opt out facility (as previously available with Hail0) is desirable.

Airport pick ups - Passengers aren’t being directed to the pick up points advised at [url]https://ie.mytaxi.com/DublinAirportPickup[/url] ([url]https://ie.mytaxi.com/DublinAirportPickup[/url]) and the locations advised suffer from significant accessibility restrictions.

Driver App (Android):
General - Client side programming is poor at best resulting in unnecessary delays in the User Interface updating as it waits for irrelevant responses from the server. Effects include:
- delays in displaying the appropriate action button (Go Free/Go Busy/Etc) when the app is called from background to foreground.
- delays in silencing the audio offer alert and displaying the job or lack thereof when the accept or reject button is pressed.
- delays in loading fare input screen.
- unnecessary inputs and delays in fare input process.
Users don’t need to watch and wait for interactions between the app and the server. Hail0’s UI understood that which is undoubtedly why the vast majority of drivers view the mytaxi app as a poor man’s Hail0. Using the fare input as an example, with Hail0 I entered the fare pressed a button to confirm and the app immediately told me I was free whereas mytaxi feels a need to tell me that it’s processing what I entered and eventually ask me to press OK when it’s done before telling me I’m free. As a user I don’t need to know what it’s doing and I don’t care how long or how many attempts it takes to process the fare, my bit is done when the fare is entered.

Non existent jobs - Whatever way jobs are dispatched seems to result in countless offers that don’t materialise in jobs if accepted. As a driver gets used to the accept button doing nothing other than displaying a bouncing car for a short time he loses interest and certainly won’t refuse a street hail during the time it takes the app to decide whether to give him the job or not. I appreciate that offering jobs to several drivers at a time is designed to improve efficiency for riders and/or encourage drivers to accept faster, perhaps without thinking about the cost/benefit implications. However, one of the things that makes Uber’s driver app infinitely better than mytaxi’s is the fact that all job offers materialise in jobs if accepted within the allotted time.

Distance to jobs - it seems that the mytaxi app aims to display the driving distance but reverts to straight line distance if it’s unable to ascertain driving distance. On the face of it driving distance provides better information but Hail0 used straight line distance which resulted in all jobs appearing to be further away when drivers switched to mytaxi. This undoubtedly contributed to problems riders reported on (social) media during rebranding. Interestingly, a colleague who highlighted the precise cause of this issue was told by support not to waste it’s time! Obviously, the different methodologies cause some confusion among drivers in setting their radius sliders.

Mapping - The navigate facility was a useful addition but the button is too big and in the wrong place as it frequently covers the pick up flag. The map zooming in as the driver approaches the job is a vast improvement from the Hail0 app but it’s not perfect as it often over-zooms leaving the pick up flag off the displayed area. The (blue line) route doesn’t always display. It tends to fail to load for several consecutive jobs at a time suggesting that Google’s flood limits are being hit.

Navigation - The app passes latitude and longitude to the Google Navigation app. Most of the time that works well but occasionally the results are poor e.g. if the coordinates relate to the back of a house it might navigate to the road behind the address. Passing the Eircode or text address where available would work better.
 
Tolls - The facility to enter tolls at the fare input stage has improved the process but why not have the figure automatically appear, perhaps in editable form. There’s only a handful of toll roads in Ireland so it wouldn’t take a whole lot of time/effort to geofence them. Uber does it!

Destinations - Displaying job destinations on the offer screen could increase acceptance rates and would increase commission revenue as good jobs would be unlikely to be left uncovered.

Job Screen - It would be useful if the total fares displayed on the job list included tips where appropriate. The export button should be placed either above or below the scrollview/listview. Having to scroll past dozens of jobs to export month to date is unnecessarily inconvenient.

Job Feedback - The in app procedure for reporting errors and claiming no contact fees is unnecessarily cumbersome, often requiring drivers to type what is already blatantly obvious from the option selected. As an aside I find some of the (presumably prescribed) responses to error reports obnoxious and condescending. I note from taxi fora that many of my colleagues agree with me. Providing defined inputs to report errors suggests that the firm accepts that occasional errors will occur, in which case you should accept that a driver who makes an error and reports the fact that he made an error knows that he made an error hence he doesn’t need to be told to be more careful in future.



 If Im sitting in Toners waiting for you Im not waiting while you didcuss all that drivel .Let me make it simple for you .

1. Copy the UBER app its billions of times better that your especially its direction and pickup locator .

2.Learn to respect your only asset Your Drivers .

  I wouldnt be surprised if there might be other invitations to the Dungeon ?
Title: Re: Summoned to the Depot
Post by: Tony on September 03, 2017, 12:49:28 PM
I've updated my list of feedback, as below. Thanks for the input, I won't submit it 'till Monday so let me know if you have any further suggestions.

Discounts:
Drivers who engage with support, providing feedback, are told they aren’t allowed charge the booking fee in accordance with the fare card but the T&Cs communicated to drivers in general suggest drivers are allowed charge full fare as per local tariffs. The latter is further supported by the blog post at [url]http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges[/url] ([url]http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges[/url]) which states that “The taxi fare rates, including any extra charges or surcharges, are determined by local taxi regulations in the cities and regions where mytaxi operates”.

Obviously it makes no sense for a driver to cover discounted work at peak times, particularly on a commission basis. On the face of it, there’s no justification for offering discounts in the current economic climate and mytaxi is the only Dublin taxi firm with such a policy. This could be viewed as an abuse of it’s dominant position in the PPJ market and seems to contradict its complaining that it cannot cover current demand.

Priority Driver - Schemes of this nature are often viewed as divide and conquer tactics. Hence they, arguably, alienate as many (potential) drivers as they inspire.

Hospitality jobs - The relevant banner doesn’t always display on the offer screen. An opt out facility (as previously available with Hail0) is desirable.

Airport pick ups - Passengers aren’t being directed to the pick up points advised at [url]https://ie.mytaxi.com/DublinAirportPickup[/url] ([url]https://ie.mytaxi.com/DublinAirportPickup[/url]) and the locations advised suffer from significant accessibility restrictions.

Driver App (Android):
General - Client side programming is poor at best resulting in unnecessary delays in the User Interface updating as it waits for irrelevant responses from the server. Effects include:
- delays in displaying the appropriate action button (Go Free/Go Busy/Etc) when the app is called from background to foreground.
- delays in silencing the audio offer alert and displaying the job or lack thereof when the accept or reject button is pressed.
- delays in loading fare input screen.
- unnecessary inputs and delays in fare input process.
Users don’t need to watch and wait for interactions between the app and the server. Hail0’s UI understood that which is undoubtedly why the vast majority of drivers view the mytaxi app as a poor man’s Hail0. Using the fare input as an example, with Hail0 I entered the fare pressed a button to confirm and the app immediately told me I was free whereas mytaxi feels a need to tell me that it’s processing what I entered and eventually ask me to press OK when it’s done before telling me I’m free. As a user I don’t need to know what it’s doing and I don’t care how long or how many attempts it takes to process the fare, my bit is done when the fare is entered.

Non existent jobs - Whatever way jobs are dispatched seems to result in countless offers that don’t materialise in jobs if accepted. As a driver gets used to the accept button doing nothing other than displaying a bouncing car for a short time he loses interest and certainly won’t refuse a street hail during the time it takes the app to decide whether to give him the job or not. I appreciate that offering jobs to several drivers at a time is designed to improve efficiency for riders and/or encourage drivers to accept faster, perhaps without thinking about the cost/benefit implications. However, one of the things that makes Uber’s driver app infinitely better than mytaxi’s is the fact that all job offers materialise in jobs if accepted within the allotted time.

Distance to jobs - it seems that the mytaxi app aims to display the driving distance but reverts to straight line distance if it’s unable to ascertain driving distance. On the face of it driving distance provides better information but Hail0 used straight line distance which resulted in all jobs appearing to be further away when drivers switched to mytaxi. This undoubtedly contributed to problems riders reported on (social) media during rebranding. Interestingly, a colleague who highlighted the precise cause of this issue was told by support not to waste it’s time! Obviously, the different methodologies cause some confusion among drivers in setting their radius sliders.

