Irish Taxi Forum
Public Area => Taxi Talk => Topic started by: Rat Catcher on December 21, 2023, 11:22:35 am
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
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I got an email, "Elevate your earnings with the new Hotel Taxi Fleet" but didn't see any opt-out link :'(
Is that the email you're talking about?
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
How yu goin to snatch them if yu don't know wer they are ratt ? Remener it's usually a lick arse
Stickered up Prostitute who takes them...nan ther usually comin from miles away cause they can't help themselves ...... driven off wit the 4 American off to the airport is great fun ....especially wen ya see the poor cunt speedin up to the hotel behind ya.....
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That's the one.... at the end of the first paragraph under "Terms of the Hotel Taxi Fleet", Watty.
I'd also like one to opt out of the Reserve Fleet... noting that I never joined either the Hotel or Reserve Fleets and I didn't get any of the surge charge (€10/20 I think, depending on levels of demand) on the one Reserve Fleet job I covered in error last year.
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
How yu goin to snatch them if yu don't know wer they are ratt ? Remener it's usually a lick arse
Stickered up Prostitute who takes them...nan ther usually comin from miles away cause they can't help themselves ...... driven off wit the 4 American off to the airport is great fun ....especially wen ya see the poor cunt speedin up to the hotel behind ya.....
I've been driving a cab long enough to know when there's drunks falling out of such salubrious establishments as The Priorswood or Finches... Fortunately, I've also been driving long enough to have zero interest in collecting said drunks from such establishments.
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
How yu goin to snatch them if yu don't know wer they are ratt ? Remener it's usually a lick arse
Stickered up Prostitute who takes them...nan ther usually comin from miles away cause they can't help themselves ...... driven off wit the 4 American off to the airport is great fun ....especially wen ya see the poor cunt speedin up to the hotel behind ya.....
I've been driving a cab long enough to know when there's drunks falling out of such salubrious establishments as The Priorswood or Finches... Fortunately, I've also been driving long enough to have zero interest in collecting said drunks from such establishments.
Oh yea ....I forgot yu worked in irelands gaza ...... lol
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That's the one.... at the end of the first paragraph under "Terms of the Hotel Taxi Fleet", Watty.
I'd also like one to opt out of the Reserve Fleet... noting that I never joined either the Hotel or Reserve Fleets and I didn't get any of the surge charge (€10/20 I think, depending on levels of demand) on the one Reserve Fleet job I covered in error last year.
Still don't see it. This is what mine says:
Terms of the Hotel Taxi Fleet
-- As you are aware, hospitality venues charge a €2 fee for each taxi trip originating from their locations. By accepting a hospitality booking, you agree that the €2 booking fee be retained by FREENOW for commissions to hospitality venues.
--The 2% rebate applies to all tours completed from Hospitality venues and will be added to your weekly invoice.
-- Unfortunately, we have been made aware of drivers accepting hotel trips in the past, only to cancel it upon the passenger's arrival, with the aim to receive cash and avoid commission. This practice violates our policies and trust. In the future, such misuse of the system may lead to exclusion from the fleet.
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(https://i.postimg.cc/8zzPPbmQ/Screenshot-20231221-114820.png) (https://postimg.cc/qzWd1yFj)
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https://tally.so/r/3XJ7Og
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curious
(https://i.ibb.co/PhrP9vf/taxi-hotel.jpg)
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Only took them a few years to act on something drivers have been complaining about since the stupid thing was announced.
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
+1 opted out. Interesting that Watty wasn't invited to opt out.
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+1 opted out. Interesting that Watty wasn't invited to opt out.
Especially as I don't do them. Unless I accept one by accident and then it's 50/50 whether I cancel.
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+1 opted out. Interesting that Watty wasn't invited to opt out.
Especially as I don't do them. Unless I accept one by accident and then it's 50/50 whether I cancel.
I've accepted one or two by mistake also.
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Warm off the press:
Received junk mail from Free Now this very morning with a link to opt out from hospitality jobs. Done and done!
Now can we have one for DAP pick ups please?
How yu goin to snatch them if yu don't know wer they are ratt ? Remener it's usually a lick arse
Stickered up Prostitute who takes them...nan ther usually comin from miles away cause they can't help themselves ...... driven off wit the 4 American off to the airport is great fun ....especially wen ya see the poor cunt speedin up to the hotel behind ya.....
I've been driving a cab long enough to know when there's drunks falling out of such salubrious establishments as The Priorswood or Finches... Fortunately, I've also been driving long enough to have zero interest in collecting said drunks from such establishments.
Add in the Beaumont Louse!
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I've blocked the Beaumont Louse - Dermot Carew's shop.
