Irish Taxi Forum

Public Area => Taxi Talk => Topic started by: john m on September 04, 2017, 01:30:26 pm

Title: What do you think
Post by: john m on September 04, 2017, 01:30:26 pm
Me Again
 
The story begins .Its a nice night the temperature is about 17 there is some Techno Emma Jai on the Cd when the throbbing base line gets interrupted by the familiar ping of the Mytaxi App summoning the driver to a pick up he accepts then the saga begins .
 
  Lets call the driver John although that might not be his real name but then again it might .Is it actually relevant what we call him ? Any how I digress or do I ?
 
Ok I have painted the picture of the scene now to the Drama .(isint this a nice way to get an E mail )
 
John the Driver nice fella just dosent stand for condescending nonsense from ANYBODY pulls up outside the address The customer details are Brian Mc Brian (not the actual name as I would not disclose a passengers private details )A tall good looking sultry girl appears at the door of the car looking vivacious and smelling of cheap perfume she whispers are you John ?John says are you Brian with a knowing glint that this Goddess about to enter his taxi is not Brian but she came out of the address  she says yes , she smiles and slides into the back of the car and John the ever efficient taxi driver presses the passenger on board icon inquires from THE passenger their desired location its only round the corner but work is work so John the ever efficient driver well, maybe not ever efficient he once failed to enter a correct fare immediately corrected his error and was scolded like a bold child any how I digress again .
 
When the Driver hit the passenger on board icon the screen showed Account job not Cash so John the absolutely charming driver represents the app provider and starts to bring the customer to the nearby destination .When JOLTED by the appearance of a big RED X ....Job Cancelled even though the passenger is sitting in the car .
 
Now to the serious bit .I or any driver pick up a passenger .You use to have an advisory ask customer their name but no adder advisory on what to do if the actual customer and the intended passenger are not one and the same .So I pick up a passenger looks like the app holder is hailing for a friend ,when he hails he does not observe that he is paying on account but after the passenger leaves he notices and corrects his mistake by cancelling the job .Now I have a problem I have a passenger on board I will get paid cash no problem but the issue and possibly a real legal issue with wider implications so think carefully and possibly take proper legal council .As soon as the app hailer cancels the job whos passenger is sitting in my car .Is that My personal passenger or a Mytaxi passenger .As soon as the hailer cancels I lose the ability to input any fare so the only conclusion I can consider is that that passenger is now my passenger as the original contract has been broken and that is an issue between mytaxi and the app user
 
I suppose an Email or  message to all app passengers telling them to be more carefull  when inputting payment method in future would be viewed by them as absolutely condescending .So the question is whos passenger is it ,what is the protocol to be followed and if the passenger entered my vehicle under the impression that the hailer was going to pay but then cancelled and they actually had no money who is liable to pay me .Is it the ehailer ?or is it Mytaxi as it is their customer or is it the customer who was duped by the icon on the app telling them that this fare was on Account .As I said there are implications for the definition  of whos passenger is on board .I do appreciate that the customer must be allowed cancel the job if their app is being misused but drivers must also be assured if they pick up third parties on behalf of an app user ,and after confirming that the passenger on board was the intended passenger they will not lose out if the job is cancelled in transit .The possibility of requiring the driver to ring the app holder if the person presenting is not the app holder would be cumbersome and intrusive on the app user .
 
 
Regards .
 
John
Title: Re: What do you think
Post by: Shallowhal on September 04, 2017, 01:39:28 pm
Did Ken hack ermys account....or fukin wha?
Title: Re: What do you think
Post by: Rat Catcher on September 04, 2017, 01:45:11 pm
Nah, I was talking with Ken over the weekend... his internet is playing up.

I didn't know that passengers can cancel after the driver presses POB, I don't think drivers can.
Title: Re: What do you think
Post by: john m on September 04, 2017, 01:49:25 pm
@ Rodent as opined in the e Mail  .I can see why a passenger should be able to cancel a job if their account was misused but a simple change of payment option would negate the need to cancel in this case .Other times users cancel is when only one person in a location has the app so hails a cab and as soon as it arrives they cancel and hail another .
Title: Re: What do you think
Post by: Shallowhal on September 04, 2017, 01:51:46 pm
Nah, I was talking with Ken over the weekend... his internet is playing up

Thanks for that bit of good news!!
Any chance you could fuk ermys interweb up?