Mapping - The navigate facility was a useful addition but the button is too big and in the wrong place as it frequently covers the pick up flag. The map zooming in as the driver approaches the job is a vast improvement from the Hail0 app but it’s not perfect as it often over-zooms leaving the pick up flag off the displayed area. The (blue line) route doesn’t always display. It tends to fail to load for several consecutive jobs at a time suggesting that Google’s flood limits are being hit.

Navigation - The app passes latitude and longitude to the Google Navigation app. Most of the time that works well but occasionally the results are poor e.g. if the coordinates relate to the back of a house it might navigate to the road behind the address. Passing the Eircode or text address where available would work better.
 
Tolls - The facility to enter tolls at the fare input stage has improved the process but why not have the figure automatically appear, perhaps in editable form. There’s only a handful of toll roads in Ireland so it wouldn’t take a whole lot of time/effort to geofence them. Uber does it!

Destinations - Displaying job destinations on the offer screen could increase acceptance rates and would increase commission revenue as good jobs would be unlikely to be left uncovered.

Job Screen - It would be useful if the total fares displayed on the job list included tips where appropriate. The export button should be placed either above or below the scrollview/listview. Having to scroll past dozens of jobs to export month to date is unnecessarily inconvenient.

Job Feedback - The in app procedure for reporting errors and claiming no contact fees is unnecessarily cumbersome, often requiring drivers to type what is already blatantly obvious from the option selected. As an aside I find some of the (presumably prescribed) responses to error reports obnoxious and condescending. I note from taxi fora that many of my colleagues agree with me. Providing defined inputs to report errors suggests that the firm accepts that occasional errors will occur, in which case you should accept that a driver who makes an error and reports the fact that he made an error knows that he made an error hence he doesn’t need to be told to be more careful in future.



 If Im sitting in Toners waiting for you Im not waiting while you didcuss all that drivel .Let me make it simple for you .

1. Copy the UBER app its billions of times better that your especially its direction and pickup locator .

2.Learn to respect your only asset Your Drivers .

  I wouldnt be surprised if there might be other invitations to the Dungeon ?



Well fukk you erm, did you really have to quote all that?
Me finger is killing me
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 03, 2017, 04:31:34 PM
If driving to HQ...park away from said building...or remove roofsign to avoid it being vandalised!!
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 03, 2017, 05:32:49 PM
If driving to HQ...park away from said building...or remove roofsign to avoid it being vandalised!!
Have you not been following??
There are going to Toners for celebratory/commiseration pints
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 03, 2017, 05:45:41 PM
If driving to HQ...park away from said building...or remove roofsign to avoid it being vandalised!!
Have you not been following??
There are going to Toners for celebratory/commiseration pints

A heino shandy and a britvic orange don't count....the pair o dem will probably end up in the George!!
Title: Re: Summoned to the Depot
Post by: john m on September 03, 2017, 06:03:20 PM
If driving to HQ...park away from said building...or remove roofsign to avoid it being vandalised!!
Have you not been following??
There are going to Toners for celebratory/commiseration pints

A heino shandy and a britvic orange don't count....the pair o dem will probably end up in the George!!

Probably end up in the Bridewell  Is Incogneto in the lane beside Bartley Dunnes still open Hal .
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 03, 2017, 06:08:13 PM
Not sure John....used to get the poppers there back in the day....i think the Boiler House(where Marky goes)in Temple Bar is the in place at the mo....if your into that sort of thing!!
Title: Re: Summoned to the Depot
Post by: markmiwurdz on September 04, 2017, 09:40:33 AM
Not sure John....used to get the poppers there back in the day....i think the Boiler House(where Marky goes)in Temple Bar is the in place at the mo....if your into that sort of thing!!

 yippee yippee ::fuck
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 04, 2017, 10:18:43 AM
Boiler House is still going! Thought the backroom rectum tickling was now ok in the open.
Title: Re: Summoned to the Depot
Post by: john m on September 04, 2017, 12:55:59 PM
@ Rodent ..I crafted a beautiful Email in the form of a short story to the members in the Dungeon I painted a picture in words .I then sketched   the drama and hit them with the punchline .It brought a tear to my eye as I read it aloud reminiscent of a  soldjanitsken short story .I even followed the principle of omitting any or all punctuation marks which then requires the reader to deconstruct the piece and punctuate it for themselves which encourages them to focus on the content more intently than the might normally do .

 I wouldn't be surprised but I would be amused if an invitation to come to the dungeon to discuss the content  was to be forthcoming .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 04, 2017, 01:00:05 PM
There's noting in it that they haven't heard before so I doubt they'll want to spend much, if any, time discussing any of it, erm. Anywaysanall, I've finalised my submission (as below) with a couple of additions and minor amendments to that previously posted, thanks to you and others for jogging my memory of certain issues.

Discounts:
Drivers who engage with support, providing feedback, are told they aren’t allowed charge the booking fee in accordance with the fare card but the T&Cs communicated to drivers in general suggest drivers are allowed charge full fare as per local tariffs. The latter is further supported by the blog post at http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges (http://help.mytaxi.com/customer/en/portal/articles/2237172-fare-estimate-and-surcharges) which states that “The taxi fare rates, including any extra charges or surcharges, are determined by local taxi regulations in the cities and regions where mytaxi operates”.

Obviously it makes no sense for a driver to cover discounted work at peak times, particularly on a commission basis. On the face of it, there’s no justification for offering discounts in the current economic climate and mytaxi is the only Dublin taxi firm with such a policy. This could be viewed as an abuse of it’s dominant position in the PPJ market and seems to contradict its complaining that it cannot cover current demand.

Priority Driver - Schemes of this nature are often viewed as divide and conquer tactics. Hence they, arguably, alienate as many (potential) drivers as they inspire.

Hospitality jobs - The relevant banner doesn’t always display on the offer screen. An opt out facility (as previously available with Hail0) is desirable.

Airport pick ups - Passengers aren’t being directed to the pick up points advised at https://ie.mytaxi.com/DublinAirportPickup (https://ie.mytaxi.com/DublinAirportPickup) and the locations advised suffer from significant accessibility restrictions.

Driver App (Android):
General - Client side programming is poor at best resulting in unnecessary delays in the User Interface updating as it waits for irrelevant responses from the server. Effects include:
- delays in displaying the appropriate action button (Go Free/Go Busy/Etc) when the app is called from background to foreground.
- delays in silencing the audio offer alert and displaying the job or lack thereof when the accept or reject button is pressed.
- delays in loading fare input screen.
- unnecessary inputs and delays in fare input process.
Users don’t need to watch and wait for interactions between the app and the server. Hail0’s UI understood that which is undoubtedly why the vast majority of drivers view the mytaxi app as a poor man’s Hail0. Using the fare input as an example, with Hail0 I entered the fare pressed a button to confirm and the app immediately told me I was free whereas mytaxi feels a need to tell me that it’s processing what I entered and eventually ask me to press OK when it’s done before telling me I’m free. As a user I don’t need to know what it’s doing and I don’t care how long or how many attempts it takes to process the fare. My bit is done when the fare is entered.

Non existent jobs - Whatever way jobs are dispatched seems to result in countless offers that don’t materialise in jobs if accepted. As a driver gets used to the accept button doing nothing other than displaying a bouncing car for a short time he loses interest and certainly won’t refuse a street hail during the time it takes the app to decide whether to give him the job or not. I appreciate that offering jobs to several drivers at a time is designed to improve efficiency for passengers and/or encourage drivers to accept faster, perhaps without thinking about the cost/benefit implications. However, one of the things that makes Uber’s driver app infinitely better than mytaxi’s is the fact that all job offers materialise in jobs if accepted within the allotted time.

