Online Complaint Form
Introduction
There are a number of steps you will need to go through to submit an online complaint to us.
Completing our complaint form should take around 30 minutes. It is not, for data protection reasons, possible to save the form mid-way, it must be completed in full.
Once you submit this complaint form, a copy will be emailed to you at the address you provide.
Step 1
Complain to your financial service provider and allow it the time to try and resolve your complaint
Step 2
Submit online complaint form, give details of your complaint and the final response letter from the financial service provider
Step 3
Preview and submit your complaint
When submitting your online complaint form it is important that you present your complaint in a clear and concise manner. You should detail what has happened to date, and how you feel you have a legitimate complaint. On submitting your online complaint form it is important that you include copies of relevant documentation. It is vital that you submit the final response letter from the provider stating that its internal procedure has been exhausted and the complaint cannot be resolved. A facility to upload these documents electronically is available. If you are unable to upload your documents or the attachments are too big, please send them to us in the post or via email
info@fspo.ie with your reference number clearly stated. Your reference number will be issued when you submit this online Complaint.
Please note that if your financial service provider has either failed to engage with you or a period of 40 days has passed since you made a complaint to it you may submit a complaint to this office without the final response letter from the provider.
Continue
https://www.centralbank.ie/contact-us/make-a-complaint/complaints-against-a-financial-service-provider#:~:text=Refer%20your%20Complaint%20to%20the,and%20Pensions%20Ombudsman