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curious
(https://i.ibb.co/PhrP9vf/taxi-hotel.jpg)
Ah they read on here
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Only took them a few years to act on something drivers have been complaining about since the stupid thing was announced.
Yea but wrong answer yo us
Op out
Not u can keep ur 2 euro
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Only took them a few years to act on something drivers have been complaining about since the stupid thing was announced.
Yea but wrong answer yo us
Op out
Not u can keep ur 2 euro
Give the dirt back to Ebbs and VIP.
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So they admit 15% comission on app jobs +2% on App Cash jobs =17% and if its a hotel job -another 2 euro .Romanians running Whores are not even taking that type of Comission .
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What hungry khunts are doin those bed jobs ffs,I wouldn't do one if I was outside the door. ::fds
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The link posted should work for everyone... if it works for anyone that is!
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Have to laugh at their suggestion that it's the nasty hotels who are responsible for the hospitality charge and it's not a kickback from FN to them!
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Have to laugh at their suggestion that it's the nasty hotels who are responsible for the hospitality charge and it's not a kickback from FN to them!
Bertie Ahern, Charlie Haughey, and Michael Lowry didn't take bribes, they merely accepted hospitality from wealthy individuals.
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What hungry khunts are doin those bed jobs ffs,I wouldn't do one if I was outside the door. ::fds
Same with the Airport, MMW. The halfwits that queue for 20+ mins at quiet times to pay car park fees on top of 15% commission are the same halfwits who complain about DAA maintaining regulated rank access.... and the same halfwits will be queuing up to buy permits which will allow them pay 25% commission (in the fullness of time) to a third party to access DAA work. Someone in DAA is laughing all the way to the biscuit tin.
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What hungry khunts are doin those bed jobs ffs,I wouldn't do one if I was outside the door. ::fds
Same with the Airport, MMW. The halfwits that queue for 20+ mins at quiet times to pay car park fees on top of 15% commission are the same halfwits who complain about DAA maintaining regulated rank access.... and the same halfwits will be queuing up to buy permits which will allow them pay 25% commission (in the fullness of time) to a third party to access DAA work. Someone in DAA is laughing all the way to the biscuit tin.
Crackers!
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Despite opting out I still get offers from pubs/hotels. I took one by accident on March 9th and, as I was beside it and it was going from Clonshaugh to Howth, I decided to cover it... believing that I wouldn't be charged the extra commission. Long story short I was charged €2.00 and given a credit of €0.46. How does that reconcile? I have asked the depot (as below) but am I missing something?
Web mail to the depot:
Statement ****-*******
Date 10/03/24
Period 04/03/24 - 10/03/24
Hi,
With reference to the above invoice I note that I was charged €2.00 for "Hospitality Charge Ireland". I opted out of hospitality jobs some time ago, something that was confirmed within a subsequent survey telephone call from the depot so I don't understand how such a charge could arise. However, the same invoice shows a "Hospitality Rebate" in the amount of 46c.
I would be obliged if you could explain how the charge reconciles with the rebate and, for future reference, what definition you apply to the term "opt out"?
Your attention to the same is very much appreciated and I look forward to your response.
Regards,
Stephen O'Connell.
Invoice:
(https://i.postimg.cc/x1GT0ymF/Screenshot-2024-03-26-at-12-12-20.png) (https://postimages.org/)
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Isn't there a VAT rate of 23% and 46c is 23% of €2? Now why they'd refund you the VAT, if that's the reason, is another question...
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Possibly. Haven't got a reply from the depot yet anyway.
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FN opted me out and let me know via email..apparently I was cancelling too many hospitality jobs.
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I didn't opt out because where I work I would get a lot of night jobs going out of Cork city to rural towns and if I was lucky enough to get a hotel job while out of town going back to the city I would jump on it regardless of the bed logo or not.
The city bed logos I have (I think) all blocked or I don't do them anyway.
The last one I got caught with was the Imperial hotel to the airport 20 n'odd on the meter and it galled me to have to hand back a Fiver.
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I rekon the threats ther sending me for low acceptance rate and cancellations .......freenow are leaving themselves open to a court case ......
Wer I live thers a number undesirables of how shud I call them...... .....emmm " cunts" ....that if I accept the job ....I know I'm goin on a round trip to pick up cocaine , weed , heroin or any number of illegal shite with sum little cunt calked Adam , Warren or Darren.....now because I don't want to be involved in any such illegal activity an I want to
Preserve me life an property in the event that the pharmaceutical transaction goes askew .......then I will refuse such jobs .....now on top of that ....I will to be given
more of this shite because i work in a workin class area an therfore i will under much more phycoloical fear of losin me income because freenow is sendin me threats of suspension if i have a lower than 25% refusal rate ..therfore I conclude m,lawd.....that my client " Mr octy" was phycologicalky abused an socially profiled an singled out for threats of loss of income , compounding of his already existin inequality an chance to better himself ...an freenow shamelessly attemted true intimidation an harassment force him to engage in illegal an dangerous activity for fear of loss of income an the threat of further
Stifling me client poor Mr octy of tryin to better himself.....
