Free Now Fuck app

[John m]

Twice over the weekend it disconnected itself and I had to down load a new version as it would not accept my E mail address .Now on the First occasion it was a Pay by App job but how do I get paid if I do not have any Application to enter the fare .What happens if I detain the Customer until they hand over CASH as I am entitled to be paid for my service .Their arrangement is with or through Free Now so if there is any issue with payment it is between them and their App provider not Me .I did my part of the Contract .

The Second time about the Same time next day App disconnected got the Sign in needing me to re enter my E mail and password then give approval to use my location and phone .

 When I get Shit like this I turn it off go back to street work .Imagine if you had a heard of Drunks on board and you dont know the destination neither do they .They are going to a Gaff Party somewhere only have a Postcode and The app goes down now you do not know the destination and have no way of getting paid unless you inform the lads serious violence will be administered if they dont come up with funds .The uselessness of this App is putting drivers in danger from irate passengers who may be challenged to pay a fare they already think they have pre paid in app.

[watty]

If it's an account job, it's not the end of the world.  Open to correction but the info is stored on FN's central computer/server.  It keeps track of everything for your phone and the passenger's phone.  Once you do actually log back in again, the job will still be there and you can enter the payment details.  Never had to re-enter my details but it's happened to me a few times where the app has crashed or I've had to force close it myself to restart the app.  And the job is always there.  You might have to wait 20 mins but it will be there.  If it's a cash job, the meter is all you need to finish that job and you can finish off the FN details later when it comes back?

The app is very buggy though.  Today, I had to press the 'passenger on board' many times to get the thing to start working.  Bit of a c*nt when you're deep in some estate and trying to get a pointer towards the main road and civilisation!

[John m]

Thanks Watty I know your job is there when you log back in I regularly have to Force Shut the App (Samsung Phone }But the trace to a location especially one entered as a Post code crashing then depends on you searching the web through other apps to locate the address with a car full of drunks .

[watty]

True enough.  I guess you could open google maps on the sly and then pretend you're dyslexic or something and ask them to repeat the Eircode?  There's usually a sensible (less idiotic) one in the group?

[Jack Meoff]

If the app crashes could the punters pay by card or cash.

[watty]

Yeah but the 'central computer' still remembers the job and when you restart FN, the job is still there on your phone & live.  So you'd have to type something in to get the job off the screen.  So even if you took cash, you'd still have to charge his FN account card as well when the app restarted.  You'd be basically double-charging him.  Sure, customer support could probably fix it but it would piss off the passenger?

[Jack Meoff]

Just switch to cash payment

[John m]

If the app crashes could the punters pay by card or cash.

Now Jack here is the difficulty with that .When you book pay by app Free Now put a reserve on your funds equal to the assessed fare ,so punters think they have already paid and might refuse to pay twice .

[Jack Meoff]

Never had an issue with a punter when changing from app to cash payment.
Was never asked if they be would be charged twice.
That’s a new one on me.

[watty]

It's only a problem in very specific circumstances, i.e., the passenger gets in expecting to pay by card/on account.  The app crashes and he gives the driver cash at the end of the job.  Then when the app restarts, the account job is still there and the only way to clear it is charge the passenger's card.  Therefore they pay twice without realising it.

The correct thing (probably) is let the passenger away without paying cash, waiting 5-10 mins for the app to correct itself, and then charge the passenger's card/account.

[Bob Shillin]

It's only a problem in very specific circumstances, i.e., the passenger gets in expecting to pay by card/on account.  The app crashes and he gives the driver cash at the end of the job.  Then when the app restarts, the account job is still there and the only way to clear it is charge the passenger's card.  Therefore they pay twice without realising it.

The correct thing (probably) is let the passenger away without paying cash, waiting 5-10 mins for the app to correct itself, and then charge the passenger's card/account.

but, the FN app has the option to switch the payment method to cash without customer approval unlike the reverse, so you take the cash, and when the app comes back use the "switch to cash" option, and Roberta's your aunt, as he who likes to be onanised said.

[watty]

Never thought of that    I guess that's why I'm a 'neck-down' taxi driver!

[silverbullet]

It's only a problem in very specific circumstances, i.e., the passenger gets in expecting to pay by card/on account.  The app crashes and he gives the driver cash at the end of the job.  Then when the app restarts, the account job is still there and the only way to clear it is charge the passenger's card.  Therefore they pay twice without realising it.

The correct thing (probably) is let the passenger away without paying cash, waiting 5-10 mins for the app to correct itself, and then charge the passenger's card/account.

but, the FN app has the option to switch the payment method to cash without customer approval unlike the reverse, so you take the cash, and when the app comes back use the "switch to cash" option, and Roberta's your aunt, as he who likes to be onanised said.

Johnny Onan is developing a site down beside the Mayson hotel.

[Bob Shillin]

Johnny and onanism are both currently ubiquitous in Dublin.

[Belker]

It's only a problem in very specific circumstances, i.e., the passenger gets in expecting to pay by card/on account.  The app crashes and he gives the driver cash at the end of the job.  Then when the app restarts, the account job is still there and the only way to clear it is charge the passenger's card.  Therefore they pay twice without realising it.

The correct thing (probably) is let the passenger away without paying cash, waiting 5-10 mins for the app to correct itself, and then charge the passenger's card/account.

but, the FN app has the option to switch the payment method to cash without customer approval unlike the reverse, so you take the cash, and when the app comes back use the "switch to cash" option, and Roberta's your aunt, as he who likes to be onanised said.

The problem there (as John M mentioned) is what if FN have already pre-authorised the customers card fer the fare ?