Fiona assures me that the tone of replies from the support team is not intended to be condescending and she will review the set responses.
The one set responce that I hate is
"Only accept jobs that you can cover" after you cancel a job.
Fer example last Sat night 12.30am and I'm heading only 100m to a job, I ring Langer-Dan, he answers and this was his responce, I kid you not;
"Sorry Bud, I didn't bother cancelling, sure it's Sat night and you will have no bother in getting another job in Two minutes..."I bite my lip and hang up on him, then I cancelled the job, only to be told by Mytaxi
"Only accept jobs that you can cover !"