Oh, when I reported the shopping trolley - the only one I've ever reported because it done quite a bit of damage - the Gradai went down to find out who owned it and suggested I contact Tesco for compensation. I didn't bother in the end, just got the bits in a scrapyard and the father-in-law painted them with a couple of tins from Vinny Byrnes... but I wonder if I would have got anywhere?