how secure are your payments

[john m]

Vonit watch .if you have a puker in your car and they are a my taxi customer take a picture of them if they pay the soilage on the card .Mate had one now the passenger is saying that the driver picked up the wrong person and he wants the money refunded .

[john m]

How secure are your payments .It seems that if a customer contacts My taxi and states that they were not the passenger you picked up even though you picked them up and dropped them at the in app domestic address Will My taxi favour the customer and interfere with a legal payment Whats to stop anybody stating you picked up the wrong passenger and requesting a refund even though you carried out the protocol of asking the customer their name as instructed in app ...

[Rat Catcher]

mytaxi T&Cs:

3.4 mytaxi shall assume the credit risk for any claims duly assigned.

If they refuse to pay he should sue them or cancel all Account jobs in future until he's run up a commission bill equal to the amount he's owed and then fukk the app back at them.

[john m]

Ok be  advised  although My taxi terms and conditions clearly state that the responsibility to collect card payments is assigned to them through section 3.4 of the terms and conditions  this is not reliable as they now state that a soilage charge is not part of the fare .It most certainty is as it is contained on the fare card .once again Mytaxi see fit to side with customers and not drivers who are the backbone of their business .Its incidents like this that will encourage drivers to opt for any new taxi app provider.If they made clear that firstly soiling charges cannot be collected by app we could bring their customer to a banklink or garda station it would also be nice if My taxi could issue a letter of comfort to drivers stating that they might or might not honour your card payments as their terms and conditions would seem to be interpretive  and non binding .

[Rat Catcher]

Who told you they're not binding? It seems the bone of contention is whether or not the soiling charge is part of the fare. Let a judge decide. If nothing else the publicity will let drivers in general (the ones that don't use anti-social media) know where they stand. If your friend is a union member he should ask them to finance the case, failing that maybe the proprietor/MD of Whistle will sponsor the action?

[john m]

once again a PR  diaster for Mytaxi and it can only encourage drivers to try Whistle or UBER   A man picks up their passenger who soils his car and Mytaxi wash their hands of it and advise he contacts the Gards .This instruction is clearly in breach of the passengers right to privacy as the passenger had also assigned the transfer of the fare to mytaxi and not a third party ie the driver .Im sure the banking ombudsman will have some concerne about the cavalier attitude of Mytaxi in encouraging driver interaction in financial transactions that are clearly legally asigned to the company .i hope Mytaxi read this forum and decide to settle this matter before it escalates into another Christmas blunder by them

[Rat Catcher]

By point of fact, he has no right to pursue the passenger. He has assigned all rights for monetary compensation to mytaxi... but the Gardai might not know that!

[Rat Catcher]

3.3 The taxi contractor hereby assigns to mytaxi all claims arising in favour of the taxi
contractor from mytaxi-Payment Trips that have been confirmed by the passenger
pursuant to Section 3.1. mytaxi hereby declares vis-à-vis the taxi contractor its
acceptance of the assigned claims relating to transportation and/or courier services with
respect to mytaxi-Payment Trips.

[john m]

By point of fact, he has no right to pursue the passenger. He has assigned all rights for monetary compensation to mytaxi... but the Gardai might not know that!

That is how I have been advised and passed on that information to my mate who I recommended Mytaxi to .I think it is deplorable that Mytaxi would not themselves bring this matter to the attention of the Gards as it is their customer who is defaulting on the payment .Furthermore there is a convenient implied in the terms and conditions that Mytaxi will honor all transactions on behalf of consenting users .By instructing the driver to deal with this issue they are assigning a task that is outside their terms and conditions  to a third party .

[john m]

favour of the taxicontractor from mytaxi-Payment ....Well we know now thats not worth the ink its scribbled with .They say soiling charge is not part of a fare even though it is included in our terms of business as decided by the National Transport Authority is churlish .Nothwithstanding the pertinent issue here is that Mytaxi have instructed a third party to peruse their customer which is a clear breach of that customers terms and conditions and constitutes a serious breach of trust by Mytaxi twords their customer and a dispicibal disregard for the taxi driver who suffered at the hands of the customer assigned to him by Mytaxi .I had hoped that there was a new attitude with regard to respect for drivers being fostered in the Depot but alas this issue once again hilites the need for a good PR person in the Dungeon .

[Rat Catcher]

It seems odd. You say the client claimed that it wasn't him in the car but the person in the car passed all checks that mytaxi require the driver to carry out. Furthermore, the person in the car intended travelling to the destination given to the driver in the app. Logically, we can therefore conclude on the balance of probabilities that the client is a lying cunt who deserves a good kicking.

It is a concern that mytaxi treats drivers in this manner but easy for them to do because we lack unity. I wouldn't let it go if I was him. I'd run up a commission bill equal to what they owe and switch the app off permanently.

[Rat Catcher]

2.5 ...The settlement of the taxi trip is solely made between the taxi contractor and
the passenger in accordance with the contractual and statutory provisions (taxi tariff).

They don't have a legal leg to stand on, erm. Soiling charge is part of statutory provisions (taxi tariff). The entire amount due has been assigned to mytaxi who are liable. No ifs or buts. It's as clear as day follows night.

[john m]

It seems odd. You say the client claimed that it wasn't him in the car but the person in the car passed all checks that mytaxi require the driver to carry out. Furthermore, the person in the car intended travelling to the destination given to the driver in the app. Logically, we can therefore conclude on the balance of probabilities that the client is a lying cunt who deserves a good kicking.

It is a concern that mytaxi treats drivers in this manner but easy for them to do because we lack unity. I wouldn't let it go if I was him. I'd run up a commission bill equal to what they owe and switch the app off permanently.

No its more convoluted than that .First it was not him now it is saying it never consented to the soil age charge .It is despicable that anybody would have to undergo this duress  from Mytaxi.They  are once again showing scant disregard for drivers and their own terms and conditions .If this complaint proceeds and is upheld by the Data Commissioners or the Banking Ombudsman it could end in substantial fines or disqualification for any offender .

[Rat Catcher]

Yeah, first he wasn't in the car then he was so we know he's a lying cunt... beyond reasonable doubt, as it goes.

He'd be better taking them to court but I can understand that he probably can't be arsed for the sake of a ton and a half. However, he could add NTA to the list of bodies he complains to and/or object to the renewal of it's DO licence (DH12503 HAILO NETWORK IRELAND LTD).

[john m]

Rodent can you imagine my annoyance it was me who recommended this driver to Mytaxi and now they decide to treat him in this most disrespectful way .As you state in................ 2.5 ...The settlement of the taxi trip is solely made between the taxi contractor and
the passenger in accordance with the contractual and statutory provisions (taxi tariff).

To blackguard a driver and tell him that the soiling charge is not a fare even though if you were to check the in app payment arrangement they were willing to deduct 12% commission from said fare .I dont know who is responsible for PR in the Dungeon but they should be sacked with immediate effect .Clearly refusing to honour a payment is dispicable but to refuse and suggest that the driver should peruse this matter independently is a serious breach of their agreement to both driver and passenger .

God forbid if the driver was to call to the residence of the passenger to see if this issue could be resolved before bringing it to the attention of the Garda as im sure the Gards will ask when he makes a formal complaint what actions he has made to resolve this issue and he was to be assaulted or worse .What responsibilities or liabilities would Mytaxi have as it was they who breached their duty of care to both passenger and driver to be the sole interlocutors in this issue .Im sure the Data Commissioners will have some stern words for those involved in this PR debacle .