Sumup really pissing me off

[Octavia1]

There is a slot for putting the card in and *I think* they type their PIN on your phone but don't quote me on that.

They type ther pin on your phone ?
Nobody is touching my phone...for a long list of reasons ...
That should be  out of the question for everyone 

[mercenary for hire]

They type the pin into the sumup device.Sometimes with certain American cards they need to sign the screen on your smartphone.Very rare that I get those ones.

[Octavia1]

They type the pin into the sumup device.Sometimes with certain American cards they need to sign the screen on your smartphone.Very rare that I get those ones.

Yea forgot bout that merc ...I usually  get the sanitizer out an scrub it for bout 5 minutes then go home an have a shower . ...but sumup shud of sorted that shit  out during covid ...

[watty]

Jaysus, lads, just hedge your bets and buy one of each.  They're only around €20-30 each and tax-deductible!  If one doesn't work, the other one probably will.

[taxi1990]

Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !

My sum up doesn't connect a lot of the time lately.

Try
Go into settings / apps / storage / clear cache
Worked for me anyway

it worked for 1 transaction but the second one didnt work.

Agh crap 
Maybe   try uninstall?  Start from scratch?
My problem was the amount wasn't showing and wen I cleared cache....it worked instantly and has been OK since ....wat exactly is happening?
Is the sumup unit  reacting atall ?
Or does it do nothing ?

I used it twice today and it worked both times so maybe its ok now, but when it doesn't work it doesn't get to the stage where it tells the customer to tap or enter their details.

[Shallow Hal]

There was an update last week and when I went to use the app it went a little berserk on me,had to update it with the passenger sitting in the car...and then it wanted me to log in..ffs I haven't logged in for fukin years,couldn't remember my password,had to reset that and then the app had a different layout,eventually got it sorted and is definitely quicker to wake the terminal and have the amount to be charged on the terminal,has worked fine the last few days.

[Octavia1]

Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !

My sum up doesn't connect a lot of the time lately.

Try
Go into settings / apps / storage / clear cache
Worked for me anyway

it worked for 1 transaction but the second one didnt work.

Agh crap 
Maybe   try uninstall?  Start from scratch?
My problem was the amount wasn't showing and wen I cleared cache....it worked instantly and has been OK since ....wat exactly is happening?
Is the sumup unit  reacting atall ?
Or does it do nothing ?

I used it twice today and it worked both times so maybe its ok now, but when it doesn't work it doesn't get to the stage where it tells the customer to tap or enter their details.

Oh .....i never had that problem unless i switched  on the button ....
rat pointed out you let it switch itself on an dont touch the on button  .... then ide no problem after ....Sometimes it can take its time ....
if its not connectin atall ... it cud be on its way out I wonder?  ...
Maybe order a new one ......then yull know ide say ....
Me 2 cents 

[Belker]

There was an update last week and when I went to use the app it went a little berserk on me,had to update it with the passenger sitting in the car...and then it wanted me to log in..ffs I haven't logged in for fukin years,couldn't remember my password,had to reset that and then the app had a different layout,eventually got it sorted and is definitely quicker to wake the terminal and have the amount to be charged on the terminal,has worked fine the last few days.

I had that too last Saturday week, a fella going to the Cork V Tipp game, pulled in by the stadium kinda blocking traffic and de Fookin thing kicks off !
Fare was 16.20 and all he had was a Fiver in cash which he gave me, I had to leave him out and drive off, but I sent him a phone invoice fer the 11.20 (which he never paid) when I got the sumup working after logging back in , changing passwords, Etc..

[Belker]

Whats wrong with Sumup 1990 ?
Fer me it does exactly what it sez on the tin !

My sum up doesn't connect a lot of the time lately.

Do you have a decent phone and a decent phone plan 1990 ?
(As in iphone/samsung or business vodafone plan).

[Dr. Martin Gooter Bling]

i hadda a lovely chink yungwan the other night.
she was lost and wanted to go up the road to donaghspeed. god love her. anyway she went to pay by card. i entered 8 euro inta the sumup on the app but it kept charging 10 euro. had'nt a clue what was goin on. i hadta take the 10 and give her back 2 euro. first time i've ever tipped a passanger. good girl i says that's for you chicken. turns out sumup is automatically charging 23% vat now. ye havta set it to 0% now every time in the little drop down below the entered amount.

[John m]

Dont think you are right there Doc I just checked my Summup charges all tally with the fare charged no VAT added .Are you hitting the VAT button ?

[Dr. Martin Gooter Bling]

the app musta got an update. it looks slightly different along with this vat malarky.

[Shallow Hal]

the app musta got an update. it looks slightly different along with this vat malarky.

There was an update as I said but I checked my last couple of fares on the sales section and there was no VAT charged....I selected 0% VAT and hit SAVE but if you go out of the app and back in it resets it to 23% so it's something to keep an eye on....it should be a 0% default cos not all VAT is charged at 23%....if you're in the business of charging VAT on a daily basis at either or both rates you'd be wide to it.

[watty]

Sneaky feckers.  I got the same thing without any notification from SumUp.

But...
If you go to the home page on the app and choose 'profile' (head icon) in top right corner --> Profile  --> Taxes
Then delete all the VAT rates you don't want.  I kept 0% VAT.  Then click the back arrow (top left) to exit and save changes.
Only 0% VAT is charged now.

I restarted my phone and the changes seem to persist.  YMMV

[John m]

Does it Actually add the VAT or is it for receipts does  it shows the VAT separately ?

It worked until I fixed it ,then it didnt ?  https://help.sumup.com/en-IE/articles/3iutaQUy0CIU1JGR8OUVQn-customise-tax-rates