The Global pandemic has radically impacted the transport market, and changed passenger needs; people are simply doing less business travel and less airport trips - the types of journeys that make up most of the Exec offering.
We always aspire to provide the best service levels possible to our passengers - currently, our Taxi jobs are typically accepted within 15 seconds. However, it has proved much more challenging to match these excellent standards with our Exec service.
We have made a number of attempts to improve and grow the Exec service in the past (such as pricing changes to grow demand, promotions, etc.) however, it has been difficult to deliver a reliable solution for our drivers and passengers.
After much consideration, FREE NOW has taken the difficult decision to pause its participation in the Exec / Premium market until such a time where we believe we can deliver an Exec service that is good enough for our valued customers, and one that can make financial sense for drivers.
The Exec service is planned to finish on 9th November 2020.