The Dettol one works for me, Ken. I've been using it for c.29 years now, since it was called Dettox in fact!
Back on topic, I got a nonsensical reply from the depot, as follows:
Hello Stephen,
Thanks for reaching out. We just need a bit more information from you in order to identify which trip you have contacted us about.
Can you please confirm the following:
-Date and time of trip
-Pick up and drop off location
If possible, please send a screenshot of the booking details so I can look into this further.
We look forward to hearing from you!
Best regards,
To which I replied:
Hi *****,
I haven’t contacted you about a trip. I have contacted you about a charge described as "Hospitality Charge Ireland" and a seemingly related credit described as “Hospitality Rebate”.
I assume you can trace why you have charged and credited the relevant amounts. As explained, I opted out of hospitality jobs some time ago, something that was acknowledged through a subsequent “survey” telephone call from the depot hence the net charge merits some explanation.
Your attention to the same is very much appreciated and I look forward to your reply.
Best Regards,
Stephen