I am writing to you about the complaint you submitted to the Ombudsman concerning the National Transport Authority (the NTA).
I understand from the details of your complaint that you are unhappy with the current rules and regulations around the end of life for vehicles such as yours. You have highlighted the concerns you have in regards to the impact these rules have on you and others and believe an end of life extension should be applied like that provided to other vehicle owners during Covid lockdown.
The role of the Ombudsman in examining a complaint is to consider whether or not a person has been adversely affected by maladministration on the part of a public body. Maladministration is principally defined as improper, unfair or unreasonable actions or inaction on the part of a public body and, if it is found to have occurred, the Ombudsman will examine whether or not the public body has taken steps to remedy the adverse effect.
The NTA is the Body charged by the Minister with responsibility for making the relevant regulations, and the content of those regulations are operational/policy decisions for which the Ombudsman cannot interfere with. As the action complained of is an operational/policy decision and not a complaint about an administrative action of the Authority, it is therefore not something the Ombudsman can investigate and outside remit.
I appreciate you may be disappointed with my decision and I am sorry the Ombudsman could not assist you on this occasion.
Yours sincerely,
Gillian Russell
Caseworker