Free Now Response to Tralee Taxi Associations request for them to suspend account work untill payment issue is resolved
Hi Terry
Thanks for your email. And apologies for the delay in response (I am currently out of office with only intermittent access to email).
Yes, we were made aware of some delays regarding driver payments last week. The third-party company that manages this on our behalf has informed us that the issue, which was due to a technical problem on their side is being resolved. They began payment processing over the weekend, however we understand that this has not yet gone through to every driver. We appreciate this puts drivers in a difficult situation and so in parallel, we have put in place a contingency plan internally to ensure that drivers are paid as soon as possible, regardless and by tomorrow at the latest. This will include the 20% top up bonus we implemented over the weekend as a goodwill gesture to drivers. We thank drivers for their patience while this is resolved. Needless to say, we are changing the third party provider immediately as this delay is totally unacceptable.
Kind regards
Alan
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Alan Fox
GENERAL MANAGER