And btw John....a customer can order multiple cars on the MyTaxi platform.
Title: Re: What do you think
Post by: Rat Catcher on September 04, 2017, 01:56:08 pm
@ Rodent as opined in the e Mail  .I can see why a passenger should be able to cancel a job if their account was misused but a simple change of payment option would negate the need to cancel in this case .Other times users cancel is when only one person in a location has the app so hails a cab and as soon as it arrives they cancel and hail another .

I get that but that'd be before POB is pressed.
Title: Re: What do you think
Post by: Shallowhal on September 04, 2017, 02:02:49 pm
@ Rodent as opined in the e Mail  .I can see why a passenger should be able to cancel a job if their account was misused but a simple change of payment option would negate the need to cancel in this case .Other times users cancel is when only one person in a location has the app so hails a cab and as soon as it arrives they cancel and hail another .

I get that but that'd be before POB is pressed.

Can still be cancelled RC...by both driver and passenger...and you don't have to provide a 500 word written excuse as to why!!
Title: Re: What do you think
Post by: john m on September 04, 2017, 02:04:47 pm
So does anybody know .Whos passenger is in the car when you accept an Ehail .Is it your passenger or are you only a third party operator moving the goods on behalf of the distributor/dispatcher or are they your passengers .If so why would you pay a % of your earnings if the contract between you and the ehailer/distributor begins and ends when they enter the vehicle as your passenger .On the exchange of goods the contract is fulfilled between you and the distributor now you have a contract between you and the passenger ,remember when you accepted the ehail if you were not informed pre acceptance of the destination then no contract exists between you and the ehailer to deliver the passenger to a destination .

 The definition of whos passenger is on board goes to the fundamental business model of the % dispatcher .Can they actually take a % of your earnings from your passenger without your permission .
Title: Re: What do you think
Post by: john m on September 04, 2017, 02:05:50 pm
@ Rodent as opined in the e Mail  .I can see why a passenger should be able to cancel a job if their account was misused but a simple change of payment option would negate the need to cancel in this case .Other times users cancel is when only one person in a location has the app so hails a cab and as soon as it arrives they cancel and hail another .

I get that but that'd be before POB is pressed.




Can still be cancelled RC...by both driver and passenger...and you don't have to provide a 500 word written excuse as to why!!

Can drivers cancel after they go POB
Title: Re: What do you think
Post by: Rat Catcher on September 04, 2017, 02:12:05 pm
Can still be cancelled RC...by both driver and passenger...and you don't have to provide a 500 word written excuse as to why!!

How? I couldn't find the cancel button when I tried a good while back so I ended up entering €1.00 cash payment to clear it, haven't looked for a button since.
Title: Re: What do you think
Post by: Shallowhal on September 04, 2017, 02:21:31 pm
Maybe i'm wrong....always thought that the (i) icon was still on the right hand side,i did have a guy cancel on me one night,well a couple of times after i'd pressed POB,east euro guy,doesn't want his burd to know he's goin to the casino at all hours in the mornin when she's back in their homeland!!
Title: Re: What do you think
Post by: Rat Catcher on September 04, 2017, 02:31:37 pm
Must have another look next time I get a job off it.
Title: Re: What do you think
Post by: Vikkiz on September 04, 2017, 03:27:41 pm
The red X disappears once you go POB so we as drivers would not be able to cancel.
It could be t prevent drivers cancelling all cash jobs after the passenger gets in the car.

Maybe they could introduce a thingy where if a customer cancels after driver went POB, the driver has to accept the cancellation and if the driver has to cancel then the customer needs to verify the cancellation. I know I've picked up the wrong passenger before outside of pubs and party venues.
Title: Re: What do you think
Post by: john m on September 04, 2017, 05:21:04 pm
  oops the issue and possibly a real legal issue with wider implications so think carefully and possibly take proper legal council . oops  .Whos passenger is it .Is it your passenger once you pick them up or is it Mytaxies .Unlike the UBER app that shows both pick up and drop off points as their contract with the Partner strange choice of word not Driver .You can be sure there is some legal significance in the use of the word Partner . My actual question im looking for clarification on is quite simple really .

