how do you claim scrub fee

[silverbullet]

Back on topic.... Still no commission refund or cancellation fee on this week's statement so I've had to reach out to them by telephone... adding in another job on Saturday that presented the same issue i.e. cancel facility not working. The man on the phone was aware of the issue and those who (somehow) are employed in the IT section are trying to resolve it. Anywaysanall, he's going to give me my commission back and look in to the cancellation fees as he's not empowered to directly address them other than to direct drivers to the Help button in the app - of course that doesn't work unless the job is cancelled on the system using the correct prescribed buttons i.e. including at least one button that doesn't appear on my phone.

I got my invoice showing 98.58 + 5.00 cancellation fee.

[Rat Catcher]

How did you cancel the job to claim the cancellation fee? The problem I have is that it's not possible to cancel a job. One must clear it by entering the min fare of €3.80. He was aware of the issue so I'm guessing it's specific to certain Android models/versions. Whichever cancel option I select just brings up an alert with some nonsense about how bold it is to cancel jobs with an X to close the alert and a "Continue Driving" button which also closes the alert but there's no way to actually cancel the fucking job... resulting in a wholly ghastly "user experience"!

[silverbullet]

How did you cancel the job to claim the cancellation fee? The problem I have is that it's not possible to cancel a job. One must clear it by entering the min fare of €3.80. He was aware of the issue so I'm guessing it's specific to certain Android models/versions. Whichever cancel option I select just brings up an alert with some nonsense about how bold it is to cancel jobs with an X to close the alert and a "Continue Driving" button which also closes the alert but there's no way to actually cancel the fucking job... resulting in a wholly ghastly "user experience"!

I don't start the job unless the punter is in the car. After I've phoned and the 5 minutes expires I scroll down and use the cancel job option.

I then go back into the earnings section, scroll to the completed jobs section, select the job that I cancelled, and click on the help button. In the box I put "please apply cancellation fee"  No contact, call not answered, five minutes elapsed yada, yada, yada.

[markmiwurdz]

How did you cancel the job to claim the cancellation fee? The problem I have is that it's not possible to cancel a job. One must clear it by entering the min fare of €3.80. He was aware of the issue so I'm guessing it's specific to certain Android models/versions. Whichever cancel option I select just brings up an alert with some nonsense about how bold it is to cancel jobs with an X to close the alert and a "Continue Driving" button which also closes the alert but there's no way to actually cancel the fucking job... resulting in a wholly ghastly "user experience"!

Once you've clicked on "passenger on board" you're in the Matrix....

[John m]

How did you cancel the job to claim the cancellation fee? The problem I have is that it's not possible to cancel a job. One must clear it by entering the min fare of €3.80. He was aware of the issue so I'm guessing it's specific to certain Android models/versions. Whichever cancel option I select just brings up an alert with some nonsense about how bold it is to cancel jobs with an X to close the alert and a "Continue Driving" button which also closes the alert but there's no way to actually cancel the fucking job... resulting in a wholly ghastly "user experience"!

I don't start the job unless the punter is in the car. After I've phoned and the 5 minutes expires I scroll down and use the cancel job option.

I then go back into the earnings section, scroll to the completed jobs section, select the job that I cancelled, and click on the help button. In the box I put "please apply cancellation fee"  No contact, call not answered, five minutes elapsed yada, yada, yada.

Thank You at last somebody explained how its done .

[Rat Catcher]

Once you've clicked on "passenger on board" you're in the Matrix....

The problem I have is that I'm in the matrix once I click arrived... POB is the only button that works from there.

Also, there's no Help button in the completed jobs section of the new layout on mine. You have to go to previous layout to find a help button.

The man on the phone seemed to be aware of both issues so, while it doesn't seem to apply to all Androids, it certainly applies to some.

[silverbullet]

------------------THIS IS AN AUTOMATIC RESPONSE - DO NOT RESPOND-------------------


Please ensure you have sent this request from the booking and option “help”. Please type “Cancellation Fee” in the message box, otherwise your request will not be counted.

To qualify for a Driver Cancellation Fee, a Driver must do all the following:


Arrive at the pickup location

Attempt to phone the customer

Wait at least 5 minutes

Cancel the job by selecting one for the following reasons:

unable to locate passenger

disorderly passenger

too many passengers



A Driver can also qualify for a Cancellation Fee where the Passenger cancels:

After the Driver has already travelled for at least 10 minutes or 5 km.

After the Driver has Arrived at the pickup location and waited there for 5 minutes.

A prebook within 30 minutes of the scheduled pickup time and the Driver is already On Approach.



NOTE: Cancellation fees will not be paid for selecting “wrong passenger” or “reason not listed”