Distance to jobs - it seems that the mytaxi app aims to display the driving distance but reverts to straight line distance if it’s unable to ascertain driving distance. On the face of it driving distance provides better information but Hail0 used straight line distance which resulted in all jobs appearing to be further away when drivers switched to mytaxi. This undoubtedly contributed to problems riders reported on (social) media during rebranding. Interestingly, a colleague who highlighted the precise cause of this issue was told by support not to waste it’s time! Obviously, the different methodologies cause some confusion among drivers in setting their radius sliders.

Mapping - Customer location seems less reliable than was the case on Hail0. The navigate facility was a useful addition but the button is too big and in the wrong place as it frequently covers the pick up flag. The map zooming in as the driver approaches the job is a vast improvement from the Hail0 app but it’s not perfect as it often over-zooms leaving the pick up flag off the displayed area. The (blue line) route doesn’t always display. It tends to fail to load for several consecutive jobs at a time suggesting that Google’s flood limits are being hit.

Navigation - The app passes latitude and longitude to the Google Navigation app. Most of the time that works well but occasionally the results are poor e.g. if the coordinates relate to the back of a house it might navigate to the road behind the address. Passing the Eircode or text address where available would work better.
 
Tolls - The facility to enter tolls at the fare input stage has improved the process but why not have the figure automatically appear, perhaps in editable form. There’s only a handful of toll roads in Ireland so it wouldn’t take a whole lot of time/effort to geofence them. Uber does it!

Tips - Ought to be itemised in the same way as tolls and excluded from commission charges.

Destinations - Displaying job destinations on the offer screen could increase acceptance rates and would increase commission revenue as good jobs would be unlikely to be left uncovered. Encouraging passengers to input destinations would improve the quality of data harvested for Daimler and would facilitate future enhancements to job allocation methodologies to improve efficiency in vehicle utilisation.

Job Screen - It would be useful if the total fares displayed on the job list included tips where appropriate. The export button should be placed either above or below the scrollview/listview. Having to scroll past dozens of jobs to export month to date is unnecessarily inconvenient.

Job Feedback - The in app procedure for reporting errors and claiming no contact fees is unnecessarily cumbersome, often requiring drivers to type what is already blatantly obvious from the option selected. As an aside I find some of the (presumably prescribed) responses to error reports obnoxious and condescending. I note from taxi fora that many of my colleagues agree with me. Providing defined inputs to report errors suggests that the firm accepts that occasional errors will occur, in which case you should accept that a driver who makes an error and reports the fact that he made an error knows that he made an error hence he doesn’t need to be told to be more careful in future.

Job Cancellation - There should be a facility to cancel a job after POB has been pressed. The design and location of the POB button makes it easy to press in error e.g. when putting the clever phone back in it’s cradle after telephoning the client. Using a slider button is an alternative worthy of consideration. Similarly, having the accept button on the offer screen in the same place as the Go Busy button means that jobs can be accepted in error. Requiring drivers to type feedback to enable the resultant submit button on the cancel screen only serves to delay the process of recovering the job, typing on a tiny keyboard is not conducive with driving a motor car. As an aside, I have also encountered passengers who haven’t been able to cancel jobs as it wasn’t apparent to them that they need to type some sort of gibberish to enable the submit button so they assumed the button just didn’t work - obviously that wastes drivers time and costs the firm money in no contact fees.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 04, 2017, 01:02:24 PM
@ Rodent ..I crafted a beautiful Email in the form of a short story to the members in the Dungeon I painted a picture in words .I then sketched   the drama and hit them with the punchline .It brought a tear to my eye as I read it aloud reminiscent of a  soldjanitsken short story .I even followed the principle of omitting any or all punctuation marks which then requires the reader to deconstruct the piece and punctuate it for themselves which encourages them to focus on the content more intently than the might normally do .

 I wouldn't be surprised but I would be amused if an invitation to come to the dungeon to discuss the content  was to be forthcoming .

Are you going to share it with the group? In the absence of FDS we could do with a bitta culture...
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 04, 2017, 01:03:05 PM
Puc
Puc
Puc
Puc on
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 04, 2017, 01:05:23 PM
Boiler House is still going! Thought the backroom rectum tickling was now ok in the open.

It is....dropped a guy there last week,even though i couldn't drop him directly outside(he cudda just said Temple Bar)he couldn't wait to tell me where he was goin and knew i'd have images of rectum tickling and cock fondling in my head....just like youse fuks have now!!
Title: Re: Summoned to the Depot
Post by: john m on September 04, 2017, 01:09:34 PM
@ Rodent ..I crafted a beautiful Email in the form of a short story to the members in the Dungeon I painted a picture in words .I then sketched   the drama and hit them with the punchline .It brought a tear to my eye as I read it aloud reminiscent of a  soldjanitsken short story .I even followed the principle of omitting any or all punctuation marks which then requires the reader to deconstruct the piece and punctuate it for themselves which encourages them to focus on the content more intently than the might normally do .

 I wouldn't be surprised but I would be amused if an invitation to come to the dungeon to discuss the content  was to be forthcoming .

Are you going to share it with the group? In the absence of FDS we could do with a bitta culture...

Not yet Rodent not yet!
Title: Re: Summoned to the Depot
Post by: john m on September 04, 2017, 01:12:00 PM
Boiler House is still going! Thought the backroom rectum tickling was now ok in the open.

It is....dropped a guy there last week,even though i couldn't drop him directly outside(he cudda just said Temple Bar)he couldn't wait to tell me where he was goin and knew i'd have images of rectum tickling and cock fondling in my head....just like youse fuks have now!!

Rodent will you give Hal his own Homoerotica tread .
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 04, 2017, 01:28:50 PM
RC has enough to be gettin on with,satisfying his supermodel hairdresser burd...inanyways,i have a dodgy box full of filth to fulfill my homoerotica(as you put it) needs!!
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 04, 2017, 01:47:29 PM
What dodgy box have you got, a mate of mine was considering an IP box, Mag250 or something like that?
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 04, 2017, 01:59:29 PM
What dodgy box have you got, a mate of mine was considering an IP box, Mag250 or something like that?

It's an Android box,T8 Pro....it needs updating but i can't be arsed doin it,seem like hard work,maybe you can help RC...if that woman of yours will give you 5 minutes,
I still have that Bluetooth device thingy that i took out of my old Prius,ye member the one from that other failed taxi app...can't remember it's name....you said you might be able to use it for something?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 04, 2017, 02:07:15 PM
Mobdro is the free option for Android, not great on the big screen to be honest. Worth trying Wizard TV as a paid option, 3 day free trial from https://iptvwizard.ie/wizard-tv-app/ but there are other options, had a bloke in the car recommend skytv dot something a good while back but never got round to trying it.

Yeah, hold on to that yoke for me, thanks.
Title: Re: Summoned to the Depot
Post by: john m on September 04, 2017, 11:57:55 PM
Puc
Puc
Puc
Puc on

So 42 you want the PUC restored as it is on the fare card ,why do you not want drivers to be allowed add 5% to card /account fares  as well .
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 05, 2017, 07:31:40 AM
Boiler House is still going! Thought the backroom rectum tickling was now ok in the open.

It is....dropped a guy there last week,even though i couldn't drop him directly outside(he cudda just said Temple Bar)he couldn't wait to tell me where he was goin and knew i'd have images of rectum tickling and cock fondling in my head....just like youse fuks have now!!

Full circle now alright. God be with the days it was men who used to boast of her having a growler like a wizard's sleeve.
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 05, 2017, 11:28:00 AM
Puc
Puc
Puc
Puc on

So 42 you want the PUC restored as it is on the fare card ,why do you not want drivers to be allowed add 5% to card /account fares  as well .