 Once the Licenced Taxi Driver  picks up the passenger whos passenger is it ?.If its my passenger once the person enters my car then why do Mytaxi take a % of my earnings they should only be entitled to a pre agreed fixed fee or Pay Per Job for delivering that passenger to me .In reality if an app provides customers to you they might be entitled to the PUC at most for providing you the service but not a % of your earnings based on the randomness of the destination or duration of the journey .

  If the passenger is Mytaxis passenger then runners ,pukers would all be redeemable from Mytaxi and if you were assaulted by one of their Passengers would they be Liable to legal redress by the driver for any injuries or losses.

<a href="http://thelawdictionary.org/business-partner/" title="BUSINESS PARTNER">BUSINESS PARTNER[/url]

Lets wait and see what the reply is .
Title: Re: What do you think
Post by: john m on September 05, 2017, 10:56:29 am
So part of the answer to who is liable for the fare might be included in this ...T&C   6.2 mytaxi shall not be liable, in contract, tort (including negligence) or for breach of statutory duty or in any other way for: (i) any economic losses (including loss of revenues, profits, contracts, data, business or anticipated savings); (ii) any loss of goodwill or reputation; (iii) any special or indirect or consequential losses; (iv) losses and/or damage not caused by its breach; (v) the actions or inactions of any passengers; (vi) the actions or inactions of other drivers; or (vii) failure to provide any services or to meet any of its obligations under these Terms and Conditions where such failure is due to events beyond mytaxi's control (for example a network failure) or failure of a third party service provider (e.g. a payment services provider)....OR DOES THIS ONLY APPLY TO THE PASSENGER ?
Title: Re: What do you think
Post by: The Liffey Lip on September 05, 2017, 10:59:32 am
It's starting again...have a terrible feeling about where this'll end up.
Title: Re: What do you think
Post by: Shallowhal on September 05, 2017, 11:07:58 am
You've quoted it John....you tell us!!....cos yer fukin goin to anyway!!
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:11:37 am
You've quoted it John....you tell us!!....cos yer fukin goin to anyway!!

If I knew the answer I wouldnt ask the Question .The Quote comes from the Passengers Informastion
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:12:23 am
In what way was the failure "due to events beyond mytaxi's control (for example a network failure) or failure of a third party service provider (e.g. a payment services provider)"?
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:15:25 am
Can you explain this line Rodent ... the actions or inactions of any passengers;
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:19:16 am
Actions might include one passenger punching another, inactions might include a third passenger refusing to intervene...
Title: Re: What do you think
Post by: mercenary for hire on September 05, 2017, 11:23:34 am
Off topic a bit...but I did read some posts on twitter where passengers accused mytaxi of fraud because someone else got in their cab and charged the account without the customer onboard.On some occasions the app has been flagged as bogey by the banks for being associated with so many similar issues.
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:27:33 am
Even more off topic .Rodent are you and the brother going racing on the sand tonight ?
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:28:52 am
Happens from time to time MfH, I guess. One would assume mytaxi refund such charges without quibble unless there's clear evidence that the cardholder took the journey.

Roger, erm... just posted in Sport looking for pointers.
Title: Re: What do you think
Post by: Shallowhal on September 05, 2017, 11:37:12 am
Off topic a bit...but I did read some posts on twitter where passengers accused mytaxi of fraud because someone else got in their cab and charged the account without the customer onboard.On some occasions the app has been flagged as bogey by the banks for being associated with so many similar issues.

If the passenger gets a notification that he's onboard but infact still standing in the pissin rain,they should be ringin the driver to tell him he'd better not charge their account!!
Given that most people have their phones permanently attached to their hands,they never seem to see the "arrived" notification but they probably know that their sisters boyfriend cousins sister status on facebook is "havin a shite in the Shelbourne"
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:41:19 am
Off topic a bit...but I did read some posts on twitter where passengers accused mytaxi of fraud because someone else got in their cab and charged the account without the customer onboard.On some occasions the app has been flagged as bogey by the banks for being associated with so many similar issues.

