Another holiday weekend & FreeNow is encouraging taxi drivers via monetary incentives to do 2 or 3 FN jobs per hour for 3 hours over the weekend. With those sort of time pressures, a taxi driver is likely to have to refuse street fares to make quotas like 7 jobs in 3 hours.
AFAIK, a taxi driver can only officially refuse a fare for 3 reasons:
- passenger is too drunk or potentially dangerous
- there's a risk they might not pay
- the distance is over 30km
I don't think you can refuse a passenger because you're waiting for the app to ping. And even though you might have a job offer on the screen, the potential passenger can cancel it at a whim with no consequences. FreeNow certainly won't give you a cancellation/scrub fee just because you were almost at the potential passenger's house. The job doesn't start for certain until the potential FreeNow passenger actually gets in the taxi.
So is FreeNow encouraging us to break the law by driving past street customers with the potential offer of a job that may or may not happen in a few minutes? If you got reported, would you honestly tell the NTA inspector you drove past the definitive customer (with their hand out) because you might have had a potential job 10 minutes down the job but you couldn't be sure until you got there.
Does it also discriminate against people with disabilities who cannot use the app to order a taxi? Remember FreeNow doesn't offer a phone service to anybody. These disabled people might rely on street hailing or the ranks but if drivers ignore them because their phone pings (or might ping in a few minutes within the 3 hour promotional window), that's a bit naughty and contrary to the 'public service' part of our PSV licence!