Free Now Fare Increase

[Rat Catcher]

Junk Mail from Free Now:

Important information on the Cancellation and Service fee

Dear Stephen,

We are updating our Terms and Conditions for passengers. While we recommend that you read and review the new conditions for the service fee and the cancellation of tours, we wanted to highlight the following changes:
 
(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.

Please visit the dedicated website page for more information.
 
(ii) We would like to inform you that the new conditions for the cancellation of tours will be more flexible, starting from 30.12.2022:
 
The fee for cancellation by the passenger during the approach of the taxi driver will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.

Cancellation fee due from the passenger amounts to EUR 5.
 
The fee for cancellation by the passenger after the arrival of the taxi driver at the pickup point will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
3. The taxi driver is 100 meters or less away from pickup point.
 
The Cancellation fee due from the passenger is EUR 5
 
The fee for cancellation by the taxi driver due to the passenger's absence at the pickup point will be charged if all these conditions are met:
1. The time elapsed since the taxi driver arrived at the pickup point exceeds 5 minutes.
2. The taxi driver has attempted to contact the passenger by phone through the app.
3. The taxi driver is 100 meters or less from the pickup point.
 
The cancellation fee due from the passenger is EUR 5
 
Please visit the dedicated website page for more information.

If you have any questions, please do not hesitate to contact us by clicking on the button below.

Contact us

Happy Rides,

your FREE NOW team

[watty]

(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.

Che cosa?

Happy Rides,

your FREE NOW team

Happy Christmas would have done me but whatever, I'll do me best 

[Rat Catcher]

I noticed the reference to investing the increase in the Italian market which seems a tad odd. It may simply be the case that they used a generic email and neglected to change "Italian" to "Irish". In any event, I guess what they do with their money is none of our business.

[mercenary for hire]

I read somewhere on their German site months ago that they've been charging a €1.50 service fee as standard. If they think they can get away with here it they'll charge it.Twitter will be outraged for a few days then things will go back to normal.

[silverbullet]

Junk Mail from Free Now:

Important information on the Cancellation and Service fee

Dear Stephen,

We are updating our Terms and Conditions for passengers. While we recommend that you read and review the new conditions for the service fee and the cancellation of tours, we wanted to highlight the following changes:
 
(I) We would like to inform you that the service fee will increase to 1.50€ starting from 30.12.2022.
This increase will allow us to continue to improve the technology of the FREE NOW application and the services offered in the Italian market.

Please visit the dedicated website page for more information.
 
(ii) We would like to inform you that the new conditions for the cancellation of tours will be more flexible, starting from 30.12.2022:
 
The fee for cancellation by the passenger during the approach of the taxi driver will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.

Cancellation fee due from the passenger amounts to EUR 5.
 
The fee for cancellation by the passenger after the arrival of the taxi driver at the pickup point will be charged if all these conditions are met:
1. The time elapsed from the acceptance of the ride by the taxi driver exceeds 3 minutes.
2. Taxi driver has traveled for at least 600 meters.
3. The taxi driver is 100 meters or less away from pickup point.
 
The Cancellation fee due from the passenger is EUR 5
 
The fee for cancellation by the taxi driver due to the passenger's absence at the pickup point will be charged if all these conditions are met:
1. The time elapsed since the taxi driver arrived at the pickup point exceeds 5 minutes.
2. The taxi driver has attempted to contact the passenger by phone through the app.
3. The taxi driver is 100 meters or less from the pickup point.
 
The cancellation fee due from the passenger is EUR 5
 
Please visit the dedicated website page for more information.

If you have any questions, please do not hesitate to contact us by clicking on the button below.

Contact us

Happy Rides,

your FREE NOW team

VaFFanculo:

http://www.youtube.com/watch?v=x2l8cW7uSCU

[Octavia1]

How is it even legal ?  The €1.50

[markmiwurdz]

Forget about ever getting a tip on this app as FN are trousering it with this ridiculous extra charge.....khunts...

[Belker]

They could well be shooting themselves in the foot here !

[Shallow Hal]

We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!

[Belker]

We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!

Even at that they rarely pay the Fiver cancellation fee to drivers.
I never bother waiting the 5 mins anymore as it's 50/50 as to getting the cancellation fee.

[markmiwurdz]

We still won't see a a red cent of the cancellation fee that they charge outside of when we've arrived,waited a minimum of 5mins and phoned a friend!!

Even at that they rarely pay the Fiver cancellation fee to drivers.
I never bother waiting the 5 mins anymore as it's 50/50 as to getting the cancellation fee.

You can bet the punter gets charged after 2 or 3 minutes of us waiting and we don't get anything out of it and like you said even waiting the 5 minutes guarantees you nothing.

[mercenary for hire]

Frenow sent out new terms and conditions for passengers and drivers  that will come in from January 11 onwards.

The technology fee has been increased to €3 for mulitseater vehicles and all prebook jobs.Greedy bastards.

" Transportation Method

Technology Fee

Regular Taxi (4 seats)

€1.00

Multi-seater Taxi (5 plus seats)

€3.00

Reserve Fleet (4-8 Seats)

€3.00

Premium Vehicle

€5.00"

[markmiwurdz]

They are literally taking our tips by doing this.

[vandriver]

They are literally taking our tips by doing this.

I average about 30c per FreeNow passenger in tips.This wouldn't be a concern.

[Octavia1]

Reading the terms and conditions...from 5. On it wud appear to me that the "technology fees"  for cash will  be collected by the spsv driver ...ie we hav to add it on to the metered fare and fleanow takes it out of our bank payment ....is this correct?