Answered them today and gave the very pleasant young lady a piece of my mind - whinging about such matters as the mickey mouse fare input process, the inability to enter a destination on a street hail, the unnecessarily complicated scrub payment claim system and such like. I kicked off by asking where I am supposed to collect passengers at DAP but I'm still none the wiser. All she could tell me was that the firm met DAA a couple of weeks ago and agreed nothing and that we are no allowed pass parking fees on to clients.
Anywaysanall, she suggested that the app has been significantly updated since I last used it (c.19 July) so I agreed to give it a try with a view to updating my feedback via email.
I wonder how much they are spending on the call centre. Back when Tim was in charge they could get all the feedback they needed for the cost of a few phone calls and/or some of his and Fionas time!