If the passenger gets a notification that he's onboard but infact still standing in the pissin rain,they should be ringin the driver to tell him he'd better not charge their account!!
Given that most people have their phones permanently attached to their hands,they never seem to see the "arrived" notification but they probably know that their sisters boyfriend cousins sister status on facebook is "havin a shite in the Shelbourne"

We have nearly come full circle Shallow .What happens if the customer cancels when the actual passenger the taxi was intended for is on board because they realized they were paying by card or possibly realized that there would be a record of the trip possibly from their house to their wives best friends gaff while the missus was away competing in the Shot Putt or long Hop in the Taltan Games .
Title: Re: What do you think
Post by: mercenary for hire on September 05, 2017, 11:41:27 am
Ha ha that's ony to do list Hal.Grand canal hotel plays music in the jax and so does the Davenport I can only imaigine how fancy the Shellbourne might be.Some day..
Title: Re: What do you think
Post by: Vikkiz on September 05, 2017, 11:45:31 am
Ermy,

Some reading material for you


Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:47:41 am
One would assume that's why passengers can cancel after POB. However, let's complicate it a bit more, Séan and Shawn are at a party with 1,356 other students. 16 of the students Hail0 a mytaxi between 04:03 and 04:06 all using debit cards. Séan gets in with a driver looking for Shawn. Driver presses POB so Shawn gets a notification and goes out to find the driver. When Shawn can't find the driver he cancels the job and Hail0's another mytaxi. The driver that picked Séan up tells him the job is cancelled so he has to pay cash but Séan has no cash and he's lost his debit/ATM card...
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:48:59 am
mobile end-devices, including smartphones, (hereinafter: "End-devices") required for
using the services in accordance with the general terms of use applicable to the
software.
 Anybody get a Smartfone off them ?
Title: Re: What do you think
Post by: Shallowhal on September 05, 2017, 11:51:37 am
Ha ha that's ony to do list Hal.Grand canal hotel plays music in the jax and so does the Davenport I can only imaigine how fancy the Shellbourne might be.Some day..

I've stayed in it,a treat for the missusss birthday a few yr back,was very nice i must say,had brekkie in the room next morning...very nice also,loads supplied,
Very handy for fallin back to after fallin out of Bruxelles in the early hours,mind you,i booked it in June for a stay in Jan.
Title: Re: What do you think
Post by: john m on September 05, 2017, 11:53:07 am
The settlement of the taxi trip is solely made between the taxi contractor and
the passenger in accordance with the contractual and statutory provisions (taxi tariff).
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:53:33 am
I think they raffle an end device every day erm, but you're only entered in the raffle if your current cumulative average medal is Gold.
Title: Re: What do you think
Post by: Vikkiz on September 05, 2017, 11:54:39 am
mobile end-devices, including smartphones, (hereinafter: "End-devices") required for
using the services in accordance with the general terms of use applicable to the
software.
 Anybody get a Smartfone off them ?
They were offering some deal to join a now defunct network. Does that count
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 11:56:16 am
They always have phone deals, Pinnington forgets that he doesn't work for Carphone Warehouse anymore... bless him!
Title: Re: What do you think
Post by: john m on September 05, 2017, 12:09:15 pm
Having read through all of that I still do not know whos passenger is on board ? I know ..Schedule of fees of Hailo Network Ireland Ltd.
Taxi dispatch service: 12% of the Payment Amount
As of: January 2017..

I dont know what Mytaxi fees are its not there .

I also dont know if its my passenger  if so where Mytaxi get the right to track them or me while I am conducting a private transaction .


Im looking forward to their reply to my email .Might be grounds for an inquiry to the Data Protection Commission .$ Days now since I sent them an inquiry usually they answer quicker than that .
Title: Re: What do you think
Post by: Rat Catcher on September 05, 2017, 12:17:06 pm
Patience is a virtue. You've asked them, no doubt they'll tell you in due course.
Title: Re: What do you think
Post by: Vikkiz on September 05, 2017, 12:20:42 pm
If you've emailed them and asked them a question why the he'll are you asking us too?