I never said I didnt want it
Put it on ,%5 for all too then
Title: Re: Summoned to the Depot
Post by: john m on September 05, 2017, 11:30:43 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 05, 2017, 11:34:09 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to
Title: Re: Summoned to the Depot
Post by: john m on September 05, 2017, 11:35:26 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to

Do My taxi allow it ?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 05, 2017, 11:37:39 AM
Doesn't bother me, erm. As a driver I don't know or need to know whether an "Account" job is being paid by card or through a corporate account. They probably pay c.2% on cards and lose a bit more to chargebacks. Commission on all jobs being equal is fair enough given that the firm assumes all credit risk on card/account jobs. However, if drivers were allowed charge full fare commission ought to revert to 10%.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 05, 2017, 11:42:00 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to

Do My taxi allow it ?
Ask them, not me  ::fight
Title: Re: Summoned to the Depot
Post by: john m on September 05, 2017, 11:43:28 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to

Do My taxi allow it ?
Ask them, not me  ::fight

Were sending in an Envoy tomorrow he might ask for us .I think he asked if we had any questions we wanted answered by the Dungeon.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 05, 2017, 11:44:31 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to

Do My taxi allow it ?

If you have a Sumup card reader from MyTaxi you're not charged commission on tranactions so why would you charge a customer extra?
And how would MyTaxi know what you've charged an off street hail who wishes to and you've accepted to accept a card payment via Sumup?


Title: Re: Summoned to the Depot
Post by: Vikkiz on September 05, 2017, 11:47:38 AM
There you Go Rodent another question for ryour meeting .Why do they not apply the % on Credit Card payments allowed by the NTA as printed on the farecard .another discount ?

The 5% is not an extra, it's an option. Drivers can charge it if they want. They dont have to

Do My taxi allow it ?

If you have a Sumup card reader from MyTaxi you're not charged commission on tranactions so why would you charge a customer extra?
And how would MyTaxi know what you've charged an off street hail who wishes to and you've accepted to accept a card payment via Sumup?

I think he is talking about MyTaxi account jobs. Some of them might actually be business accounts and some might then be peoples personal cards, we as drivers would never know
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 05, 2017, 11:51:26 AM
As above, it doesn't bother me at all, erm. A one size fits all rate of commission makes sense and works for me.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 05, 2017, 12:01:45 PM
I think he is talking about MyTaxi account jobs. Some of them might actually be business accounts and some might then be peoples personal cards, we as drivers would never know



So he wants to know if he can charge an extra x% to a MyTaxi card account passenger to compensate for the x% he's being charged by MyTaxi for card transaction?

Hey MFH....link me to another taxi forum....quickly!!
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 05, 2017, 12:04:05 PM
I think he is talking about MyTaxi account jobs. Some of them might actually be business accounts and some might then be peoples personal cards, we as drivers would never know



So he wants to know if he can charge an extra x% to a MyTaxi card account passenger to compensate for the x% he's being charged by MyTaxi for card transaction?

Hey MFH....link me to another taxi forum....quickly!!
He can charge it if he wants but then he might be summoned to the Depot/Dungeon too
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 05, 2017, 01:17:59 PM
I don't think he'd be summoned,just excommunicated!!
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 05, 2017, 01:20:24 PM
I don't think he'd be summoned,just excommunicated!!

Maybe even executed haha
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 05, 2017, 01:21:40 PM
I don't think he'd be summoned,just excommunicated!!

Maybe even executed haha

The Teflon John!!
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 05, 2017, 02:48:09 PM
Seriously tell them tomorrow puc would get alot of work covered fir them durning peak time
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 05, 2017, 02:55:19 PM
Seriously tell them tomorrow puc would get alot of work covered fir them durning peak time

So would just dropping the 12%,i mean seriously,remove their collective heads out of their untickled rectums!!
Title: Re: Summoned to the Depot
Post by: Dr. Martin Gooter Bling on September 06, 2017, 01:51:26 AM
I'm thinking of giving mybollix a lash.
how does it work.
How far do you have to travel on average to pick a cunt up.
Thanks lads.
Title: Re: Summoned to the Depot
Post by: markmiwurdz on September 06, 2017, 10:46:31 AM
Toe the line Rat and all this can be yours..... >:D >:D
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 06, 2017, 11:14:00 AM
I'm thinking of giving mybollix a lash.
how does it work.
How far do you have to travel on average to pick a cunt up.
Thanks lads.

If you become an Ambassador i think the passenger has to come to you....otherwise you'll be offered jobs up to 6.5 kms away,any jobs from Metres to 1km away,they'll tease you with the offer....but there'll always be someone closer...but the job offers from 2.5-6.5 kms away...you'll always be the nearest...that's the way they roll!!
Title: Re: Summoned to the Depot
Post by: john m on September 06, 2017, 11:47:17 AM
If your going to give it a go .Get someone you know to recommend you they will get some shrapnel for the introduction .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 06, 2017, 11:48:42 AM
Fair play Spinal I miss the honeymoon period on the apps.Try it but unless you've been paying for a radio you'll lose patience with it eventually.
Title: Re: Summoned to the Depot
Post by: john m on September 06, 2017, 11:54:10 AM
 Ok Rodent Operation Splishey Sploshey Drinkey Quickey begins Im on my way .......... Does anybody know what bus you get from Clondalkin to town ?How much is the fare ?
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 06, 2017, 12:00:07 PM
It's hard to give another driver yer money isn't it?..get the bus and ya won't be reminded of work.
Title: Re: Summoned to the Depot
Post by: john m on September 06, 2017, 12:01:49 PM
anybody out around Clondalkin/
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 06, 2017, 12:19:47 PM
anybody out around Clondalkin/

MyTaxi? lol
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 06, 2017, 12:23:47 PM
Erm get the Airport shuttle from the Clarion liffey valley and Halpos can get u from there.Sorted..
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 06, 2017, 01:35:30 PM
Erm get the Airport shuttle from the Clarion liffey valley and Halpos can get u from there.Sorted..

https://youtu.be/Lqlp_CuG_TE
Title: Re: Summoned to the Depot
Post by: john m on September 06, 2017, 03:17:26 PM
I think they might be torturing him .still waiting
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 06, 2017, 03:17:43 PM
Are ya on yer own Ermy?
Title: Re: Summoned to the Depot
Post by: Belker on September 06, 2017, 03:27:25 PM
Did Rats show up fer the meet ?
Rumour has it that he was on the 'Lash' yesterday !
Title: Re: Summoned to the Depot
Post by: markmiwurdz on September 06, 2017, 04:23:48 PM
Any sign of???

(http://38.media.tumblr.com/7ec72f36c9d2aad152f51a57e8b46eac/tumblr_nc0ibkOOEi1r20cpyo1_250.gif)
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 06, 2017, 04:27:06 PM
2 less!!
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 06, 2017, 10:33:29 PM
So no news we all kept in the dark
Why say hes going to head office if he doesent wanna share what happened?
Traffic for the site? Or all made up?
Stupid
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 06, 2017, 10:52:25 PM
Probably still in Toners gettin themselves ready to head around to Coppers....they might get the sympathy ride off some yoke!!
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 12:00:28 AM
HELLO BOYS .Rodent met with the Head Honcho .Some interesting conversations but its up to him to report ,But the devious bollox came back to base camp in Toners full of gifts Free till rolls Biros (I told ya he would and a 3/4 used Diary ).Well I thought he was me mate he flung the 3/4 out of date Diary in my Direction and said here you go Erm you can have that Diary .I looked at it and told him-it wasent a Diary it was a note book so he took it back .I think he is on the Train to the sunny seaside resort of Balbriggan but dont drop around to his gaff he is heading for the pub .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 07, 2017, 07:54:30 AM
Is he an ambassador now?
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 08:09:28 AM
Not yet but he got Stuff .Im thinking I might even drop into the new driver center meself some day get some Coffee and a Biro and me own notebook ,Did I tell ya about the Rodent the Indian Giver He got a new notebook and when he thought it was a 8/12s out of date Diary he gave it to me only to take it back .
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 07, 2017, 08:14:07 AM
Hardly expect them to be handing out 2018 diaries yet?..that would be presumptuous.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 07, 2017, 09:38:09 AM
Probably havin a menage a trois with Tim and Wild Bill in the saddle!!
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 07, 2017, 01:50:59 PM
Apologies, TD42. I was pissed when I got home last night and I'm not long outta bed now.

