Author Topic: Thank You  (Read 567 times)

Offline John m

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Thank You
« on: January 06, 2022, 07:01:09 am »
THU, 06 JAN, 2022 - 03:00
CIANAN BRENNAN
Taxi drivers failing to correctly wear face coverings were among the complaints filed with the National Transport Authority (NTA) in 2021.

Drivers were also reprimanded for dropping passengers in the wrong locations and for charging extra to passengers who wanted to pay by card instead of cash.

In all, 378 complaints were filed against taxi drivers in Ireland in the 12 months to November 2021, according to new figures.

That figure is reduced from the 466 received in 2020, and further reduced again from the 1,383 complaints lodged in 2019, the last full year prior to the pandemic.

Over 160 of the complaints this year related to the conduct, behaviour or identification of the driver in question, according to the records released under freedom of information.

One such complaint saw a passenger allege the driver was wearing his face mask below his chin. When the man adjusted his mask, it still remained below his nose. The driver in that case received a formal notification from the NTA regarding face-covering regulations.

Another complaint regarding driver conduct saw a passenger report a journey which saw them request transport to an emergency department, only for them to be dropped at the wrong part of the hospital. A fine ensued for the driver in question.

There are a total of 18,800 licenced taxis in Ireland, and 25,400 licenced drivers. Prior to the Covid-19 pandemic, those drivers undertook roughly 20 million passenger journeys per year.

While the Covid regulations requiring face coverings in confined public spaces apply to taxis, they are not specific to the industry, meaning that complaints are initially relaid to the driver in question. Any subsequent complaint is a matter for the gardaí, the NTA said.

It added, however, that it is not a legal requirement for taxis to be fitted with the partition screens commonly seen in such vehicles since the onset of the pandemic.

Other issues

Among the other complaints included a case where passengers were told by their driver that a surcharge would apply to their fare because they wished to pay by card. The driver was cautioned following an investigation.

One other instance in which the investigation remains ongoing saw a passenger pay €47.50 for their journey to a hotel, the staff of which subsequently told them that the fare should have been nearly €20 less.

One complaint, which saw a fine issued to the driver, saw the taxi refuse to accept a guide dog due to the driver being allergic to dogs, a statement which saw the passenger request supporting paperwork as evidence of same.

In terms of the roadworthiness of vehicles, drivers received complaints across 2021 for doors which would not open, electric windows which were not working, and, in one case, for an exhaust which “sounded like it was struggling”.

In all cases, the vehicles in question subsequently passed a roadworthiness inspection.

In terms of overcharging, only two complaints received appear to have passed muster with the NTA.

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Offline John m

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Re: Thank You
« Reply #1 on: January 06, 2022, 07:07:44 am »
378 Complaints out of about ten million journeys .We should be proud of ourselves dealing with every arsehole drunk or idiot in town and only 378 complaints .I wonder how many complaints Banks ,ESB ,Amazon have per ten million customers .Mick O Leary would love figures like this .

Offline silverbullet

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Re: Thank You
« Reply #2 on: January 06, 2022, 03:21:37 pm »
378 Complaints out of about ten million journeys .We should be proud of ourselves dealing with every arsehole drunk or idiot in town and only 378 complaints .I wonder how many complaints Banks ,ESB ,Amazon have per ten million customers .Mick O Leary would love figures like this .
Amidst a pandemic these service providers deserve recognition. It should be engraved on their headstone free.

Any word yet from our chief medical officer? 8)

Offline watty

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Re: Thank You
« Reply #3 on: January 06, 2022, 03:26:50 pm »

Another complaint regarding driver conduct saw a passenger report a journey which saw them request transport to an emergency department, only for them to be dropped at the wrong part of the hospital. A fine ensued for the driver in question.

That's a interesting one.  I wonder if it was a driver blindly following the FN maps?

When I first started, someone wanted to go to the emergency dept and I duly drove them up to the front door of the ED.  A porter came flying out, shouting at me to move & how I was potentially blocking the ambulances.  So I moved.  Since then, I stop at the line where it says 'Ambulances Only' and I put on my sad face and say, "sorry this is as far as I can go."

I wonder what the official correct answer is?

Offline silverbullet

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Re: Thank You
« Reply #4 on: January 06, 2022, 03:37:21 pm »

Another complaint regarding driver conduct saw a passenger report a journey which saw them request transport to an emergency department, only for them to be dropped at the wrong part of the hospital. A fine ensued for the driver in question.

That's a interesting one.  I wonder if it was a driver blindly following the FN maps?

When I first started, someone wanted to go to the emergency dept and I duly drove them up to the front door of the ED.  A porter came flying out, shouting at me to move & how I was potentially blocking the ambulances.  So I moved.  Since then, I stop at the line where it says 'Ambulances Only' and I put on my sad face and say, "sorry this is as far as I can go."

I wonder what the official correct answer is?
It depends on which hospital. You most probably just met a dickhead on that day.

p.s if you see a job for 24 Montrose Drive in Artane,  99.9% of the time it's Beaumont Hospital A & E. I always call just in case it's actually that gaff. I'm sure they're pissed off at Google.

Offline Rat Catcher

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Re: Thank You
« Reply #5 on: January 06, 2022, 04:26:52 pm »
The only A&E I'd know is Beaumont. Is the Mater A&E still on Circular Road North? I'd be doing well to find any of the other hospitals never mind the A&E.

Offline silverbullet

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Re: Thank You
« Reply #6 on: January 06, 2022, 04:38:19 pm »
The only A&E I'd know is Beaumont. Is the Mater A&E still on Circular Road North? I'd be doing well to find any of the other hospitals never mind the A&E.
Your local:
A92 VW28

You're welcome. 8)

Offline John m

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Re: Thank You
« Reply #7 on: January 06, 2022, 04:39:55 pm »
Most A+E deps are away from the front entrance .Would want guts spweing all over the foyer floor when Aunty Maura is buying Grapes and a Mars bar for Sick Freddy in the tuck shop . Morgue is usually not beside the A+E dep which tells you more people Die after the Doctors get at you than before .

Offline silverbullet

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Re: Thank You
« Reply #8 on: January 06, 2022, 06:20:19 pm »
Most A+E deps are away from the front entrance .Would want guts spweing all over the foyer floor when Aunty Maura is buying Grapes and a Mars bar for Sick Freddy in the tuck shop . Morgue is usually not beside the A+E dep which tells you more people Die after the Doctors get at you than before .
The E.R.mmmm? 8)

Offline Rat Catcher

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Re: Thank You
« Reply #9 on: January 07, 2022, 02:52:35 pm »
The Drog has a very bad reputation among Fingallians... probably historic but nonetheless Beaumont is the final venue of choice.

Offline silverbullet

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Re: Thank You
« Reply #10 on: January 07, 2022, 06:33:38 pm »
The Drog has a very bad reputation among Fingallians... probably historic but nonetheless Beaumont is the final venue of choice.
...and they specialize in head injuries.

Offline watty

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Re: Thank You
« Reply #11 on: January 07, 2022, 07:09:37 pm »
The Drog has a very bad reputation among Fingallians...
Well, building a graveyard across the road is not a good vibe

Quote
probably historic but nonetheless Beaumont is the final venue of choice.
Pretty sure that place is filthy.  Wouldn't wish it on my worst enemy.

 


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