Didnt you post about some .hotel job out in the sticks they insisted you refund the fare for .A follow up E mail confirmed they automatically refund if the driver contacts them but I have refered to my original instruction and at present pending customer contact the refund will not be drawn from my earnings .Its important that you protect your reputation and cash by asking for conformation from anybody who has access to your funds be it bank insurance direct debit before they release any of your cash .
Assuming he wasn't paid twice why would a driver refund the fare? If Free Now want to refund it that's their call with their money. FFS, we pay enough for them to take the odd hit.
I had one where I input €1.70 instead of €17.00 on an account job and they sent me the following response to my "incorrect fare posted" report:
Hi Stephen,
Thanks for getting in touch.
Unfortunately, it is not possible for us to charge the balance of a fare to a passenger’s account once the booking has been closed in our system. For this reason, we ask that you are very careful when processing all payments that the correct amount has been entered before swiping to confirm the payment.
On this occasion, FREE NOW will pay you the remaining fare less 12% commission, however, we may not be able to do this if it occurs again in the future. You will see this payment in your next statement.
I've been meaning to reply asking why it is possible to input €1.70 when the lowest possible fare is €5.80... there should at least be an alert seeking confirmation in such circumstances... and why they can't invoice a client for the balance. Had they not paid me I would have asked for the client's phone number so I could invoice him myself, I've no doubt that he woulda paid with no argument.