Anywaysanall, last time I was in the depot was back in 2014 when I joined Hail0 having bypassed the waiting list of drivers, presumably because I hold a Wicklow licence as well as Dublin. It’s a different place these days, bright and modern with a state of the art coffee machine and friendly staff on hand to help with any problems you’re experiencing and hand out merchandise such as till rolls, notebooks, biros, branded clothing, etc… Upstairs is a hive of activity with various offices and meeting rooms facilitating the support team, the marketing department and the finance/admin functions.

Anyway I met the two people in charge of the Irish operation, Tim Arnold (General Manager) and Fiona Brady (Senior Operations Manager). For some reason I expected Tim to have an air of arrogance so I was a bit disappointed that he didn’t. Both were welcoming, friendly and seemed genuinely interested in the feedback provided. For the most part it’s nothing they haven’t heard before and they have plans in place to address most issues discussed.

Rolling out app updates isn’t as straightforward a process as might have been the case under the Hail0 brand. The mytaxi app has been around for as long as Hail0 without attracting negative feedback from drivers in other regions who have no experience of the Hail0 user interface. However, changes are being made with development centres in Germany and Spain working on the various issues raised by drivers as well as satisfying corporate requirements. Bringing back the “going home” facility was mentioned in addition to the other points raised.

DAA’s commitment to it’s restrictive practices is a problem for mytaxi and it’s drivers. I’m told the passenger app has been updated tao direct clients to the prescribed areas but we have all seem the cones out in the short term car park at T1 and Tim mentioned that the free of charge access period has been reduced. I covered a couple of T2 jobs in the early hours of Sunday morning, the queue for taxis was horrendous and the Kesh was empty. If the rumours that mytaxi is to be represented on TAC are true I guess drivers opposed to quantitative regulation at DAP will have an ally in that arena.

Fiona assures me that the tone of replies from the support team is not intended to be condescending and she will review the set responses. A couple of posters on Roy’s referred to one which essentially told drivers offering feedback not to waste the support team’s time. I haven’t had that one myself yet but if anyone still has a copy of it please post it up and I’ll pass it on.

mytaxi obviously has access to reams of statistics on our trade. No doubt those statistics will form the basis of it’s lobbying activities going forward. Given the firm’s marketing and communications skills it is likely to become the driving force behind future regulatory changes. Interestingly, 60% of taxis don’t work during some weekend peak periods. The prospect of bringing back Cosies is something mytaxi seems to support with a view to satisfying increasing demand.

The number one complaint from drivers is no pick up charge. Charging PUC wasn’t ruled out but it would require Irish management justifying it to board. The first question is would it result in more jobs being covered. Of course, my somewhat biased answer to that is yes. The next question is how much, if any, passenger demand would be lost. Given that passenger numbers keep increasing despite significant levels of complaints on (social) media I’m inclined to conclude that losses would be minimal and short-term. I guess it’s up to drivers to make sure it stays on the agenda!
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 01:59:04 PM
Can you explain to the men why you took back the little black book after offering it to me .
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 07, 2017, 02:01:34 PM
I can, erm. I thought it was an almost expired diary until you opened it, you shoulda kept it shut!

Merchandise from the depot:

(https://s26.postimg.cc/z4xs0s51h/IMG_20170906_152940.jpg) (https://postimg.cc/image/z4xs0s51h/)

Alcoholic beverages purchased from Toners, Baggot St.
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 02:03:02 PM
I can, erm. I thought it was an almost expired diary until you opened it, you shoulda kept it shut!

Merchandise from the depot:

(https://s26.postimg.cc/z4xs0s51h/IMG_20170906_152940.jpg) (https://postimg.cc/image/z4xs0s51h/)

Alcoholic beverages purchased from Toners, Baggot St.

Ok then .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 07, 2017, 02:15:17 PM
What do they mean by board approval?Drivers have been calling for the PUC for years.Also the Mytaxi general website already says it doesn't mess around with local fares and tariffs.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 07, 2017, 02:25:45 PM
I guess they need to convince the board that it makes sense to increase fares. If they can't conclude that more work would be covered it'd be hard to conclude that there's any sense to it from the firm's perspective. The fact that they've never advertised no PUC as a discount, arguably, makes it more difficult to introduce to passengers.
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 02:31:47 PM
  My argument yesterday after a few Pints .Why would they apply the PUC and leave the field open to new entrants to grab their clients by offering a no PUC service .If somebody like Gett (VW) decided to enter the market they could throw free fare vouchers at passengers and drivers would follow .What is needed is a Cunning Plan and I bet you have one , >:D >:D >:D
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 07, 2017, 02:34:03 PM
As soon as think you have it figured they up-end you. Think Joe Pesci in Lethal Weapon after the drive-in.
Title: Re: Summoned to the Depot
Post by: Wingnut on September 07, 2017, 02:35:04 PM
Why would drivers join another company that doesn't offer the pick up, hopefully Mytaxi will see the light and add it on. I was looking at the passenger app and there is no mention of the PUC being discounted or added for that matter.
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 02:41:54 PM
Why would drivers join another company that doesn't offer the pick up, hopefully Mytaxi will see the light and add it on. I was looking at the passenger app and there is no mention of the PUC being discounted or added for that matter.

No sense being with a company that has no work .The real question is why would passengers pay more ???????????? .
Title: Re: Summoned to the Depot
Post by: Wingnut on September 07, 2017, 02:43:24 PM
Well they could wait on the busy discounting company that has feck all drivers to pick them up I suppose.
Title: Re: Summoned to the Depot
Post by: Wingnut on September 07, 2017, 02:48:32 PM
Hi Wingnut,

Is there an action required for this feedback? Do you wish to apply for a scrub fee?

If not, please refrain from sending feedback of this nature. It is imperative that we get to serious cases as soon as possible and feedback like the below is slowing our response time to these types of cases.

DRIVER TIPS!
Hailo has recently signed up some large hotel accounts including including 5 of the top 10 hotels in Dublin as well as many more nationwide. As is standard within the taxi industry in Ireland, hotels require a €2 commission for each taxi journey they book. Please don't forget to add this charge to hotel bookings. For more information see https://blog.hailoapp.com/2016/07/18/booking-fee-for-hailo-hotel-jobs/

Regards

[name removed]

I think this is the email that you had reference to Rat.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 07, 2017, 02:49:43 PM
That's the one, thanks.
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 07, 2017, 02:50:50 PM
Sweet bit of deflection there Mytaxi.
Title: Re: Summoned to the Depot
Post by: john m on September 07, 2017, 02:54:03 PM
Ah the old .We are concerned that you are concerned reply while ignoring your concerns in the answer .
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 07, 2017, 02:55:05 PM
Aside from the cutting intro, it's very clever. Now remember to....
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 07, 2017, 02:57:58 PM
I can, erm. I thought it was an almost expired diary until you opened it, you shoulda kept it shut!

Merchandise from the depot:

(https://s26.postimg.cc/z4xs0s51h/IMG_20170906_152940.jpg) (https://postimg.cc/image/z4xs0s51h/)

Alcoholic beverages purchased from Toners, Baggot St.

No Hi Karate aftershave then?

I think there's plenty of taxis around at the weekend...they're just not preparded to accept an e-hail at 12% commission over a street hail of your choice at 0% commission....simples!!
Title: Re: Summoned to the Depot
Post by: Wingnut on September 07, 2017, 03:06:29 PM
Here's a question, is the Mytaxi office staffed at the weekend or is it fully automated?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 07, 2017, 03:12:16 PM
They understand that, Hal. They mentioned looking at incremental costs to drivers, incentive schemes, etc. However, they're also aware that there's other reasons for drivers seeking to limit the amount of jobs they complete. From our perspective I guess it's important that NTA, TAC and whoever else they might lobby are equally aware of such matters. If dispatchers become the de facto source of statistical analysis for those in power we're doomed!

