Holiday Driving Tips

[Rat Catcher]

Received by email from Uber. While I don't work for Uber or do much holiday driving myself I appreciate a lot of drivers do and, to be fair, the tips are largely of a general nature:

Holiday driving safety tips

At Uber, your safety is our top priority, and as we head into the busy holiday season, we want you and your passengers to feel safe and supported while on the road. Increased activity during the holidays can lead to common situations like passengers feeling unwell, especially due to intoxication. If a passenger feels sick, it can be helpful to:

Ask the passenger if they’re feeling sick before entering the car.
Suggest that they sit in the back.
Let them know that you can stop somewhere safe if they want to.
Offer them a trash bag or bottle of water if you have one.

If a rider falls asleep, try gently waking them while you stay in the front seat by:

Calling the rider’s name.
Rolling the windows down.
Turning on your interior lights.
Opening and closing the car door when parked.
Turning up the music.

If a rider wakes up distressed, remember to:

Remain calm.
Explain that they’re on an Uber trip.
Reach out to Support in the Driver app if you need help.
Contact emergency services by opening your Safety Toolkit or bring the rider to a healthcare center if they need medical assistance.

Finally, to maintain a respectful and professional atmosphere, avoid personal conversations or asking intrusive questions like "Are you going home tonight?" Conversely, if any situation makes you uncomfortable, we strongly encourage you to report the incident via the Driver app, or reach out to our 24/7 support team if you have any questions or need immediate assistance.

Uber B.V.
Burgerweeshuispad 301,
1076 HR Amsterdam, Netherlands
Uber.com

[Bob Shillin]

Thanks RC, I got one also. Their care for their drivers, and paying clients, is truly inspiring. Despite driving a taxi for 22 years now I am really appreciative of those helpful hints for interacting with my passengers. Isn't it wonderful to know that an international corporate giant still finds the time to write personal emails to each and every driver and give him, or indeed her, some very useful insights into a really professional way in which to run our business. God Bless Uber.

[Rat Catcher]

They don't really care about drivers. If they did I'd still be working for them. Wait till you enter a fare too low and you'll find out.

[silverbullet]

Received by email from Uber. While I don't work for Uber or do much holiday driving myself I appreciate a lot of drivers do and, to be fair, the tips are largely of a general nature:

Holiday driving safety tips

At Uber, your safety is our top priority, and as we head into the busy holiday season, we want you and your passengers to feel safe and supported while on the road. Increased activity during the holidays can lead to common situations like passengers feeling unwell, especially due to intoxication. If a passenger feels sick, it can be helpful to:

Ask the passenger if they’re feeling sick before entering the car.
Suggest that they sit in the back.
Let them know that you can stop somewhere safe if they want to.
Offer them a trash bag or bottle of water if you have one.

If a rider falls asleep, try gently waking them while you stay in the front seat by:

Calling the rider’s name.
Rolling the windows down.
Turning on your interior lights.
Opening and closing the car door when parked.
Turning up the music.

If a rider wakes up distressed, remember to:

Remain calm.
Explain that they’re on an Uber trip.
Reach out to Support in the Driver app if you need help.
Contact emergency services by opening your Safety Toolkit or bring the rider to a healthcare center if they need medical assistance.

Finally, to maintain a respectful and professional atmosphere, avoid personal conversations or asking intrusive questions like "Are you going home tonight?" Conversely, if any situation makes you uncomfortable, we strongly encourage you to report the incident via the Driver app, or reach out to our 24/7 support team if you have any questions or need immediate assistance.

Uber B.V.
Burgerweeshuispad 301,
1076 HR Amsterdam, Netherlands
Uber.com

If a rider falls asleep, try gently waking them while you stay in the front seat by:

Calling the rider’s name.
Rolling the windows down.
Turning on your interior lights.
Opening and closing the car door when parked.
Turning up the music.

If a rider wakes up distressed, remember to:


BLOW YOUR REFEREE'S WHISTLE!!

[silverbullet]

Thanks RC, I got one also. Their care for their drivers, and paying clients, is truly inspiring. Despite driving a taxi for 22 years now I am really appreciative of those helpful hints for interacting with my passengers. Isn't it wonderful to know that an international corporate giant still finds the time to write personal emails to each and every driver and give him, or indeed her, some very useful insights into a really professional way in which to run our business. God Bless Uber.

Finally, to maintain a respectful and professional atmosphere, avoid personal conversations or asking intrusive questions like "Are you going home tonight?"

Better still, say "So you think you're going home tonight?"

Or:

"Whaddya think about your man Larry Murphy driving for Uber eh?"

[watty]

Finally, to maintain a respectful and professional atmosphere, avoid personal conversations or asking intrusive questions like [Ask the passenger if they’re feeling sick before entering the car].

No mention of the soiling charge and how to apply it if the passenger does actually get sick on a fixed fare.

[Rat Catcher]

Same as any job I guess... Up to €140. The last one I charged €140 complained that the last driver only charged €80. Well, maybe there won't be a next time now that you're paying €140, says I.

[silverbullet]

Finally, to maintain a respectful and professional atmosphere, avoid personal conversations or asking intrusive questions like [Ask the passenger if they’re feeling sick before entering the car].

No mention of the soiling charge and how to apply it if the passenger does actually get sick on a fixed fare.

 I posed that question sometime earlier, and got replies that were unrelated.

I like this response:

http://www.youtube.com/watch?v=hh3NBCbLoxs