I reported that thief of a taxi driver in Barcelona to Freenow, as he told me they told him to charge me 75 euro for a 17 euro fare. they said
Thank you for your message.
I am very sorry for what happened.
First of all, it is important to clarify that taxi drivers are not our employees, in fact FREE NOW works as an intermediary between passengers and taxi drivers.
If you want to submit a complaint, we recommend you to go to the Barcelona City Council, as we remind you that the taxi is a public service.
In any case, we will take note of your comments and provide them to our quality team.
Best regards.
Yolanda Ferreira