The driver office is open Mon-Fri 09:00-17:00. I wouldn't imagine there's much activity outside of office hours, Wingnut.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 07, 2017, 03:28:45 PM
I understand that some drivers want to limit the amount of (traceable) jobs they cover but i suppose we need to know how many passengers are signed up to apps...and i don't mean Garda like makey up figures...as many passengers would be signed to multiple apps and what that means as a percentage, but you also need to know passengers social habits(goin out etc)but i'm sure the appys would swing those numbers to suit their agenda
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 07, 2017, 03:39:29 PM
New FOR SALE section coming soon, with a limited amount of MyTaxi merchandise  rofl rofl rofl rofl
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 07, 2017, 07:45:29 PM
  My argument yesterday after a few Pints .Why would they apply the PUC and leave the field open to new entrants to grab their clients by offering a no PUC service .If somebody like Gett (VW) decided to enter the market they could throw free fare vouchers at passengers and drivers would follow .What is needed is a Cunning Plan and I bet you have one , >:D >:D >:D


No its established since hsilo
Besides if I had 2 apps one with puc and othet without which do I cover?
The one with puc even at perk ill cover it
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 07, 2017, 07:49:18 PM
So if they so nice to you and seem to break from the hailo attitude of pig ignorance towards drivers why are they still employing wild bill the sticker remover?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 08, 2017, 01:51:25 AM
Would you be prepared to give anything in return for the PUC, TD42? Just thinking aloud but what if drivers suggested doing away with no contact fees and donating half the PUC to a homeless (or other) charity for a year or until a set target is achieved. Then they'd save money on processing no contacts, wouldn't have to keep thinking about maybe possibly passing no contact fees on to clients and they could have a nice headline for a press release e.g. mytaxi drivers to raise €10,000,000 for ano?
Title: Re: Summoned to the Depot
Post by: john m on September 08, 2017, 07:10:09 AM
So let me Understand what I think you are saying Rodent .Taxi Drivers should approach Mytaxi with the Proposal of Reintroducing the FULL Pickup Charge on ALL Fares ie 2 euro .And to soften the impact of its introduction  we, for lets say the first year Drivers might  donate 1 euro if Mytaxi donated their commission on that 1 Euro as well to A or a number of Homeless Charities .Taxi drivers During the Economic Turndown had foregone the Pick Up Charge to help to Promote Taxi usage but now that the Economy has recovered we now feel that that Gesture is no longer necessary but as we are a Socially aware group of workers we now wish to contribute to the great Social issue we see every day as we strive to present a Professional service ie Homelessness .

  Our Charitable donation of 50% of the PUC would only be for one year and after that time frame the Full Pick Up Fare would revert to the driver .
   
Title: Re: Summoned to the Depot
Post by: john m on September 08, 2017, 07:41:16 AM
Would you be prepared to give anything in return for the PUC, TD42? Just thinking aloud but what if drivers suggested doing away with no contact fees and donating half the PUC to a homeless (or other) charity for a year or until a set target is achieved. Then they'd save money on processing no contacts, wouldn't have to keep thinking about maybe possibly passing no contact fees on to clients and they could have a nice headline for a press release e.g. mytaxi drivers to raise €10,000,000 for ano?


 Only a Genius would come up with that idea .Did you not whisper that to me over a pint the other day .The missing piece of the puzzle Rodent and it should of been OBVIOUS especially to me .Drivers would have the Option to OPT IN . Im sure if enough signaled their intention to  opt in it would be hard for any company not to consider the reintroduction of the PUC .
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 08, 2017, 10:49:49 AM
How about I keep the 2 euro as the law says I can ?
This way I don't end up homeless
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 08, 2017, 11:40:32 AM
I've realised since they introduced the radius sider my weekly job value has been down to around the 50/60 euro mark.Hardly worth leaving it on at that level to be tormented by beeping jobs that never materialise.I don't really care for medals or access to the pre book screen.Never interested me.

I'm gonna uninstal the app until they come back with a better offering.It's hard to believe drivers have been asking for a better deal for years but they thought they could weather it out and ignore things.Gobshites.

I really don't like the way they're lying on the twitter account telling customers that it's really busy instead that drivers don't wanna cover the work because it's low value work without a PUC.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 08, 2017, 11:49:40 AM
I agree with you MFH, whenever i set the slider to 10KM i get kob offers for donabate, portrane, rush while im in the portmarnock area, Swords area while I'm in Coolock, Portmarnock and Howth when I am in the Airport. It never seems to offer me a closer job. But if I put the slider down to 1, 1.5, 2, 2.5 I get sweet F all offers or are usually offers of jobs just behind me while I'm in a one way area; IE: top of College Green when I'm on Westmoreland Street at O'Connell Bridge. I do fuck all for them anyways and only if it suits me and it's close by. I am tempted by the "Pick up in 10 Minutes" jobs as I know I have time to get there and they are usually going to the airport and usually get priority(not that that really matters)
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 08, 2017, 11:58:19 AM
Its a joke they expect us to drive miles in traffic and no.puc
Just let them down let the customers get pissed off with it too
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 08, 2017, 12:18:08 PM
I've realised since they introduced the radius sider my weekly job value has been down to around the 50/60 euro mark.Hardly worth leaving it on at that level to be tormented by beeping jobs that never materialise.I don't really care for medals or access to the pre book screen.Never interested me.

I'm gonna uninstal the app until they come back with a better offering.It's hard to believe drivers have been asking for a better deal for years but they thought they could weather it out and ignore things.Gobshites.

I really don't like the way they're lying on the twitter account telling customers that it's really busy instead that drivers don't wanna cover the work because it's low value work without a PUC.
[/quote

Gobshites, yes.......always were and nothing will change there....Rip Van Winkle syndrome.......zzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzzz.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 08, 2017, 12:46:17 PM
Had more people off the street in last night saying they couldn't get a MyTaxi....i'm thinking of just prerecording my spiel that i've been at pains to explain why they can't....(not being offered the nearest car to them,Priority,Ambassadors...etc,etc),the passenger seems to be down the list of their priorities!!
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 08, 2017, 12:59:34 PM
All part of Uber's grand plan..or not?
Title: Re: Summoned to the Depot
Post by: john m on September 08, 2017, 01:08:04 PM
How about I keep the 2 euro as the law says I can ?
This way I don't end up homeless

If you work for Mytaxi they at present they dont charge the PUC so you get NOTHING .Rats Question was would you be willing to give a little in the short term to incentive Mytaxi to change their PUC policy so you could get all of it in the end .

  I suggested an Opt in .Im sure if enough drivers opted in it would be difficult for Mytaxi not to consider it .But the opt in is optional so I suppose your reply to The Rodents original question is NO .
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 08, 2017, 01:09:04 PM
All part of Uber's grand plan..or not?

Not part of MyTaxis' grand plan..or is it?
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 08, 2017, 01:11:30 PM
Not now Kato, you phoooool! rofl
Title: Re: Summoned to the Depot
Post by: john m on September 08, 2017, 01:23:57 PM
Lippy .Meself and the Rodent were just  swamping pints when the discussion came to how can we get the PUC back .Drivers are complaining they want the PUC back then they say they will drop the app but then the same lads complain about the distance they have to travel to do a Pick up  as ALL the nearby work is already being covered (by drivers working without the PUC).So joining the dots the work is getting covered without the PUC by drivers who want the PUC .On the face of it why would Mytaxi reintroduce the PUC they might if there was both a financial and PR benefit .No matter what people post most of them will use the app as long as the app has work .