Therefore m,lawd ....I request that yu compensate the poor cnut as he hasn't bean able to work since he got beaten up ..... ::fight :-[
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Jaysus Octy, you wouldn't last long working for Free Now in the northside suburbs up above in Dublin ifn you don't want to carry anyone buying or selling drugs. Back when alcohol was the drug of choice a busy night involved primarily dropping off and picking up at local bars. Nowadays you mightn't do a single bar drop off / pick up on a busy shift. Not sure why you'd concern yourself with it at all, it's pretty much decriminalised nowadays. I got a 3 figure job on Monday from a man organising afternoon tea... at least that's what I assumed when he phoned one of the contacts we were visiting to ask if he could source a bag of green to go with whatever else had been ordered!
Do you fuck passengers out if they smell of cannabis? ... that'd be 63.8% of the Free Now clients I get!
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Do you fuck passengers out if they smell of cannabis? ... that'd be 63.8% of the Free Now clients I get!
On the plus side, I guess you don't have to buy those air freshener 'trees'. A win-win yippee
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True, I don't mind the smell of cannabis. I used to spray Dettol air freshener after such trips but it's so common nowadays that I don't bother. Them tree things make me sneeze so I can't use them. I also have an allergy to newspaper print which causes dryness in my nose and mouth and a rash around my mouth after prolonged exposure... strange as it may seem, I get exactly the same reaction to spilt cocaine.. I can even sense when it's being snorted in the car almost instantly.
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Jaysus Octy, you wouldn't last long working for Free Now in the northside suburbs up above in Dublin ifn you don't want to carry anyone buying or selling drugs. Back when alcohol was the drug of choice a busy night involved primarily dropping off and picking up at local bars. Nowadays you mightn't do a single bar drop off / pick up on a busy shift. Not sure why you'd concern yourself with it at all, it's pretty much decriminalised nowadays. I got a 3 figure job on Monday from a man organising afternoon tea... at least that's what I assumed when he phoned one of the contacts we were visiting to ask if he could source a bag of green to go with whatever else had been ordered!
Do you fuck passengers out if they smell of cannabis? ... that'd be 63.8% of the Free Now clients I get!
Thers yungfellows ( for want of a better word) rat around here wer me ma lives ...an ther orderin taxis every bleedin hour all bleedin day ......me point is firstly I dont want to pick the little shits up ....an secondly sort o ting ....me refusal rate is so bad I'm gettin emails off of freenow tellin me ill be barred an I'm a " bit ofa cnut" ..... that's a health an safety issue....why don't they give that shite to the greedy licky lackys who wud do antin for money ?
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I always liked a pint or a whiskey, Octy so I don't criticise or judge those who prefer different mind altering drugs. Why one is legal and others aren't or are labelled "decriminalised" is a whole new debate, I guess.
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Octy I'd say a lot of those Emails are automated.Just mark them as spam and don't worry about it unless they kick you off it.I still haven't done a job for them since November.I dunno if I'm down money but it's worth it for the peace of mind.
Unless you have those stickers on the car it's not worth leaving on the phone IMO.Shite work all day off it.
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I'm going to reactivate my Uber account tomorrow... that €1.54 hospitality fee was the last straw!
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Octy I'd say a lot of those Emails are automated.Just mark them as spam and don't worry about it unless they kick you off it.I still haven't done a job for them since November.I dunno if I'm down money but it's worth it for the peace of mind.
Unless you have those stickers on the car it's not worth leaving on the phone IMO.Shite work all day off it.
I hear ya merc ....in truth I'm refusing alot of shitty jobs other than the junkies cause I resent the licky lackies gettin all the creme....I havnt deleted it yet as much as I hate them.... cause I'm focused on me retirement plan....
...I did as much on uber an bolt last week as I did on fn ....its a work in progress....I need evey penny I can get to buy crypto .....I rekon I've max 2 months left to grab the bargains lol
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Do you fuck passengers out if they smell of cannabis? ... that'd be 63.8% of the Free Now clients I get!
