Hi, The Screenshot King
Thanks for getting in touch.
I'm very sorry to hear that you didn't receive payment for your service.
I've just passed on your phone number to the passenger and asked them to contact you to arrange payment between you, as it is not possible for us to charge the fare to a passenger’s account once the booking has been closed in our system.
Hope is sorted out soon. If not, please let us know so we can take appropriate action and adjust the commission on this job.
Please let me know if I can be of further assistance.
Kind regards,
Dayana