  Anyhow it was just a random idea of how we might get the PUC back .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 08, 2017, 02:15:45 PM
Erm drivers aren't all desperate.Remember that.No need to offer concessions when yer winning.Mytaxis reputation is in the toilet bowl.Any improvement in service times will be welcomed by passengers IMO.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 08, 2017, 02:21:40 PM
Not all drivers are desperate but some are. Some will pass street jhails to pick up My Taxi passengers for fear of not getting their gold status.
Title: Re: Summoned to the Depot
Post by: john m on September 08, 2017, 02:27:35 PM
Erm drivers aren't all desperate.Remember that.No need to offer concessions when yer winning.Mytaxis reputation is in the toilet bowl.Any improvement in service times will be welcomed by passengers IMO.

Drivers are winning all right we are not getting the PUC .All we are doing is asking lads what they think .
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 08, 2017, 02:30:15 PM
The only ones losing out are the ones covering the work without a PUC.I'd entertain them if they weren't ignoring us for the last 3 years.
Title: Re: Summoned to the Depot
Post by: Dr. Martin Gooter Bling on September 08, 2017, 09:47:24 PM
I'm thinking of giving mybollix a lash.
how does it work.
How far do you have to travel on average to pick a cunt up.
Thanks lads.

If you become an Ambassador i think the passenger has to come to you....otherwise you'll be offered jobs up to 6.5 kms away,any jobs from Metres to 1km away,they'll tease you with the offer....but there'll always be someone closer...but the job offers from 2.5-6.5 kms away...you'll always be the nearest...that's the way they roll!!
Can you cancel runs that are too far away.
And if so are you penalised or locked out of the game if you do it too many times.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 08, 2017, 09:55:14 PM
I'm thinking of giving mybollix a lash.
how does it work.
How far do you have to travel on average to pick a cunt up.
Thanks lads.

If you become an Ambassador i think the passenger has to come to you....otherwise you'll be offered jobs up to 6.5 kms away,any jobs from Metres to 1km away,they'll tease you with the offer....but there'll always be someone closer...but the job offers from 2.5-6.5 kms away...you'll always be the nearest...that's the way they roll!!
Can you cancel runs that are too far away.
And if so are you penalised or locked out of the game if you do it too many times.
You just don't accept them, easy peasy
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 08, 2017, 11:18:43 PM
See what annoyed me most is u can put it on for hotels and customers don't mind
But dont dare put it on legally for your self
Title: Re: Summoned to the Depot
Post by: Dr. Martin Gooter Bling on September 08, 2017, 11:22:44 PM
coola boola
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 08, 2017, 11:55:05 PM
See what annoyed me most is u can put it on for hotels and customers don't mind
But dont dare put it on legally for your self

Yep....that was mentioned on Roys kip and the "hospitality" charge goes back to the hotel,a business that can charge what the fuk they like with no regulation with regard to prices,just check prices for All Ireland weekend or any weekend for that matter,not that you'll get a room anyway,
Still annoying all the same that they see it as ok to apply it in this instance,i do remember when i was with C2K that it was rumoured that Anto paid hotels quite handsomely for their custom,probably still does seeing as their cars are permanently outside the Crowne Plaza Santry.
Title: Re: Summoned to the Depot
Post by: Dr. Martin Gooter Bling on September 09, 2017, 12:53:54 AM
how big a piece of the cake do they take and how long are you waiting for the bread to be deposited in to your account.
Title: Re: Summoned to the Depot
Post by: the driver on September 09, 2017, 07:43:26 AM
Right we have the report from the meeting but 1 big question remains unanswered.Did Rats get the ERMS missing bobo sorted out?If he did'nt then the meeting was a waste of time.
Title: Re: Summoned to the Depot
Post by: john m on September 09, 2017, 09:23:51 AM
Right we have the report from the meeting but 1 big question remains unanswered.Did Rats get the ERMS missing bobo sorted out?If he did'nt then the meeting was a waste of time.

 I should never send a lad on a mans mission .He did get Biros and a secret notebook .
Title: Re: Summoned to the Depot
Post by: the driver on September 09, 2017, 10:37:20 AM
Right we have the report from the meeting but 1 big question remains unanswered.Did Rats get the ERMS missing bobo sorted out?If he did'nt then the meeting was a waste of time.

 I should never send a lad on a mans mission .He did get Biros and a secret notebook .
[/uote]Was your cheque for 40E hidden in the secret notebook?Did Rats spend the 40E plying you with drink in Toners  or is young (not arrogant) Tim spending in the Slbourne as we speak?
Title: Re: Summoned to the Depot
Post by: john m on September 09, 2017, 10:44:36 AM
Driver I dont think the Rodent would pocket me Bobo although he did suffer a minor setback in Paddy Powers on the day but you know the Rodent finds good in everything although he gave Paddy a few quid he did get a Paddy Power biro to add to his Mytaxi one and he got a FREE cup of coffee from the coffee machine in the bookies that machine is placed just beside the jacks door .I wonder how many unwashed hands that had just pointed a cheesy mickey at the potty used that coffee machine that the Rodent got the FREE coffee from .Doubt the coffee was even germ FREE . rofl rofl rofl rofl rofl
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 09, 2017, 12:12:58 PM
I wouldn't say it was a waste of time, TD... but, as noted before attending, there wasn't really anything said that couldn't have been dealt with online although you do, arguably, get a better idea of their underlying views in general terms from face to face contact. It was interesting to learn how they view DAA, they'd probably have to be more diplomatic on paper in that case and I got the impression that their approach to covering increased demand going forward doesn't need to create as much conflict with drivers as I might have thought.

To expand on the latter, it's useful to consider Gett's approach - ignoring the fact that Gett has yet to launch in Dublin. In Russia, in particular, Gett has encouraged new entrants with finance deals on Polos, Rapids and Octavias. The underlying difference between Daimler's approach to rideshare and VWs approach is that VW isn't just interested in harvesting data for future projects it wants a shorter term return from selling cars to the hundreds of thousands of (potential) car owners that use the driver apps. The same can be said of other manufacturers with Toyota's interest in Uber probably being the most prominent example. As far as our market is concerned Daimler would have to heavily discount it's motors to make them attractive to existing drivers or new entrants hence mytaxi is more open to promoting better utilisation of the existing fleet perhaps through the reintroduction of Cosies. Of course this approach sits well with the underlying principles of rideshare/car sharing/etc.

Better the devil you know?
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 09, 2017, 12:54:28 PM
How about I keep the 2 euro as the law says I can ?
This way I don't end up homeless

To "keep" something one must have it. Drivers who play by the rules don't have anything to keep. I thought about suggesting a charity element at the meeting but thought better of it opting to run it by drivers on here first. As it seems the erm is the only other driver to support the idea I won't bother putting it to the firm.

However, I've thrown the idea out there, maybe someone else will pick up on it. I note that the new driver focussed app is going to launch with no PUC and is going to consider introducing half a PUC next year, I guess it may be interested in considering alternatives.
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 09, 2017, 01:49:15 PM
Don't let us discourage ya RC.if ya had of said dogs trust instead of homeless charity ya might have gotten a different reception.When yer bombarded by the homeless crisis on every media outlet every day of the week after a while it loses its effectiveness.Anyways anytime Erm says something is a good idea we all start to question it.That's the Erm for ya.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 09, 2017, 02:04:20 PM
Dogs Trust....hmmm,not so sure that would have swung it either,but agree on the homeless crisis being rammed down your T shirt on a daiy basis,personally i believe it's a complex issue,one size certainly doesn't fit all,i suppose we're all a couple of paychecks...lodgements away from a situation where we could find ourselves in similar circumstances,

It would have be presumptuous of RC to suggest such an arrangement before putting it to the forum committee first!! lol
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 09, 2017, 02:18:36 PM
Well, I wouldn't have been speaking for anyone other than myself. Just when a crazy idea like that entered my head I decided I'd prefer get other drivers' opinions rather than the bosses' opinions. To be honest, if Whistle was promoted as full fare the idea wouldn't have entered my head. Given that no PUC is the number one complaint from drivers, I'd be inclined to put that front and centre in any proposed driver focussed app. Given that the new app promoters don't see it that way and give that neither the erm nor Joe Heron see it as an issue I just got to thinking half a loaf might be better than no bread.