On the plus side, I guess you don't have to buy those air freshener 'trees'. A win-win yippee
RC and Clayton from DarnJail:
http://www.youtube.com/watch?v=qApsAPnoH7c (http://www.youtube.com/watch?v=qApsAPnoH7c) 8)
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True, I don't mind the smell of cannabis. I used to spray Dettol air freshener after such trips but it's so common nowadays that I don't bother. Them tree things make me sneeze so I can't use them. I also have an allergy to newspaper print which causes dryness in my nose and mouth and a rash around my mouth after prolonged exposure... strange as it may seem, I get exactly the same reaction to spilt cocaine.. I can even sense when it's being snorted in the car almost instantly.
Try this from Tesco, only 1 Euro.
Very easy on the nose,
I keep one in the front seat back pocket where I can easily reach it and give a quick spray on the floor in the back.
https://www.tesco.com/groceries/en-GB/products/250272300 (https://www.tesco.com/groceries/en-GB/products/250272300)
(https://i.postimg.cc/m2Bq1jJV/f391f709-3516-4737-a6f7-50aae6881fe8-1431887752.avif) (https://postimg.cc/w34FSX6s)
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The Dettol one works for me, Ken. I've been using it for c.29 years now, since it was called Dettox in fact!
Back on topic, I got a nonsensical reply from the depot, as follows:
Hello Stephen,
Thanks for reaching out. We just need a bit more information from you in order to identify which trip you have contacted us about.
Can you please confirm the following:
-Date and time of trip
-Pick up and drop off location
If possible, please send a screenshot of the booking details so I can look into this further.
We look forward to hearing from you!
Best regards,
To which I replied:
Hi *****,
I haven’t contacted you about a trip. I have contacted you about a charge described as "Hospitality Charge Ireland" and a seemingly related credit described as “Hospitality Rebate”.
I assume you can trace why you have charged and credited the relevant amounts. As explained, I opted out of hospitality jobs some time ago, something that was acknowledged through a subsequent “survey” telephone call from the depot hence the net charge merits some explanation.
Your attention to the same is very much appreciated and I look forward to your reply.
Best Regards,
Stephen
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On a similar note, the all new Opt out/in payment feature on FN still sends me non-app payment jobs even after opting out.
(https://i.postimg.cc/rFTSKPRg/thumbnail-Screenshot-2024-03-18-at-23-16-59.jpg) (https://postimg.cc/Wt9DySnJ)
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I'd imagine it's the same as the radius feature. When it gets busy or it suits them, your personal opinion goes out the window and they'll send you jobs they want you to do.
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I see that NXT are switching to the icabbi system very soon. I wonder is that leading somewhere........ a shared competing app with all icabbis, or a sale?
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I see that NXT are switching to the icabbi system very soon. I wonder is that leading somewhere........ a shared competing app with all icabbis, or a sale?
I knew Kearns was backward but I didn't think the NRC lads were.
Icabbi was muck.
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Got another reply as follows:
Hello Stephen.
Thanks for your response.
I've looked into your account and I can confirm that the Hospitality jobs have been removed from your account. However, hotels can request normal taxis and you will receive these requests on your app. If you see that it's a hotel job, you don't have to accept it.
We have taken note of this and we will share this feedback directly with the hotels to stop requesting normal taxis to prevent this from happening.
I apologize for the inconvenience caused.
If there is anything else I can assist you with please do not hesitate to let me know otherwise, I hope you have a lovely day!
Best regards,
To which I have responded:
Hi *****,
Many thanks for your reply.
This latest update makes little or no sense to me. In suggesting that Hotels can request either “Normal” or, by inference, abnormal taxis you seem to intimate that the abnormal taxis are operated by those drivers who have yet to opt out of hospitality jobs. It would therefore seem logical to conclude that in requesting normal taxis the hospitality fee should not arise yet you seem to suggest that the hotels can circumvent your systems and, at the press of a button, negate all the effort you have put into devising an opt out facility. Perhaps you can clarify some of this by clearly defining normal and abnormal taxis and briefly explaining how your programmers envisaged an “opt out” facility might work to be considered fit for purpose. Simply blaming mean and nasty hotel staff for pressing wrong buttons is, frankly, a rather lame excuse for what is clearly incompetent programming.
Also, you have failed to address the reconciliation issue i.e. why I given a partial credit (46c) for the hospitality fee (€2.00) that should never have arisen.
Your continued attention to the same is very mush appreciated and I look forward to your response.
Best Regards,
Stephen.
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I reckon that is too much info fer him Stephen and it will just all go over his head as he does not understand it.
I'll be surprised if you get a reply.
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Got a reply, Ken.... suggesting an investigation has been carried out or, at least, initiated:
Hi Stephen,
Thank you for taking the time to write to us about your feedback for FREE NOW. We appreciate your feedback and this is vital for us to improve our services and features for drivers.