Whoever sent you for the job, it's their passenger(s)

Let's say your Aunties, friends, cousins, nephew rings you and asks you to pick up their mother, whose passenger is it??
Title: Re: What do you think
Post by: The Liffey Lip on September 05, 2017, 12:35:54 pm
And who said technology was there to simplify our lives? Looking forward to hearing what the Polish and Lithuanian truckers have to say on their forum when the driverless Scanias hit the roads. Most likely, the e-mails will be lost in the pile of rubble that the NTA have out the back.
Title: Re: What do you think
Post by: john m on September 05, 2017, 01:13:52 pm
If you've emailed them and asked them a question why the he'll are you asking us too?

Whoever sent you for the job, it's their passenger(s)

Let's say your Aunties, friends, cousins, nephew rings you and asks you to pick up their mother, whose passenger is it??

Hello Matt .Ill tell you why im asking you the question because Im trying to find out if the open ended service which requires Mytaxi to track both you and the passenger is actually legal .Unlike UBERS offering of a fixed contract that shows the pick up and drop off some of Mytaxies jobs require the customer to be tracked to calculate payment due .Is that legal .If the passenger is your passenger as soon as they get into your car the app has not instructed you of the destination so the arrangement is now between you and the customer and not a pre ordained  contract .The issue is simple is the service legal UBER who you can be sure looked at every legal aspect of the game do not offer open ended contracts they give both pick up and drop off locations .Is it legal to track somebody to calculate payment?
Title: Re: What do you think
Post by: Vikkiz on September 05, 2017, 01:19:33 pm
If you've emailed them and asked them a question why the he'll are you asking us too?

Whoever sent you for the job, it's their passenger(s)

Let's say your Aunties, friends, cousins, nephew rings you and asks you to pick up their mother, whose passenger is it??

Hello Matt .Ill tell you why im asking you the question because Im trying to find out if the open ended service which requires Mytaxi to track both you and the passenger is actually legal .Unlike UBERS offering of a fixed contract that shows the pick up and drop off some of Mytaxies jobs require the customer to be tracked to calculate payment due .Is that legal .If the passenger is your passenger as soon as they get into your car the app has not instructed you of the destination so the arrangement is now between you and the customer and not a pre ordained  contract .The issue is simple is the service legal UBER who you can be sure looked at every legal aspect of the game do not offer open ended contracts they give both pick up and drop off locations .Is it legal to track somebody to calculate payment?

Oh John , John, John, John, John,

No one is being tracked for payment (YET) Drivers have to input the price at the end of every job.
Title: Re: What do you think
Post by: john m on September 05, 2017, 01:25:37 pm
Hi John,

Thanks for getting in touch,

I can understand where you are coming from in regards the customers and those who correctly hailed the taxi and those who hop into the first cab that turns up at the door and pretends it is theirs. That’s, why we have the protocol of asking passengers, are you the person who hailed the cab. 99% of the time they own up to the fact it’s not them and pays cash for the journey then there is those that don’t.

I will pass on your concerns to the driver support and development team, we appreciate you taking the time to express your concerns

Any further issues don’t hesitate to contact me.

Regards,

 Answering a question they were never asked .
Title: Re: What do you think
Post by: Vikkiz on September 05, 2017, 01:31:13 pm
Hi John,

Thanks for getting in touch,

I can understand where you are coming from in regards the customers and those who correctly hailed the taxi and those who hop into the first cab that turns up at the door and pretends it is theirs. That’s, why we have the protocol of asking passengers, are you the person who hailed the cab. 99% of the time they own up to the fact it’s not them and pays cash for the journey then there is those that don’t.

I will pass on your concerns to the driver support and development team, we appreciate you taking the time to express your concerns

Any further issues don’t hesitate to contact me.

Regards,

 Answering a question they were never asked .

In other words,
Blah blah blah blah, we don't read what us asked of us, just like we don't listen to drivers feedback.

Thanks for wasting your time and ours but we will pretend that we are going to let someone know that we care

Thanks
Title: Re: What do you think
Post by: Shallowhal on September 05, 2017, 02:46:33 pm
They cudda used a two word reply in fairness!!