I'd still be prepared to give up no contact fees for full fare, might run that by the bossmen at some stage... maybe replace the no contact fee with some form of enhanced priority until the driver gets another job, akin to being put back number one.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 09, 2017, 02:34:51 PM
akin to being put back number one.


....for a fare 5.5kms away!!
Priority is just a scam...but you'll always have drivers chasin the dragon and never really knowing whether having it is of any benefit..but better to believe having it is better than not,
Their new promotion won't make me pass punters on the street and as i'll be off tonight it'll be of little consequence.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 09, 2017, 02:40:25 PM
I'm not a fan of priority but it doesn't bother me, if drivers want to chase it let them. Similarly, I don't think there's many circumstance under which I'd drive 5.5 kilos for a job, PUC included or not. The bottom line is that I'd rather have PUC on every job than the odd no contact fee here and there.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 09, 2017, 03:13:46 PM
The no contact fee retrieval is designed to dissuade drivers from applying for it,i might be inclined to do it on a slow night or where i feel the punter has taken the pi$$ but generally i just let it go and move on...but that reminds me,on Thurs night i accepted a job for a pick up at Ikea,so yer wan walking out and approachin one o dem parked on the footpath illegally plying for hire types,saw her have a few words with the driver as i approached, tried ringing but she ignored and then she cancelled...but do i fit the criteria for a scrub fee?...we'll see!!
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 09, 2017, 05:47:14 PM
If i was to be getting a PUC and not getting a scrub fee it would mean that drivers wont wait the 5 minutes to cancel the job. I know i wouldnt. I'd only be waiting 2 or 3 minutes
Title: Re: Summoned to the Depot
Post by: Taxi driver42 on September 09, 2017, 06:04:43 PM
I used to go out with a homeless girl
It was great ya didnt have to drop her home just leave her on any street

True story
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 09, 2017, 06:11:25 PM
I used to go out with a homeless girl
It was great ya didnt have to drop her home just leave her on any street

True story

Ah,we believe ya!! ::fds
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 09, 2017, 10:58:36 PM
If i was to be getting a PUC and not getting a scrub fee it would mean that drivers wont wait the 5 minutes to cancel the job. I know i wouldnt. I'd only be waiting 2 or 3 minutes

I guess most drivers would wait until it's obvious that the client isn't going to show. If you take the job one would assume you want it so you will make a reasonable attempt to get it e.g. by attempting to contact the client by telephone after waiting for approximately 97 seconds.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 09, 2017, 11:06:29 PM
If i was to be getting a PUC and not getting a scrub fee it would mean that drivers wont wait the 5 minutes to cancel the job. I know i wouldnt. I'd only be waiting 2 or 3 minutes

I guess most drivers would wait until it's obvious that the client isn't going to show. If you take the job one would assume you want it so you will make a reasonable attempt to get it e.g. by attempting to contact the client by telephone after waiting for approximately 97 seconds.
97 seconds, I hit arrived when I turn onto their road or when I know I'm close enough. Then as soon as I'm actually outside I'll ring them. If there's no answer I no don't have to wait 5 minutes but only about 3 and a half to 4 minutes.

But if we were to not get a scrub fee I'd be gone after no answer on the phone. Why wait 5 minutes to realise the passengers aren't coming out. And then we are supposed to go through the rigmarole, still outside the pickup spot, in regards to claiming your scrub fee.
Title: Re: Summoned to the Depot
Post by: mercenary for hire on September 10, 2017, 08:56:16 AM
Before I deleted the app I was cancelling jobs after two minutes waiting.Nothing worse than doing yer best to get to customers then sitting there like a tool for an additional 5 minutes without charging.

Daytime work is mostly low value on it so I'd cancel and drive off.Business has improved enough that we don't have to accept waiting 5 minutes free without a PUC.Never once got a call from Mytaxi about cancelling jobs.London lads wait 2.5 mins before the meter goes on.5 mins is a long time when yer double parked on a busy road in town.
Title: Re: Summoned to the Depot
Post by: Wingnut on September 10, 2017, 11:09:42 AM
When does five minutes feel like a half an hour?

Two minutes and a courtesy phone call to find out if the passenger is coming or not would be more than enough.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 10, 2017, 11:39:56 AM
Distance to job/traffic etc should determine if waiting time is necessary, i'm sure on jobs over a certain distance a message could be displayed to the customer that the meter will start when car has arrived....i'm sure some drivers will no doubt abuse it though.
Title: Re: Summoned to the Depot
Post by: Vikkiz on September 10, 2017, 12:32:09 PM
The customer has ordered a taxi, they know it's on the way. No need for any waiting time at all
Title: Re: Summoned to the Depot
Post by: john m on September 10, 2017, 12:38:41 PM
The 5 minutes waiting time should start from when you accept the ehail .I have a pain in me cock with Sharon and Daniell hitting the app before they have their make up on .It takes you 3 or 4 minutes to get to the pick up point then they want another 5 minutes .
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 10, 2017, 01:00:32 PM
The customer has ordered a taxi, they know it's on the way. No need for any waiting time at all

Completely agree John....goin backwards with technology,customer has real time info unlike the old days,can't understand for the life of me why Hailo even introduced it,i mean did passengers start complaining that their taxi was arriving too quickly?...they cudda just told their customers customer not to hail until they're ready.
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 10, 2017, 01:03:07 PM
But if we were to not get a scrub fee I'd be gone after no answer on the phone. Why wait 5 minutes to realise the passengers aren't coming out. And then we are supposed to go through the rigmarole, still outside the pickup spot, in regards to claiming your scrub fee.

No pint to being too impatient. Remember why you took the job in the first place i.e. to do it!
Title: Re: Summoned to the Depot
Post by: john m on September 10, 2017, 01:14:05 PM
SORRY Rodent I forgot to ask .How are Ya I hope you are feeling better .
Title: Re: Summoned to the Depot
Post by: The Liffey Lip on September 10, 2017, 01:35:25 PM
As several political commentators have predicted-the next world war will be fought digitally. 8)
Title: Re: Summoned to the Depot
Post by: Rat Catcher on September 10, 2017, 01:39:04 PM
Worst bout of influenza ever, erm. I was lucky to escape with my life when I caught a bad dose a few years back. This time it's worse, much much worse. I barely have the strength to type.
Title: Re: Summoned to the Depot
Post by: Shallowhal on September 10, 2017, 01:44:41 PM
I barely have the strength to type.


Clearly not the worst bout of manflu so!!
Title: Re: Summoned to the Depot
Post by: john m on September 10, 2017, 01:58:54 PM
Worst bout of influenza ever, erm. I was lucky to escape with my life when I caught a bad dose a few years back. This time it's worse, much much worse. I barely have the strength to type.

 I hope it dosent effect your dart throwing arm or even worse your drinking arm .
Title: Re: Summoned to the Depot
Post by: Belker on September 11, 2017, 08:35:35 AM
Fiona assures me that the tone of replies from the support team is not intended to be condescending and she will review the set responses.

The one set responce that I hate is "Only accept jobs that you can cover" after you cancel a job.

Fer example last Sat night 12.30am and I'm heading only 100m to a job, I ring Langer-Dan, he answers and this was his responce, I kid you not; "Sorry Bud, I didn't bother cancelling, sure it's Sat night and you will have no bother in getting another job in Two minutes..."
I bite my lip and hang up on him, then I cancelled the job, only to be told by Mytaxi "Only accept jobs that you can cover !"
Title: Re: Summoned to the Depot
Post by: Belker on September 11, 2017, 09:15:27 AM
As several political commentators have predicted-the next world war will be fought digitally. 8)

To quote Albert Einstein; “I know not with what weapons World War III will be fought, but World War IV will be fought with sticks and stones.”