We also recommend that you take part in our driver surveys and focus groups to help us improve.
Please be assured that this was investigated by our Driver team and the necessary steps will be taken.
If there is anything else I can assist you with please do not hesitate to let me know otherwise, I hope you have a lovely day!
Best Regards,
To which I have replied:
Hi *****,
Thank you for your response.
I would be obliged if you or your driver team could communicate the outcome of the investigation you mention, in particular to explain how the (to date) inexplicable credit of 46c reconciles with the charge of €2.00 that should never have arisen, noting that I am still out of pocket to the tune of €1.54. While that might not seem like a lot of money it’s probably worth considering in the context of a potential systematic issue i.e. if hundreds of thousands of these €1.54s are similarly unexplained I’m sure the investigation team and/or your internal and/or external auditors will have some interest in figuring out how and where the relevant funds are being appropriated.
Your continued attention to the same is very much appreciated and I look forward to a more substantive response.
Best Regards,
Stephen.
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Their reply is laughable Stephen, it's a cut and paste job from a few auto responses blended together.
And most likely that is all you will ever get on this query.
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Ah, Ken. There's an investigation. What more could I ask for... apart from the return of my €1.54.
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On a similar note, the all new Opt out/in payment feature on FN still sends me non-app payment jobs even after opting out.
(https://i.postimg.cc/rFTSKPRg/thumbnail-Screenshot-2024-03-18-at-23-16-59.jpg) (https://postimg.cc/Wt9DySnJ)
They seem to do as they please, again after opting Out of non-app payments last weekend they still keep sending me non-app payment offers, I contemplated sending them an email on the subject but thought the better of it.
The only response you get these days from FN is an auto response or a blend of auto responses, I don't think the call center staff are allowed to actually respond unless it's a critical situation and all the auto responses have been used up and then you just might get a manager, maybe .....
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That picture looks like you have "Accept non-app payments" turned on rather than off, Ken?
Why don't you want money, anyway?
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That picture looks like you have "Accept non-app payments" turned on rather than off, Ken?
Why don't you want money, anyway?
I switch reguarly between 'Accept' and 'Non Accept'.
In general on weekend nights (when I seldom have the app on) it goes to 'Non Accept' about 10pm till 6am the next morning, the reason being that the Cash jobs are often customers calling cabs fer drunk friends or pub staff calling fer drunk customers, also no shows are much more commonplace on cash jobs by night.
If'n I get caught to do a street job going Northside anytime then it's 'Non Accept' only up in red-neck country and only accepting app payment jobs going back to civilisation.
If'n dropping at a town outside the city anytime then it's 'Accept' anything even with a Bed logo on it that will bring me home, and if I happen to remember I change my radius to 10km.
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Got another reply from the depot:
Hello Stephen.
Thanks for your response and apologies for the delay.
Can you please send a screenshot of the €0.46 credit so I can look into this further?
Waiting for your response.
Best regards,
To which I have responded (attaching the relevant invoice):
Hi *****,
Thank you for your response.
Please find attached PDF copy of the invoice within which both the “Hospitality Charge Ireland” (€2.00) and the seemingly random “Hospitality Rebate…” (€0.46) were notified to me.
Your continued attention to the same is very much appreciated and I eagerly anticipate a rational explanation!
Best Regards,
Stephen O’Connell
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Interesting !
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Finally got my €1.54 back, albeit without resolving why they saw fit to give a little bit back when they first charged the extra commission. I'll leave it there anyway... at least until it happens again!
Response from the depot:
Hello Stephen.
Thanks for your response.
I've requested the credit of the remaining amount into your account (€1.54) which you will see on your next week's earnings.
I apologize for the inconvenience caused.
If there is anything else I can assist you with please do not hesitate to let me know otherwise, I hope you have a lovely day!
Best regards,
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Finally got my €1.54 back, albeit without resolving why they saw fit to give a little bit back when they first charged the extra commission. I'll leave it there anyway... at least until it happens again!
Response from the depot:
Hello Stephen.
Thanks for your response.
I've requested the credit of the remaining amount into your account (€1.54) which you will see on your next week's earnings.
I apologize for the inconvenience caused.
If there is anything else I can assist you with please do not hesitate to let me know otherwise, I hope you have a lovely day!
Best regards,
No signature - Migrant?
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"Please be assured that this was investigated by our Driver team and the necessary steps will be taken."
"Can you please send a screenshot of the €0.46 credit so I can look into this further?"
On 23rd April they told you that it was investigated ??
And on 1st May they asked fer a screenshot of the job so as to look into it ??
PS. I hope you have a lovely day! lol